Megan Dropbox Community Moderator

Hi @"LikesBooks", since the alias is updating properly, then you could use it. However, keep in mind that aliases in general, aren’t recommended from us, for referencing Dropbox from a different location on your computer, or referencing a different location on your computer from Dropbox.

Hi @"Gr8sons", it might sound trivial, but have you re-started your device, by any chance? Also, feel free to send me a few screenshots of what you see when you right click on a file/folder, in order for me to have a visual of the steps you described above. 

Hi @"awgd", I'd be more than happy to help! In regards to the first issue you mentioned about your files backing up inside the Dropbox folder: it sounds like you might have accidentally enabled our Computer backup feature. If you want to revert the content back to its original paths, all you'd need to do is disable the…

Hi @"Kirsteng", let's jump right into this! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go. Let me know more of any updates!

Hi @"LoriRB", I'd be more than happy to help! Could you clarify the version of the desktop app, that you have installed on your device? Also, does this happen only with Dropbox files/folders? Keep me posted!

Hi @"Architetto D.", I just sent you an email. I'll see you there! 

Hi @"Architetto D.", can I send you an email, in order for us to have a closer look into this? 

Hi @"matsuli", does this behavior happen with this particular file, or others too? Also, did you by any chance tried an incognito tab on your browser too? 

Just sent you an email @"seanature"! I'll see you there! 

Hi @"kb-23", since it says Basic, that means this account that you're looking at is a free one. Is it possible that the charge is linked to a different account? 

Hi @"Oaks", thanks for clarifying! In regards to the duplicated files: when I share a folder with you, we both have the same copy of said folder. We are both working on the same folder, it shouldn't create a duplicate. As for the app, essentially the app creates a Dropbox folder, with all of your content locally to the…

Hi @"Maryie", thanks for letting me know! Since the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application. You might need to check closely the permissions of these files, and make sure they're not read-only. 

Hi @"billstangel", just checking in with you about this. Did you notice any progress? 

Hi @"jdpak2", if you zoom-in on the files, does that help at all? 

Hi @"Maryie", to help isolate this issue, could you please try quitting the Dropbox app, and let me know if the issue persists? Click the Dropbox icon in your menu bar, then click on your profile picture or initials to the right of the search bar and select "Quit Dropbox".

Hi @"Bruce Peck", could you send me a couple of screenshots of your Backup page online, along with your Backups tab on the app? Also, is it possible that the app's syncing status is paused, and that's why it's not progressing? 

Hi @"ronlw", is this behavior taking place only inside your Dropbox folder? 

Hi @"mliisajarve", happy Monday! Did you receive a ticket number once you submitted your request? If so, feel free to share it with me here. Keep me posted! 

Awesome news @"MeganLittle"! If you need anything else, I am always here for you. 

Hi @"MarkBakalor", don't worry, I am here to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Thank you! 

Hi there, @"Mike Ko", how are you today? I just sent you an email, in order for us to have a closer look into this. Keep me posted!

Hi @"DbxUser", I hope you're doing well! Could you send me a screenshot, in order for me to have a visual, and to see how the pop-up looks when you experience this? Keep me posted, and we'll take it from there! 

Hi @"Visual Rhythm", how are you today? Do you use a Mac or a Windows device? Also, what do you see when you open your app's preferences, under the Sync tab? Is the option enabled there? Let me know more, and we'll take it from there!

Hi @"Bruce Peck", let's jump right into this! What does your Backup page report? Is the Backup processing there, or can you disable it? Keep me posted! 

Hi @"MeganLittle", how are you today? Is it possible that you upgraded a different account than the one you're looking at? Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one? Feel free to also let me know your ticket number, in…

Hi @"Oaks", welcome to our Community! Let's cut to the chase. There is no way to achieve all 3 of the points you pointed out. Shared folders work exactly like you mentioned, by occupying space both on the sender's and the recipient's Dropbox account. The alternative for that, would be a shared link however you'd need to…

Hi @"irenesf", happy Monday, thanks for posting here! In regards to the divider on the website, at the moment there's no way to adjust that. I will pass on your comments to the relevant departments so that we can further improve. Now onto the desktop app. Do you see your small, Dropbox related icon next to your WiFi icon;…

Hi @"ronlw", how are you today? Does this happen inside your Dropbox folder specifically, or generally on your device? I suggest that you restart your device, and see what happens. Keep in mind that you might have changed the settings, and hidden it, however in this case and even though I'd love to guide you, it's…

Hi @"Maryie", happy Monday! Do you see the message that asks you if you want to keep a copy of the file; on all of your file types, or a specific one? Also, does this happen with your Dropbox contents specifically or with files outside of your Dropbox folder too? Feel free to share with me the app's version that you're…

Hi there @"Lindsay Mollenhauer", thanks for using Dropbox and welcome to our Community! Could you please let me know what is your account's plan tab reporting regarding your quota? Thanks!