Megan Dropbox Community Moderator

Hi @"Stella 49", welcome to our Community and happy March 1st! As for the deletion that took place on the account you're investigating for, you'd need to first restore the file, then check for the "previous version history" on the website, in order to check more as to what happened, and where it came from. Dropbox keeps a…

Hi @"Jean-Marc P", sorry to hear about that! In regards to your case, do you have an active ticket with our support? If so, could you send it over to me? Keep me posted! 

Hi @"DMDComposer", I hope you're doing well! When it comes down to using the terminal, in order to change the way your files are, and make them online-only, which is what you want to do, I am not entirely sure this is possible. However, I'd be happy to ask our team more info about this, and see if it's possible. You also…

Hi @"seriouslymadatbutterflies", rest assured that I am here to help! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hi @"Mord0r85", can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? 

Hi @"jmu1981", can I send you an email, in order for us to have a closer look here? 

Hi @"Jet Vesper", I just sent you an email. Reply back to me, and we'll take it from there. 

Hi @"dodisnake", I just sent you an email, I'll see you there!

Hi @"David Doron", you should be, yes. If you're feeling insecure about this process, and just to ease your mind you can always save your Dropbox folder as a backup on an external drive. Provided of course, that you have that ability. 

Hi @"mohamad alhindi", have you followed the steps Walter provided above, in order to check if there's another Dropbox account behind this charge? 

Hi @"cristian1974", how are you today? I merged your post under this thread, since the OP had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what I suggested above, and let me know if this worked out for you. Thank you!

Hi @"AdamGalant", thanks for posting here! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"Shelbs", could you send me a few screenshots of the files the way you see them online, and some of what you see when you try to access your Dropbox folder locally on your device? 

Hi @"David Doron", if you follow the steps mentioned above, the app should just re-index the files without syncing them from scratch. That'll save you time. If you have any other questions about the process, let me know. 

Hi @"sleve", welcome to our Community! In regards to the Microsoft backup not syncing automatically, have you chosen for the database backup to get saved inside your Dropbox folder automatically or is it a symlink? If instead of moving the file outside of your Dropbox folder, you duplicate it inside the folder, do you…

Hi @"RotGBI", could you then try to open a ticket on your end using this page? You can use the email address you're trying to verify, and send me the ticket number reference. Thanks!

Hi @"carlosfpardo", how are you today? Your comments on our Microsoft integration have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hi guys, thanks for checking! I apologize for my lengthy response, I just want to make sure I've covered everything. The Dropbox servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data. Please keep in mind…

Hi @"ronfriedmann", thanks for this! I was able to locate your ticket, and it seems to have been closed. Can you try to reply back, in order to re-open it? 

Hi all, happy Monday! Please keep in mind that our engineers are aware of this issue and actively working on a solution. We will provide an update when the fix is implemented. Thanks!

Hi @"shibananda", feel free to check out the info here and let me know if there's a specific place you're getting stuck.

Hi @"Stuck2", I hope you're doing well! I'd be more than happy to help you cancel the billing on the account you don't have access to. Can I send you an email? Let me know more!

Hi @"ShanaLynn", thank you for clarifying! I'd suggest that you post this feature request, in our 'Share an idea' board, so that other users can also see it there, and hopefully upvote it. I hope this helps!

Hi @"RotGBI", I just sent you an email! Keep in mind that the only email address we can use in order to reach you, is the email address that your Community profile is linked to. It wouldn't be the one you provided on your end. Feel free to respond back to me, and we'll take it from there!

Hi @"Dombo"! I just sent you an email, feel free to check and respond back to me, as soon as possible. Thanks! 

Hi @"Redalong", I can see that after your latest message here, you've heard back from our agents, and you're working towards finding a resolution to this. 

Hi @"ReDRuMx", I just sent you an email. I'll see you there!

Hi @"ShanaLynn", how are you today? You should be able to change the size of your previewing thumbnails. If you're using the website you can click on the top, right part where you should be having six, horizontal lines Once you click there, you can choose how you want your content to appear. In case you're using your…

Hi @"shibananda", welcome to our Community! In regards to the installation not being able to take place, it might sound trivial but have you tried rebooting your device at all? It seems you're able to access your account online without an issue, would that be the case? If I were you, I'd also try to download the app, using…

Hi @"RotGBI", could I then send you an email, in order for us to have a closer look into this?