Megan Dropbox Community Moderator

Hi @"jbeaston", thanks for mentioning that you already have a ticket. In this case, there's no need to open a new one. Please keep an eye on the existing ticket of yours for any updates on this issue. Thanks!

Hi @"Eranjes", sorry to hear about that! In regards to the issues you mentioned on your Dropbox app with Venture, you also said that you've already contacted our Support team. Can I ask for the ticket number from your communication with our Support? Keep me posted!

Hi @"RS2020", can I send you an email, in order for us to have a closer look into this? 

Hi @"dragomirradev", unfortunately when working with your Dropbox folder on an external drive that's always a possibility. We can’t guarantee perfect functionality of the Dropbox app if you’re running it on an external drive. For the Dropbox application to work properly, I’d recommend that you install it on the ******…

Hi @"NATACIAP", the version on the iPad and mobile is usually a bit different. You can see the version of your desktop app, if you locate your Dropbox icon on the menu bar, next to your WiFi and hover your mouse there. Also, out of curiosity: if you close your Dropbox app locally on the device, and try to open a file in…

Hello there @"droppinguser101"! The request to alter the Excel date format from US to AUS isn't something that's Dropbox dependent. You'd need to alter the format within the file, in order to present it in the right order that you want. I'd personally suggest that you check with Microsoft on this. I did some research on my…

Hi @"dragomirradev", it's indeed possible that this is happening because you're using an external ****** drive. When you visit your account online, are the files fully restored, or does the restoration process still take place? I'd suggest you give some time for the files to fully restore online, then try again. As for the…

Hi @"bri_guy", let's try something else: Can you please make sure you re-start both the device, and sign out and then back into the app? Just make sure that the files are closed when you do, and they're not open in any other program too. 

Hi @"jbeaston", can I send you an email, in order for us to have a closer look into this? 

Hi all, happy Tuesday! As you can see here, this is a known issue. You helped us identify that this is happening, and our engineering team is actively working to resolve it. We'll update this thread, once we have further info on this. Thank you all!

Hi @"Scouser02", it seems you might be looking at this Dropbox icon which would open your file in the File Explorer. Could you locate this little icon, on your task bar, next to your WiFi? You should be able to hover over it, in order to check the syncing status, and version. And if you click on it, you should be able to…

Hi @"HREP", thanks for the ticket number reference! I was able to locate your ticket, and I can see that the advanced agents are working with you on this case, in order for you to come to a conclusion. And hopefully find what's triggering the situation that you mentioned. Also @"Gene Wayne", it'd be amazing if you could…

Hi @"bathtubdiver", I hope you're doing well! I just sent you an email. Please reply back to me, and we'll take it from there. Thanks! 

Hi @"Brandonrowe14", let's jump right into this! In regards to not being able to see your Documents folder locally, can you try to also check your Backup page online? What do you see there? Also, if you access the app's preferences, under Backups do you see the folder path as 'setup'? Feel free to send me any screenshots…

Amazing @"hachiko"! If you need anything else, just give me a shout!

Hi @"Stella 49", I'd suggest that you contact our Support team directly. They might be able to give you more info on this, since they have the ability to look at account-specific info on your account. I hope this helps!

Hi @"Momina", let's jump right into this! In regards to you not being able to access your Dropbox account, do you get any specific errors when you use your credentials, in order to sign in? What about your email address: do you have access in it? If so, could you check for any Dropbox related emails, that could be…

Hi @"hachiko", welcome to our Community! You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space. Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? Let me know of the results!

Hi @"Gene Wayne", and just to clarify, you've noticed these slow uploads mainly with the app, or the website too? Have you tried using a different network -if possible- just to track the behavior there? 

Hi @"Marco2811", welcome to our Community! Keep in mind that Dropbox Family is not currently available for purchase from the Google Play store on Android devices. You could -if you wish- cancel your current plan, wait for the account to downgrade, and then re-upgrade using our website directly. I hope this clarifies!

Hi @"dragomirradev", thanks for posting here! First of all, amazing troubleshooting process, in order for you to restore the files after the deletion. Now, in regards to the app deleting the restored content: is the app running when you plug in the external drive? Does it make any difference, if you pause the app, plug the…

Hi @"klantz", let's jump right into this! You mentioned that you see no Dropbox icon next to a file of yours, when you open your Dropbox folder. Do you use the new Dropbox desktop app, for Mac OS? You can locate the version of the app, by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering…

Hi @"Scouser01", happy Monday to you! You mentioned that you can't locate your Vault when you access your desktop app. Can you clarify the app's syncing status, and version please? If you access your selective sync settings, are you able to locate it there by any chance? In addition to modifying your content using your Tab…

Hi @"stlcoplxa39", let's jump right into this! What you can do, in order for you to be able to use your Dropbox files, with Office 365, is link your Dropbox account and open the file directly from the Office app. You'd need to tap the folder icon inside the Office app in the top right and 'add storage account'. Have you…

Hi @"LoisLane", thanks for posting here today! In regards to the prompt asking you to upgrade your account: did you receive an email notification or a notification inside your Dropbox account? If you made sure that the notification is for the above account in question, and that you don't have two Dropbox accounts one of…

Hi @"RS2020", how are you today? First of all, let me apologize beforehand about the length of my message, I just want to make sure that I've covered everything. In regards to this Dropbox Sign link error that you get, it looks like your mail client is likely scanning the links in the Dropbox Sign emails as a security…

Hi @"trumstock",, welcome to our Community! The option of Dropbox versus Google Drive is always up to you. The beautiful thing is that you get to decide and choose what fits you. On our end, we have a lot of very useful features that I can name, and you can definitely see more about each one of them here. That'll help you…

Hi @"mickflynn", how are you today? You mentioned that you upgraded, but the account doesn't reflect that. Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If…

Hi @"gmail2013", welcome to our Community! In regards to the problem you face when you try to upload content into your Dropbox account, even though you have space: can you clarify the platform you're using on your end? Do you use our website, desktop or mobile app? Also, do you get any specific errors? Feel free to share…

Hi @"h_raymond", happy Monday, let's get into this! In regards to the error you receive about your storage space, can I ask where you receive this message? Is it on the app, or online? Also, when you visit your account page online, what do you see there? Keep me posted!