Megan Dropbox Community Moderator

Hi guys! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thank you!

Hi @"Swags", how are you today? In regards to the issue you're facing when you're trying to attach files from Dropbox, which version of the Dropbox app do you use on your end? Can you also send me a screenshot of the error message you mentioned above? Let me know more, and we'll take it from there!

Hi @"jpark134", it might sound trivial but have you made sure that you're putting all the correct info, when updating your billing? Can you send me a screenshot of the error message you get when trying to make that change? (just make sure none of your personal info is shown there) 

Hi @"Tmack31", I just sent you an email. I'll see you there, cheers!

Hi @"Marc Willmott", if you used backup at some point, can you try to delete folders within the following link: https://www.dropbox.com/backups/PC ? If the issue remains, don't hesitate to let me know! 

Hi @"essendondave", I just sent you an email, I'll see you there!

Hi @"Mark E.29", syncing that amount of files locally to the device is a lot of work. However, like you mentioned it should have proceeded more, but that depends purely on the size of your content and how large these files are. I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there.…

Hi @"leandrosilva", I'd be happy to help! You mentioned that you have some issues when trying to upload your content to your Dropbox account. What is the version of the Dropbox app on your mobile? Also, can you walk me through the steps you follow, in order for you to upload the content? Do you click the + button in the…

Hi @"Marc Willmott", how are you today? Is you account online empty, when you visit your home page? Also, is your Backup page (the one Mark provided above) empty too, when you visit the link? Let me know more, and we'll take it from there! 

Hi @"radiofc", can you also send me a screenshot of the error message you get, when you try to preview a file? What is the OS you're using on your end? 

Hi @"marthabun", what is the Dropbox plan that you're using on your paid account? Did you check the account's billing info, to make sure the payment info is up-to-date there? 

Hi @"Joel Mursal", can you try to reply back to us, using your computer in regards to the screenshot? Sometimes the camera-like icon might not be visible to you, if you're accessing our Community using your mobile. However, if I were you I'd try to clear the app's cache too. Also, do you have enough available space both on…

Hi @"Tmack31", can I send you an email, in order for us to have a closer look into this? 

Hi @"djbigley", welcome to our Community! I'd be happy to guide you, and let you know how to backup your entire NAS drive with Dropbox. I apologize for my lengthy response, I just want to make sure that I give you all the info you need, in order to achieve what you need to do. Do you currently use or have installed the…

Hi @"scare", happy Monday from me, to you! Could you please let me know the exact OS of your devices and the status and version of our desktop app installed there as shown in your system tray as well? Also, have you consulted with this resource on configuring your firewall? Keep me posted!

Hi @"ahmed" Asghar, how are you today? Just to make sure I understand what you said, and that I didn't get it wrong: is your registered phone-number, the one that's linked to your Dropbox account, in order to receive the 2FA code? Do you have any browsers that are still signed in to your Dropbox account, in order to…

Hi @"fo2_lejardinhotels", thanks for posting here! Do you have any Backups enabled? Keep me posted, and we'll take it from there!

Hi @"MSteele11", let's jump right into this! You mentioned that you try to drop the file in a folder. It sounds like you're to upload the file into your Dropbox account, instead of using a File Transfer. The website uploader has a limit of 50GB per file or folder upload, which would explain why you can't upload the file to…

Hey there, @"jcc13", welcome to our Community! Weird behavior on the Dropbox app icon, that it flashes when you click on it. Can you try to uninstall the app, then re-install it once again? Keep me posted! 

Hi @"Mark E.29", let's jump right into this! You mentioned that you want to check if your LAN connection is working the way it should. Can you check this article, to make sure the feature is enabled on your app? Also, you said that you have about 800GB on your Dropbox account, therefore I'd assume you have more than 300K…

Hi @"Judeesny", let's jump right into this! In order for you to manage, and delete your File Transfer, you'd need to first access your Dropbox account online. Click the grid icon in the top-left corner, then click Transfer. To delete a transfer from your list, you can click the ellipsis ‘…’ button to the right of the…

Hi @"alexparker215", how are you today? What is the OS you use on your Mac right now? Keep me posted, and we'll take it from there! 

Hi @"AmineParis", welcome to our Community! You should be able to attach your screenshot back to me, by clicking the camera-like icon. If you don't see it, try accessing the Community via a computer, and see if you can do it that way.

Hi @"gigaday", you should have received the email that I sent you, on your Community-linked email address.

Hi @"JoyDasan", if you locate your Dropbox icon, next to your WiFi and hover your mouse there, it should give you the app's version. It would look something like this: 167.4.******. It's important to note, that based on the info you provided about what you see on the page, it seems that you're accessing your account…

Hi @"LJSB3", how are you today? Can I send you an email, in order for us to have a closer look into this? Thanks! 

Hi @"David H.78", can you try checking the info of this specific file on your Photos tab, but from a different browser? Do you get the same results? 

Hi @"gigaday", I just sent you an email, I'll see you there! 

Hi @"howlman" & @"Snsn", thanks for posting here! Are you manually uploading the file using the + sign into your mobile app, or using a different method? If so, can you clarify the steps that you follow? Also, could you send me a screenshot of the error you receive, in order for me to have visual too? Thanks a bunch!

Hi guys, happy Friday! I saw that some of you mentioned that this isn't resolved on your end. I will pass on your comments to the relevant departments so that we can further improve on this. Keep in mind that we are continuing to monitor any reports of PDF blurriness and actively working to resolve these issues. Thanks!