Megan Dropbox Community Moderator

Hi @"RichT", & @"AlexisE", how are you today? Could you clarify the version of the desktop app that you're using on your end, and send me a screenshot of the event logs you see on your end too? Keep me posted, and we'll take it from there! 

Hi @"Manjunathc", I'd be more than happy to help! Could you let me know what your plan page reports? If you feel like it, you can also upload a screenshot. Let me know more, and we'll take it from there! 

Hi @"JavierAutos", thanks for sending us these screenshots! Could you try what I suggested above, and access this link: https://www.dropbox.com/backups/PC ? Do you see any content there? If so, feel free to delete them. Keep me posted!

Thank you @"rmatdrop"! I've located it on our system, and passed my comments to the agent working on your case. If you need anything else, let me know. 

Hi @"amberdeann", if you have access to the email address linked to your Dropbox account, you should be able to reset your password. Did you manage to access the account? Also, could you send me a screenshot of your plan page, and what it reports? Can you try to delete any folders within the following link:…

Hi @"rmatdrop", awesome news! If you want to send me your email, in order for me to locate it on our system, don't hesitate to do that.

Hey @"Geoffrey F.", I understand that this isn't ideal, but I definitely want to help you with that. I'd suggest that you uninstall the app, and try to install it again, using the offline installer. If you end up giving this a go, let me know. 

Hi @"Oscar Fogelstrom", it's rather odd that you see them as zero bytes on the website too. If you try to check for the previous version of any of those files, are you able to find anything there? 

Hi @"Hil", I'll forward your feedback to the appropriate areas so we can continue to improve. In other news, I see from your initial message here, that you managed to connect with our Support, right? 

Hi @"kheberg", could I send you an email, in order for us to have a closer look into this? 

Hi @"marcvarc", let's jump right into this! Just to make sure we're on the same page, and that I understood this correctly: you have a Documents folder both inside your Dropbox folder, and outside of it, in a path called Documents- Local? What is the app's syncing status currently? Also, could you send me some screenshots…

Hi @"Very_Upset", sorry to hear about that! I'd be more than happy to help. Feel free to let me know more, about the situation you're facing. Thank you! 

Hi @"fvargas", thanks for posting here! Your feedback regarding camera uploads has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hi @"pk_nyc", let's look into this! Does this happen with all of your Transfers, or just a specific one? Do you see this warning when you try to send people a File Transfer, or when they send you one? Let me know!

Hi @"JimFuoco", can I send you an email in order for us to have a closer look into this? 

Hi @"kgrafer", happy Monday! Do you happen to have the ticket number reference, from your inquiry? Keep me posted!

Hi @"pamchromebook", I hope you enjoyed your weekend! Keep in mind, that as Hannah mentioned, Chromebooks can't handle our desktop app, and the app installed there is mostly similar to the mobile app. Did you install the app via the Playstore on your device? I'd also appreciate a screenshot showing me how the files are…

Hi @"Peter Farren", let's look into this! Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from? Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch! 

Hi @"cbcollins", how are you today? You'd need to manually change the link, by adding raw=1 at the end. When you say that it does nothing, have you also tried accessing the link, using an incognito tab on your browser, and signed out of all accounts? What happens when you paste the link there? Keep me posted!

Hi @"Redalong", I just sent you an email. I'll see you there!

Hi @"scrapbooker", thank you for the screenshot! What is the version of the app that you're using on your end? Have you tried to sign out of the app, then back in? Keep me posted!

Hi @"AnitaBez", let's jump into this! Were the files synced to your account online, before you decided to delete them? Do you have Computer Backup enabled for your account? Also, if I were you, I'd check my account's deleted files page for any missing content, can you try this? Keep me posted!

Hi @"tzellers", thanks for the info! Could you send me a screenshot of the pop-up or message you get, asking you to authenticate the folder? It'll help me get a clear visual. 

Hi @"Hanif01", how are you today? Can you let me know more, in regards to the app's syncing status, and how long it's been like that? Keep in mind that you can adjust the app's bandwidth, by following these steps. Keep me posted!

Hi @"AgentOrange", I just sent you an email. I'll be happy to continue troubleshooting there. 

Hi @"ruralwannabe", keep in mind that the Computer backup feature can't be enabled on its own, without you allowing this to happen. If you choose to disable Backup, you can allow for your file paths to revert back to how they were on the device. Another thing to note is that when you backup content inside your Dropbox…

Hi @"Anderssssf", you can see more in regards to selective sync right here. Keep in mind that you can't use the feature on your Backup folders. 

Hi @"Shawn G.2", unfortunately this would be outside the scope of our support. You'd need to have access to the library storage of the other profile for this to work, and we can't guide you with this.

Hi @"sarah2023", can you try to save another video of the same type? Does it work? Do you have a rough idea, as to how large the video you're trying to export is? Lastly, let me know if you're using WiFi or cellular data. 

Hi @"IvanaO", welcome to our Community! Do you see any icons at all, when you open your Dropbox folder? Feel free to send me a screenshot of the files and folders in there, in order for me to have visual too. Also, what is the app's syncing status while we speak? If I were you, I'd also try to reboot my device, just in…