Megan Dropbox Community Moderator

Hi @"Anton Haikov", it might sound trivial, but have you tried signing out and then back into the app?

Hi @"sofiaesss", sorry to hear about this! I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would help you see the files in the account? If I were you, I'd try to contact the email service provider and see if they can…

Hi @"Spike Mullin", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order to reach out? Let me know!

Hi @"LoraL", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order to reach out? Let me know!

Hi @"JavierAutos", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order for me to reach out? Let me know!

Hi @"Mike673260", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order for me to reach out? Let me know!

Hi @"JanS", how are you today? Can you send us a screenshot, in order for us to have a visual of this too? And @"JeeBee", don't even mention it, I am glad I could help. If you need anything else, I'll be one post away. 😊

Hi @"david0001", since the same behavior is apparent when you close Dropbox, that indicates that the app isn't the problem. Also, the same thing happens with Excel content outside of your Dropbox folder, therefore I think it might be a good idea to contact Apple, and ask them about this. As for the changes syncing between…

Hi @"rebnj", I hope you're doing well, and I apologize for any confusion this may have caused. As of June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older. Please note that your data in Dropbox is safe, but you will not be able to access it through the Dropbox desktop…

Hi @"Joycegtx1951", at this point, can I send you an email in order for us to have a closer look into this?

Hi @"immo", I appreciate all the information that you have provided my way. When you access your Backup page online, do you see the feature being disabled? If so, can you also try out these steps? 

Hi @"JeeBee", let's jump into this! So, you mentioned that you came across some syncing issues, on your new MacBook air. Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either? It's rather odd that you don't see…

Hi @"OceanElf", sorry to hear about this! You mentioned that you've been in touch with our specialized, and support team. Could you send me any ticket number references that you have, in order for me to locate them on our end? Keep me posted! 

Hi @"Anton Haikov", interesting. What do you see when you click "How to fix" after the error you get? Also, is this particular folder located inside your Dropbox account? Is your Dropbox folder also located on your E: drive? 

Hi @"david0001", amazing job providing all the info, thanks for that! So, just to clarify, the files you showed me in the screenshot are all recent files that you see coming from the Dropbox folder, right? I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi and if you hover your…

Hm, interesting @"TexAK"! Do you think you can attach a couple of screenshots of what you see when you access your Backup preferences on your device, and some of what you see when you visit your Backup page online? Provided that Backup has been disabled, you should be able to move your Desktop content back to their…

Hi @"taoctiger", thanks for this! I was able to locate your ticket number, and an agent will be with you shortly. Thank you for your patience!

Hi @"David Sparks", do you get any errors when you try to open it? Also, did you have any luck with the app's syncing status, and version? If you have any problems locating these, let me know. 

Hi @"villavancola", I hope you're doing well! At the moment, it's not possible to scan a document as a .jpg file. Your comments on our scanner have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you…

Hi @"TexAK", let's jump right into this! First of all, it sounds like you enabled our Backup feature. The first thing we need to clarify, is whether Backup is still enabled on your end. Can you try to access your Backup page online, and let me know what you see there? Also, when you visit your account online, are you able…

Hi @"david0001", welcome to our Community! Let's jump right into the first issue here: could you try to attach a screenshot, or what you see on your end, when you try to access your Recents in Finder? Does this happen with Excel files that exist only inside your Dropbox folder, or not? As for the changes you mentioned,…

Hi @"David Sparks", when you say your Dropbox was called "Reliant" do you mean the account name, or a specific folder? It sounds like you might have downloaded our stable version of the app, is this correct? If so, can you clarify the app's precise syncing status, and how the content looks inside your Dropbox folder? Feel…

Hi @"Debkny", could you send me a screenshot of the Backup's status, when you visit your Backup page online? Also, can you clarify the app's syncing status as we speak? 

Awesome @"JohnKMcHenry"! Thank you, I located your ticket, and also passed my comments there. If you need anything else, don't hesitate to let us know!

Hi @"Wannachupbrew", I just sent you an email. Reply back to me, and we'll take it from there!

Hi @"taoctiger", feel free to share your ticket number reference with me, so I can locate it on our system. 

Hi @"sesky", I'd be happy to look into this for you! Can I send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Peter H.87", thanks for letting us know more about your findings! If you need anything else, I'll be one post away, cheers!

Hi @"Wannachupbrew", welcome to our Community! Now, based on the info you provided, it seems you're using our Beta version. This could be the culprit of your Backup issue. As a first step, I would suggest that you downgrade from the beta version. You can go into your account settings on the Dropbox website and turn Early…

Hi @"bpimentel", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve how Dropbox affects your everyday lifestyle. If you need anything else, let me know!