Megan Dropbox Community Moderator

Hi @"Frankie7", when you say you downloaded Dropbox are you referring to the mobile or desktop app? What is the OS you're using on your end, and what file type are you trying to export? Any screenshots you have are welcome.

Hi @"ClarkP", thanks for all the added info! You should be able to move the FolderX out of your Mobile uploads folder, and that shouldn't impact any members of the folder. As for your screenshots, what happens when you click the Events button instead of the Activity one? Do you see more info there? 

Hi @"assma"-MU, happy Friday! I'm happy to confirm, that you're safe to delete your Dropbox cache, and your files in the account will be intact. I hope that helps. Have a lovely weekend ahead,enjoy! 

Hi @"georgecwbrown", I see where you're coming from! Can you keep an eye out, and update me on the behavior you see when you search for your files? 

Hi @"ClarkP", thanks for clarifying! It's indeed interesting that the change only happened on your end. If another member of the shared folder did it, it would also appear that way for them too. Can you follow the steps mentioned here, in order to check the Activity, or Events of the folder, and see what happened? Your…

Hi @"warrenmacdonald", let's jump right into this! So, let's talk about the migration from your old machine, to the new one and into the new Dropbox for Mac OS. If I were you, I'd install the app and allow for it to sync everything. Check that the app's syncing status is 'up to date', then either delete the content from…

Hi @"AleVilla", thanks for bringing this to our attention. In regards to your password reset email, could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password? Do you have any other devices connected to your account? Keep me posted! 

Hi @"georgecwbrown", welcome to our Community! In regards to your search issue, can you clarify the version of the app that you're using on your end? Also, have you tried all the available troubleshooting steps mentioned throughout this thread? Any screenshots you might have are welcome. Keep me posted, and we'll take it…

Hi @"Gene Wayne", it's interesting that you notice this behavior on both the app, and the website. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If so, could you temporarily disable any antivirus or firewalls you may…

Hi @"Dr-PC", have you tried reaching out to our Support team directly? If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

Hi @"Frankie7", let's jump right into this! Can you clarify the platform you're using when trying to export the file in question? Also, what steps do you follow on your end, and do you get any specific errors? Keep me posted, and we'll take it from there! 

Hi @"mohamad alhindi", I can see that my colleague, Hannah sent you an email in order for you to investigate closely there. Have you responded back to her? 

Hi @"evilgrin72", thanks for posting here today! Can you try an advanced re-install using the steps mentioned here, and let me know how it turns out? Keep me posted! 

Hi @"adgorn", can I send you an email, in order for us to have a closer look into this? 

Hi @"dleigh73", I see. However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 

Hi @"jmu1981", I just sent you an email to your Community-linked email address. I'll see you there! 

Hi @"dleigh73", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"dleigh73", are you the only one that has access to this link? If not, does it work for other people as it should be?

Hi @"rottenchaggis", you mentioned that you contacted our Support team. May I ask for your ticket number reference, so I can locate it on my system?

Hi @"Dr-PC", you should be able to click on an event page that you want to restore, and then see the restore button on the top, right part of the page. Can you give this one a go?

Hi @"tfawcett", with Dropbox team, users can connect their personal and work accounts on all of their devices. By doing so, users can keep their data separated, yet available at all times. Because of this feature, certain changes have been made to Dropbox teams, and that was one of them. Your comments on our Photos tab…

What happens if you try to download the file instead @"dleigh73"? 

Awesome news @"JMwambala"! If you need anything else, let us know!

Hi @"tfawcett", welcome to our Community! From what you said, I understand that you're referring to the Photos tab that you see online when accessing your personal plan. Keep in mind that the Photos tab has been disabled for team accounts, and removed from the Sidebar. That would explain why you can't see it when using…

Hi @"sleve", keep in mind that we generally don't recommend that people sync live databases with Dropbox. Most databases have remote access methods anyway, so you don't need to sync the live database. You can sync saved snapshots, however, with no issues. That said, you can use Dropbox to share the data, but you need to…

Hi @"JMwambala", can you also perform an advanced re-install using the steps mentioned here, and let me know if you see any difference? 

Hi @"dleigh73", I see, thanks for letting me know! If you try to preview the link on a different browser, do you get the same results there? What about an incognito tab on your current browser? Provided that you get the same error, could you kindly send me a screenshot, so I can have visual too? 

Hi @"Jean-Marc P", thanks for letting me know! So, I did some digging, and it seems that the initial ticket (the one you sent me) was closed due to inactivity. I can also see that you responded some days later, but the ticket was closed. Should I reach out to you anew, so I can re-escalate your case? 

Hi @"rottenchaggis", happy first of the month! In regards to the app not allowing you to connect properly, can you please clarify if you have any type of antivirus or firewall on your device that could be preventing the Dropbox app from connecting to our servers? Also, did you have any updates recently on your device that…

Hi @"dleigh73", welcome to our Community, and happy March 1st! If I understand this correctly, you get the "file can't be previewed because you're offline" error when you're trying to view one of your files. I'd love some extra details, such as how you're trying to view the file? Is it on the website, desktop or mobile…