Megan Dropbox Community Moderator

Hi @"bronius", I just sent you an email. Reply back to me, and we'll take it from there!

Hi @"Springproind", happy Thursday! Could you give me a bit more info in regards to the renewal hiccup you're experiencing? Do you get any specific errors? Also, do you face this particular issue when trying to re-upgrade your account, or as your current plan tries to renew? What is your current plan at the moment? Let me…

Hi @"JP8307", welcome to our Community! Is it possible that you're sorting your files in the Photos tab of your iPhone differently, and that's why you can't locate your recent content? If I were you, I'd access the Dropbox settings inside the app, and clear the app's cache. Then I'd restart my phone, and check again.…

Hi @"EagleG", let's see what we can find on this together! Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync is…

Hi @"rtonrhythm", did you try the steps my colleague Hannah provided above? And if so, did you get the same results? 

Hi @"DaveK1955", thanks for the added info! Could you send me a few screenshots of this, in order for me to have a visual too?

Hi @"ben_galaxy", welcome to our Community! As a first thing, in order for us to further troubleshoot the behavior that you mentioned between the Dropbox app and Word: have you tried rebooting your device? If I were you, I'd definitely access my Dropbox settings in the app itself, and clear the cache from there. An…

Hi @"MattCV", let's jump right into this! Based on what you described, it sounds like you currently have some files and folders that are available online-only on your Mac. Can you clarify if you'd like to change them and make them available offline, or if you can't see the green checks altogether when accessing your…

Hi @"Gustavthapper", I just sent you an email. I'll see you there, cheers!

Hi @"chrishengbee", I just sent you an email, in order for us to have a closer look into this. I'll see you there, cheers!

Amazing news @"Pichaya"! Also, thank you for sharing the steps you followed. If you need anything else, we'll be one post away. Enjoy the rest of your week ahead! 😎

Hi @"denwahwoo", thanks for the added info! Can you let me know which version of our app you use on your end? In order to find this, you can locate your Dropbox icon. It would be on your task bar, next to your WiFi and hover your mouse there. That should give you some numbers. Can you share them with me? Also, did you…

Hi @"chrishengbee", sorry to hear about this! Have you tried to contact our Support team, in regards to this charge issue from your Professional trial? You should be able to do so, since the account is a paid one, and they'd have more account-specific info, in order to let you know more about this. Let me know more!

Hi @"Gustavthapper", can I send you an email, in order for us to have a closer look into this? 

Hi @"brickbybrick", let's jump right into this! Based on your connecting issue that you're facing when using the desktop app, is it possible that something on your computer or network is blocking Dropbox? Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains? If I…

Don't even worry about it, I'm glad you got to the bottom of this @"underlap"! If you need anything else you know where to find us!

Hi @"Sashahelp", let's jump right into this! Based on all the info you've shared with me, it sounds like you joined a Business team with your existing Dropbox account, and now you'd like to change that. In order for that to happen, and for your account to revert back to an individual one, you'd need to ask the Team admin,…

Hi @"Pichaya", welcome to our Community! In order to fix this uninstall issue, and the error message you see on the app, would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes associated with…

Hi @"bedouin", thanks for posting here today! What you described is expected behavior, since you're using a new device to backup that external. Even though it was backed up before from a different device, and since you're now using a different computer, the app will consider this a new backup altogether. I hope this…

Hi @"718Rose1940", let's jump right into this! In regards to the space being used in your Dropbox account, have you actually checked your Backups page to check if you've enabled this feature? Could you check, and let me know what you find? Thanks a bunch!

Hi @"funkyblue", I'd be happy to help! You mentioned that your screenshots are no longer being saved to Dropbox automatically. Can you clarify the version of the app, that you're using on your end? You can find the version by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse…

Just to clarify, do you see this error when you try to create a folder, or when you're previewing it too @"Sasamen81"? Also, is the folder created in the account or not? 

Hi @"CoachMu", you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community. Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app? If I were you, I'd also try to use the browser on my phone, and download from there,…

Hi @"iff99", thanks for taking the time to post here! It seems you're getting a start-up error on your desktop app. Can you kindly follow the steps mentioned here, and let me know how it turned out? Keep me posted! 

Hi @"Jilena", welcome to our Community! You mentioned that you removed Dropbox from your computer. Can you clarify if you uninstalled the app first, and then deleted your Dropbox folder? Provided that the content was synced online, could you check your Dropbox account online, to see what you can find there? Do you see your…

Hi @"Margaret2003", let's jump into this! Based on the info you provided to me, and since you mentioned that your desktop is now blank, it sounds like you might have enabled our Dropbox Backup on your end. If you access your Dropbox account online, can you see your desktop content? If so, feel free to take a look in this…

Hi @"mcnrodriguez", thanks for posting here! This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there!

I just sent you an email @Changyu! I'll see you there, thanks!

Hi @"rs1970", thanks for this, I appreciate it! I was able to locate your ticket number in the system, and passed the comments to the agent working on your case. Have you tried out the steps he provided? 

Hi @"hoganca", I just sent you an email, in order for us to have a closer look into this! Also, @"scottkris", I can see that you opened a couple of tickets, however they were closed due to inactivity since you didn't respond back to the agent in time. I sent you a new email, so please respond back to me, as soon as…