Megan Dropbox Community Moderator

Hi @"sue1201", I hope you are doing well! It seems you were able to respond back to me before, therefore I assumed that you are now able to see my messages. If you access your email address directly, are you able to see any of my messages in your inbox? 

Hi @"beatrixwillius", welcome to our Community! If you have different content synced differently inside your Dropbox folder, the Dropbox icons should let you know the state of each file/folder. You can see more about this here. Isn't this the case for you? Are you able to see, and identify your syncing icons? If you have…

Hi @"dluptonmd", can you send me a screenshot of the page you see, when clicking your + button in the Dropbox app? Also, do you notice the behavior you mentioned with all of your Word files, or some of them? 

Hi @"ArchiJo", thanks for posting here today! Based on the info you provided, you mentioned that the charge was coming from the App Store from an iOS mobile device. Due to the way that App Store purchases are handled, we are unable to provide refunds directly for iOS in-app purchases. I would have to redirect you back to…

Thank you so much for sharing your thoughts with us @"blockmedia"! I would suggest that you use our "Share an idea" board, when you have a moment; in order to present this as a feature request. That way, other users can also upvote it, and if it gets enough votes, our engineers might consider it. 😊 If you need anything…

Hi @"Alan T.17", could I reach out to you internally, in order for us to have a closer look into this? Also, @"rachaeladams", it seems you're also facing the same issue, with your Dropbox storage, am I right? If so, have you checked your Backup page, for any active backups there? What about your sharing tab? Feel free to…

Hi @"GreyStreetAdvisors2023", thanks for posting here today! If it shows that the new payment method has been updated, then there's nothing for you to worry about. We will make several attempts to re-bill you for a few days after your renewal date. If you face any issues then, let me know and I'll be happy to look into…

Hi @"Si5", have you tried uninstalling, and re-installing both the Dropbox app and Word on your mobiles? Also, does this happen with all of your Word documents, or only some of them?

Hi @"Alan T.17", can you try out this link, and check under Apps?

Hey there, @"Si5", how are you today? Could you clarify which one of our platforms you use when this happens? I am assuming you're referring to your mobile, am I right on this? Provided this is the case, could also clarify the version of the app you use on your mobile, your OS and also send me a screenshot of the error…

Hi @"getho", sorry to hear about that! If you check your Sharing page for this particular folder, can you locate it there? If you're unable to, then I'd suggest contacting another member (or another one) of the folder in question and have them re-invite you, so you can get access to them. You mentioned you've contacted our…

Hi @"AG84", welcome to our Community! These are the exact steps your admin would need to follow, in order for your account to revert back to an individual one, instead of being deleted. If you have any questions, let me know!

Hi @"toemaytoe", instead of removing the app entirely from your hard drive, have you tried quitting, then signing back in? If not, give it a go, and let me know of any updates. 

Gotcha, @"Relaxalot". Can I then send you an email, in order for us to have a closer look into this? 

Hi @"Alan T.17", I see where you're coming from with this. Okay, here's an action plan: I'd suggest that you check the steps in this Help Center article, in order to see if someone made you a trusted contact. If this is the case, then you can reach out to said user, in order to ask them to remove you using the steps here,…

Hi @"Ech0M4n", I am happy to hear that using Camera uploads on your mobile works for you. If you wish, we can always troubleshoot the desktop's camera uploads further, by disabling and re-enabling the feature on the app's preferences, under Backup. If this doesn't work either, and you wish for us to look into this further,…

Awesome news @"THX1965"! I'm glad everything is back on track. If another third-party app uses and interacts with your content like BetterZip, then that would justify things. If you need anything else, give me a shout!

Hi @"sid3", I just sent you an email, I'll see you there! Thank you for the screenshots @"Alan T.17"! I can see you've enabled our Vault feature, is it possible that the content taking up space in your account is linked to that? You can use these steps, in order to calculate the size of the content there. 

Hi @"mhaugh69", thanks for posting her today! You mentioned that you need to connect to an older account, but you don't receive the security email. Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old…

Hey there, @"Alan T.17", I'd be happy to look into this for you! Can you send me a picture of your Home page please? Also, could you check your account's plan page, and let me know what it reports there? Is it possible that you have any shared content, taking up space in your account? Let me know more! 

Hi @"THX1965", can you also try out these steps? If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

One more question @"Ech0M4n". Are you able to sync the content, and upload them to your account using camera uploads on your mobile, or do they also fail to upload there? 

Hi @"marloweloy", is your device's OS, Excel app and the version of Dropbox you use there, up to date?

Hi @"EmmaRoseR", have you tried accessing this link using an incognito tab on your current browser? You might need to be signed out of the account entirely, to be able to see that. 

 Hi @"Ech0M4n",thanks for the info! it seems you're using a Beta version (171.3.6157) of our desktop app, which could be the culprit there. Can you make sure that Early releases are set to off, in your account settings, and then try re-installing our latest stable?

Hi @"THX1965", thanks for the info, it seems you're still using a Beta version (171.3.6157). If you've made sure that Early releases are set to off, in your account settings, can you try re-installing our latest stable? Also, just to make sure we're on the same page here, it seems that the only issue you're experiencing on…

Hi @"Lean5S", welcome to our Community! Could you give me some additional details, in regards to this? Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you? If yes, I’d like you to check your spam folder, and let me know if the email is located there. Let me know more,…

Hi @"KB-39", welcome to our Community! I'm not entirely sure if you can sync a file directly from WeTransfer to Dropbox, without downloading it first on your hard drive, however from our end, I doubt it. I think that you should reach out to WeTransfer about this, but based on the research I did on my end, it doesn't seem…

Hi @"marloweloy", thanks for posting here today! When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly? If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the…

Hi @"MikVest", I just sent you an email, I'll see you there!