Megan Dropbox Community Moderator

Hi @"stefansant", since the latest ticket number was closed by the system, I just sent you a new one. Reply back to me there, and we will proceed. 

Hi @"gigaday", can I send you an email in order for us to have a closer look into this? 

Hi @"Macnerdy", keep in mind that videos are encoded using the HEVC codec, and stored in a MOV container, so the file on disk has .mov as a file extension. That extension doesn't mean that it's not HEVC. It's also a MOV file if, for example, you export the video from iPhoto on your mac. As far as HDR playback, you should…

Hi @"JoyDasan", let's jump right into this! Which version of the app do you use on your end? It might sound trivial, but have you tried rebooting your device? If I were you, I'd also sign out of the app, then back in. Let me know if you see different results after this! 

Hi @"marco1979", happy Friday! You can see all the available info that we have in this article and on Boxycryptor's end right here. I hope that clarifies. 

Hi @"Warren" green, I just sent you an email. I'll see you there!

Hi @"essendondave", could I send you an email, in order for us to have a closer look into this? 

Hi @"David H.78", thanks for the screenshot! Do you use your mobile or website when viewing the content you mentioned above? Provided that the content is part of a shared folder, it should show you the path of the folder indeed. You mentioned that you don't have any photos in your Dropbox directory on your end, and that…

Hi @"csteibdvm", I'd be happy to help! Do you use our website, or the desktop app on your end? Also, in case you're using the website, could you access your connected apps right here, do you see Microsoft Office there? If so, can you try disconnecting it, and connecting it again? Keep me posted!

Hi @"fssbob", how are you today? I'd personally suggest that you let the app do the move for you. That way everything would go according to plan, and based on the careful, migrating steps we've designed to make this process as smooth and user-friendly as possible. Some tips when manually moving your Dropbox folder, along…

Amazing ****** @"sercan karakaya"! I responded back to you.

Hi @"sercan karakaya", can you try accessing this page, using an incognito mode in order to submit a support request? Just make sure you're not signed into your Dropbox account. Once you do, let me know the ticket number reference, so I can locate it on our system. 

Hi @"sercan karakaya", have you checked your Community-linked email address for any emails there? 

Hey @"sercan karakaya", I just sent you an email. Reply back to me, and we'll take it from there!

Hi @"debangerman", welcome to our Community! Odd behavior right there. If you try an incognito tab on any of your browsers, do you notice the same behavior? Also, just to rule the possibility of your account not having enough space, could you check your plan page, and let me know what it reports? Thanks a bunch! 

Hi @"christophertaylor", how are you today? Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? Also, what version of the app do you have installed, and what's your app's syncing status currently? Keep me posted.

Hi @"Java360", I hope you're doing well! Did you upgrade via the Dropbox site itself, or via the mobile app? Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead? Let me know, and we can have a look.

Hi @"Yasseralmohandes", can I send you an email in order for us to have a closer look into this? 

Hi @"LikesBooks", I do not think so. Generally, we recommend that you remove these symlinks from your Dropbox account. You can do that by accessing the symlink file path, and remove the content by dragging them elsewhere on your computer (if you don't want them deleted).

Hi @"neillan6", let's jump right into this! The only way for you to achieve that is to access your shared folders one by one, and check the members that you have on each folder. Of course you'd need to have the shared folder in your Dropbox account still active, up to this day. If you're using our website, you can then…

Hi @"SparshMittal", our status page reports that all our platforms are operational at the moment. Do you have a different WiFi connection, that you could try just so we can rule that possibility out? Also is it possible that you have an antivirus or other type of security program blocking Dropbox from connecting to our…

Hi @"Yasseralmohandes", when you try to Rewind on your end, do you get any errors? What does your events page report? 

Hi @"Mirna D.", thanks for letting me know more! Let's take it one topic at a time. Starting with your Contacts, I'd really appreciate a screenshot, in order for me to have a visual of what you see there. If you could try that again, or maybe resize your current file, that'd be splendid. Also, what is the app's current…

Hi @"stefansant", you mentioned that you have already reached out to our support. Could you send me the ticket number, so that I can locate it on our system? 

Hi @"awgd", in regards to the Backup: yes, that would be expected. This is how Backup works, and the paths become one with Dropbox. In regards to your icons though, could you send me a screenshot of the assortment of icons you see, in order for me to have a visual too? Also, @"Mirna D.", you mentioned your contacts and…

Hi @"SparshMittal", welcome to our Community! Have you tried rebooting your device? Also, if I were you, I'd try to download the app using the offline installer from this link. Can you give this one a go, and let me know of the results? Thanks! 

Hi @"Mellowhype99", I just sent you an email. Reply back to me as soon as possible, and I'll see you there! 

Hi @"Yasseralmohandes", let's jump right into this! You mentioned that you tried to restore the content, but only one of them was restored. Did you Rewind your account, or did you use the deleted files page? Have you tried the events page, by any chance? The Events page at www.dropbox.com/events gives you an overview of…

Hi @"matsuli", just sent you the email! I'll see you there! 

Hi @"mattiaa", I've removed your shared link, because that could cause too much traffic for your Dropbox account, since we're in the Community. As for the issue, it might sound trivial, but have you tried rebooting your device at all ever since the issue resurfaced? Also, could you let me know the Dropbox app's version…