Megan Dropbox Community Moderator

That's what I like to hear (or read in our case)! 😊 If you need anything else, I'll be one post away @"Hat1". 

Hi @"brtmix" & @"invalidation", so you're on the stable version of the app, which is good. As for the files, you can right click on your Dropbox folder, and check there for an approximate number of files. Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be…

Hi @"Saledeptung", I checked the ticket number, and it seems that we got your response. My colleague will get back to you as soon as possible!

Hi @"Berlin", can I send you a ticket, in order for us to have a closer look into this? 

Hi @"Saffyron", could you check your account's plan page, and let me know what it reports there? What about your Backups page online too? As for your Backup, when you disabled it did you choose to "Keep content in folders on this Mac/PC," or "Leave content in Dropbox,"? Let me know more! 

Hi @"RotGBI", thanks for posting here today! That's rather odd. Can you try to request a new verification code, using a different browser entirely? Let me know if anything changes!

Hi @"Dina B" & @"sendyjasmine", could you take a look at your account's Connected Apps tab and under the Default Apps tab and let me know what options are shown there?

Hi @"Mord0r85", I can see that my colleague, Hannah, had reached out to you via email in order for you to investigate there. Did you have a chance to check the email she sent you?

Hi @"HGC2021", sorry to hear about that, let me see what I can do to help! In order for us to have a closer look into this, can I send you an email, so we can privately investigate? Keep me posted! 

Hi @"Hat1", welcome to our Community! You mentioned that you deleted the majority of your content, and you've already checked your Backups in regards to your storage space. Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? Let me know of the results!

Hi @"brtmix" & @"invalidation", I'd be more than happy to help! The first thing we need to clarify in regards to the speed of your app when you use it to upload content, is if you're using the stable version instead of the beta one. I would like for you to locate your Dropbox icon on the menu or task bar, next to your WiFi…

Hi @"David Doron", happy Monday! That sounds like the safest way you can go on about it. Just keep in mind, that upon restarting the app, you should be able to access the app's "Advanced Settings" in the get-started pop-up window, and choose the option "I want to choose where to put my Dropbox". You'll choose the drive,…

Hi @"HappyCake", thanks for the step-by-step description you gave us! It's kind of odd that after you move your content outside of your Dropbox folder, it remains active in your Dropbox account on your mobile. Do you use the stable version of our desktop app? You can check by locating your Dropbox icon on the task bar,…

Hi @"anuragrb", let's jump right into this! If I understand this correctly, you're using the website in order to download your content, and preview some of your files when you notice the slow downloads, am I right? Your account shouldn't be throttled, as this isn't something that happens with specific Dropbox accounts,…

Hi @"Dave4443", how are you today? You mentioned that you download your content from Dropbox for stock. Do you use the website, or app to achieve that or maybe using a third-party app? Also, in case you're using the web; do you download each folder individually? You also mentioned that it stops downloading, due to the file…

Hi @"fo2_lejardinhotels", also, can you check the following link: https://www.dropbox.com/backups/PC and delete any content you may find there?

Hi @"Batata1", can I send you an email, in order for us to have a closer look into this?

Hi @"Barettaski", I hope you're doing well! In regards to your charge, can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge? Let me know what you find and we'll take it from there.

Hi @"Hillsgolfer", what is the OS that the device uses? If you try this link, are you able to download the stable version of our app?

Hi @Dfmountainside, thanks for writing to me! I was able to locate your ticket number, and it seems that you have one more active email with our support agents. You were sent some steps to check for the device in question. Please, keep responding to the agent, in order for them to be able to assist as much as they possibly…

Hi @"pouuli88", I just sent you an email! I'll see you there. Thanks!

Hi @"Bogey1", welcome to our Community! You mentioned that you want to create PDFs of your tax documents and forward them to your accountant. With Dropbox you can't directly create PDF documents. However, you can upload your tax documents to Dropbox, or even scan them if you wish; and then convert them to the desired…

Hi @"SPZero", could you temporarily disable any antivirus or firewalls you may have running on your computer and try again to see if the app behaves the same? If you still get the same results, please send us a screenshot so that we can have a visual too.

Hi @"montanw", welcome to our Community! You mentioned that you want to delete folders from your Dropbox account, without deleting them off of your ****** drive. To begin with, do you have the desktop app installed on your device? Are you referring to your Backup folders, by any chance or just random folders inside your…

Hi @"eladioroos78", based on what you mentioned about your suspension, it sounds like the admin that suspended you chose to delete files from any devices you may be signed into. In this case, the best thing they can do is contact our support directly since they're on a paid team, in order for our agents to see what they…

Hi @"WildPenguin", I hope you're doing well! Thanks for bringing this to our attention. It's definitely on our radar, and we're keeping an eye out on this. If anything changes, we'll update this thread. Thanks!

Hi @"MacAnja", I'd love to also have a visual of what you described. Could you send me a few step-by-step screenshots of the process you follow? Also, just to clarify: do you export and save the file locally to your iPad, then upload it to Dropbox by pressing the + button, or do you try to share it directly from the…

Hi @"MacAnja", thanks for your speedy reply too! Do you have enough space on both your Dropbox account, and your device? Are you having an issue uploading any file, or is this issue only occurring for specific files?

Hi @"Cyril 1", I'd be more than happy to help! You mentioned that you need to connect to an older account, but you don't receive the security email. Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old…

Hi @"MacAnja", how are you today? In regards to you, not being able to upload files to your Dropbox account from Procreate, could you let me know the exact steps you follow, in order to do that? Also, what is the version of the OS you're using on your iPad? Keep me posted, and we'll take it from there!