Megan Dropbox Community Moderator

Hi @"markjs", I can see that you have successfully responded back to me. Therefore you were able to see my reply. 

Hi all, happy Friday! The latest iterations of MacOS include some significant changes for services like Dropbox when it comes to how our application is allowed to operate on your Mac. This article goes into more details about these changes and what it means for Dropbox users with MacOS. As mentioned in that article,…

Hi @"Dentsville Masonic Lodge", thank you so much for the screenshots! I can see that one of these shared folders takes up 3GB of space. I can also see from the All files page on the side, that this folder is still visible in the account. Have you tried to remove it using the steps I mentioned above in this thread? Did you…

Hi @"BillyBoy2", I just sent you an email. Please keep in mind that I contacted you on the email that you have linked in your Community profile, not the one you mentioned. Keep me posted!

Hi @"Simofi", could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains? Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this. Have a look and let me know of any updates, thanks!

Hi @"joshy1", how are you today? I just sent you an email, in order for us to have a closer look into this. Cheers! 

Hi @"Dpollard", I hope you're doing well today! It's interesting that the files on these third-party apps open, only when the files are available offline. Which version of our app do you use on your end? You should be able to find that by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse…

Hi @"markjs", I just sent you an email! I'll see you there. Cheers!

Hi @"SofieLavit", I just sent you an email, I'll see you there! Cheers!

Hi @"BillyBoy2", welcome to our Community! I'd be happy to look into this, and see if there's anything that we can help with on our end. Can I send you an email, in order for us to have a closer look into it? Keep me posted!

Hi @"Dentsville Masonic Lodge", could you send me a screenshot of these shared folders when you visit your Home page, with the size of each folder calculated and shown there? You can calculate them using the info provided here. I'd also love one more screenshot of your plan page, and the info it shows. Thank you!

Hi @"Gioxx", thanks for all the added screenshots! Based on your helpful info you've provided, it seems you're using our Beta version on your Windows device. That could be the culprit of what you mentioned. I'd suggest that we tackle this one first. Please access your account settings on the Dropbox website, and turn Early…

Hi @"SofieLavit", how are you today? Can I send you an email, in order for us to have a closer look into this? Thanks a bunch! 

Hi @"Dentsville Masonic Lodge", when you access your sharing tab, are you able to see the shared folders there? If so, then you can follow these steps in order to remove yourself from said folders. If you face any issue while trying to do so, let me know. 

Hi @"Gioxx", thanks for posting here! Let's check why you're coming across this set-up issue, when you try to enable Computer backup for your Business account. It might sound trivial, but are you sure that you're under your Business account on the app, when trying to set up Computer backup? Also, which version of the app…

Hi @"Mike673260", welcome to our Community! I've merged your post under a similar thread, where others have expressed the same inquiry. Can you check some of the troubleshooting steps mentioned throughout this thread, and any causes that might be the root of the space issue you mentioned? Keep me posted, and let me know…

Hi @"Simofi", let's jump right into this! If you try to use an incognito tab on any of your browsers, does your File Request still appear empty? Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there? Keep me posted!

Hi @"Scouser02", you'd need to be on level 3 on Community, in order to be able to post your screenshots. I can see that you're now on Level 3, so you should be able to attach them now using your computer. Also, if you open your Dropbox folder, are you able to see your Vault available there, open it and work on the file?…

Hi @"evilgrin72", could I send you an email, in order for us to have a closer look into this? 

Hi @"Charl E.", no need to post your email on a public forum. I just sent you an email, in order for us to have a closer look into this. I'll see you there! 

Hi @"Dentsville Masonic Lodge", thanks for posting here! I'm happy to share this Help Center article, that describes how you can remove your access from shared folders, and therefore free up some of the space in your Dropbox account. If you need anything else, let me know! 

Hi @"Michelle31", thanks for letting me know about your ticket number! Keep in mind that, if you don't have Backup enabled, you shouldn't have an issue with this as mentioned in the Help Center article. It's possible your specific case differs slightly, so please feel free to let me know if you're still having issues…

Hi @"Scouser02", I'm sorry to hear about that, but I see where you're coming from. It can be a bit tricky in the beginning. As for the screenshot, do you think you can convert it online using a jpg converter, and then attach it here, just so I can have a visual of your Dropbox folder and what you see there? 

Hi @"AndreiBarta", this happens because you've chosen an automation. You wouldn't be able to add more. You should be able to use multiple naming conventions on a folder, but not different automations. As for editing the automation, you'd need to remove it, and then add the one you want.

Hi @"AndreiBarta", how are you today? To answer your automation question, no you shouldn't be able to. You can add multiple naming rules to the folder of your choice though. I hope that clarifies! 

Hi @"dbharmonia", welcome to our Community! Let's try something, and see if you can permanently delete your folder that way. First of all, are you referring to Team folders? I'm assuming that you are, since you're redirected to the Admin Console. If you access the admin console, then the Content tab, you should be able to…

Hi @"Charl E.", I'd be happy to look into this with you! I'm glad that you mentioned that you have allowed Dropbox in your firewall, and that the connection issue you're experiencing isn't related to any antivirus on the device. Could you try some additional troubleshooting steps related to the issue at hand, that I had…

Hi @"caroline9", let's jump right into this! In regards to this error, do you think that you could try running both commands, and let us know if you come across any errors? Keep me posted, and we'll take it from there!

Hi @"rastro2", how are you today? You mentioned you're facing the same issue in regards to shared links when using the app, as the OP. Have you also tried uninstalling the app, and then re-installing it back to the device? If so, can I then send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Eranjes", thank you for this! I was able to locate the ticket number, and it seems your case has been escalated to our Advanced team already. Please keep an eye out on the ticket for any updates. If you need anything else, let me know!