Comments
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I see @Changyu! In this case, can I send you an email, in order for us to have a closer look into this?
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Hi @"Linda Leong", thanks for the added info you've provided! Please keep in mind that Dropbox doesn't preview .MSG files. You'll need to export them and use an application that is capable of opening them. I hope this clarifies!
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Hi @"cosimosi", can I send you an email, in order for us to have a closer look into this?
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Hi @"rs1970", you mentioned that you're already in contact with our Support team. Could you send me the ticket number reference, in order for me to locate it on our system?
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Hi @"Changyu " , thank you for your screenshots! Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? Let me know of the results!
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Hi @"maduro", thanks for clarifying! In this case, and since the account is still linked to your email address, I suggest that you use the Help Center article I provided above, in order to add another layer of security to the account. If you have any questions, let me know!
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Hi @"CoachMu", just to clarify: you mentioned mixed results. Did they fail when you tried to preview them locally on your computer, or when you imported them using a third-party app? Also, the ones that failed still preview without an issue online, right?
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Hi @"bpowers84", I see where you're coming from, and I want to help you get to the bottom of this. However, do you think you can share some of the info I asked in my initial response, such as OS, and version of the Dropbox Passwords? As for the screenshots, it'd be helpful for me, in order to have a visual and share them…
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Hi @"Sasamen81", for security reasons we're not allowed to open any links. Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me? Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in…
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Hi @"Lawjamesq", don't worry about the rant, it's more than okay and I can understand where you're coming from. Now let's try to understand why this might be happening, and get to the bottom of this. You mentioned that you got a new laptop. Is it safe to assume that you downloaded the app from scratch to the new device? If…
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Hi @"Frank P E.", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Now, as for resetting the folder paths back to their location, have you tried these steps that Walter…
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Hey there @"deonnamonnahan", I hope you're doing well! You can always check with our Team if a refund is possible, and also ask them to help you downgrade your account. In order to contact our Support, you'd need to visit this page. Keep me posted on the results!
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You should never post your email address in a public forum @"Simofi". I just sent you an email, in order for us to have a closer look into this. Thanks!
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Hi @"Architetto D.", thank you for the ticket number! I can see that the ticket was closed, because you never responded back to the agent working on your case, to let them know that the steps they provided didn't fix the issue. Could you try to respond back, in order to re-open the convo?
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Happy Monday @"ItachiROG"! Can I send you an email, in order for us to have a closer look into this? Let me know more!
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Hi @"Miguelito67", how are you today? Which platform do you use in order to preview these files? Our desktop app, mobile or website? Also, does this happen with all your files, or only some of them? Keep me posted, and we'll take it from there!
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Hi @"MWIM1986", I hope you're doing well! Can I reach out to you, in order for us to have a closer look into this? Keep me posted!
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Hi @"Linda Leong", let's jump into this! Which platform do you use, in order for you to open your .msg files? Do you use our desktop app, website, or mobile app? Do you get any errors when trying to open these files? Keep me posted!
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Hi @"Architetto D." , happy Monday! You mentioned that you've contacted Support. Could you share with me here your ticket number reference, so I can locate it in the system? Keep me posted!
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Happy Monday @"Simofi"! Can I send you an email, in order for us to have a closer look into this?
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Hi @"bpowers84", welcome to our Community! You mentioned that this odd behavior happens on your Android when you're using Passwords. Can you clarify the version of your OS on the device, along with the Dropbox Passwords app version that you have installed there? Do you notice this behavior on all the websites you visit? If…
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Hey there, @"maduro", how are you today? You mentioned that you were able to access the Dropbox account, therefore it's safe to assume that it's still linked to your email address, since you'd need the correct email and password, in order to access it, right? If you still have access to the account, here are a couple of…
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Hi @"rtonrhythm", let's jump right into this! When you use Dropbox to download (or upload) your content, there's no way to control the download itself. Dropbox will upload, and download the file as is, without altering it. You mentioned that the audio file is saturated when you download it: is it possible that it was…
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Hi @"glennbroadway", let's jump right into this! Based on the info you provided and the error you get when trying to change your email address here's what might have happened: You used your myname@gmail.com email address to join the Business team, and then the admin of the team deleted you. You can either wait for 6 days,…
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Hi @"JaJo1", let's jump right into this! Can you let me know more, in regards to this link, and how did you receive it? Was it through an email, or a different way? Also, is it safe to assume that you're talking about a shared link in this case? If so, then you'd need to locate the link, and click on it in order to preview…
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Hi @"Sasamen81", welcome to our Community! Do you notice the same behavior, when you try to upload a single file from the Files app on your iOS, to Dropbox? Is the file converted too? Also, do you get any specific error during the uploading process, or is the process successful? Keep me posted, and we'll take it from…
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Hey there @"meredith rose" & @"Renate Kluin " , how are you today? I'd be more than happy to help you understand a bit more on this. Would it be okay, if I send you an email, in order for us to have a closer look into this? Keep me posted!
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Hi @"johnlink", I'd be happy to give you more info on this! Dropbox Computer backup lets you back up certain key folders, such as “Desktop”, “Documents” and “Downloads” to Dropbox. Any changes you make to files and folders on your computer will automatically reflect in Dropbox Backup as well. Now, this is why it's…
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Hi @"helpme5", thanks for posting here! When it comes down to disabling your Backup, it might sound trivial, but have you tried rebooting your device? If you could also clarify the app's current syncing status, that'd be amazing. One more thing: if you click "view errors" when trying to disable your Backup, what do you…
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Awesome news @"Charl E."! Have a lovely weekend ahead,enjoy!
