Megan Dropbox Community Moderator

Hi @"dmgonzales", thanks for posting here today! You can edit the info in a folder, without needing to put the password in the shared link again. Once the link has been password-protected, it'll remain that way unless you change it, or unless the link expires. I hope this helps!

Hey @"VeMax", sorry to hear you're having issues with this. Currently, it is not possible to preview password protected documents in the Dropbox app. To preview your file, you will need to open with a third-party app that supports previews of password-protected documents. Here’s how: - Tap the file and select “Open With…”…

Hi @"Margaret2003", could you clarify to me what your end goal here is? Do you wish to disable Backup, enable it, or to be able to save your screenshots? You initially mentioned: "I now have a completely blank desktop. And I no longer have ability to put anything on my desktop." is this still the case on your end? If so,…

Hi @"virkot", thanks for posting here today! In regards to your high CPU usage on your device, have you tried contacting our Support, about this? I'd highly suggest that you open a ticket with them. Feel free to send me back the ticket number reference, if you do end up contacting them. Keep me posted!

Hi @"lesmezei", glad to know that the desktop is now working exactly as it should! Now, onto the laptop: when you say that Task manager shows multiple background processes of Dropbox, could you send me a screenshot, in order for me to have a visual? You also mentioned Dropbox Capture. Capture is a tool for users to create…

Hi @"roxyk" & @"rastro2", happy Monday, wishing you both well! Since you're facing the same issue as many others mentioned throughout this thread, have you also tried the troubleshooting steps mentioned here? I'm asking, in order to know where you stand, and what we need to try next. If you could also clarify the version…

Hi @"albinotoni", interesting finds you have there. Could you possibly send me a couple of screenshots of this (the icons in your Dropbox folder while the app is not running & the app's syncing status), in order for me to have a clear visual too? 

Hi @"DUNK1", welcome to our Community! As you're not receiving the SMS from Dropbox in order to access your account, have you made sure that you have the correct number listed in your Dropbox settings? Also, have you contacted your phone carrier to see if the messages are being blocked for some reason? Keep me updated with…

Hi @"dmathes", let's jump right into this! It sounds like your desktop app is stuck syncing a certain amount of files. Could you clarify the version of the app, that you're using on your end? You can find this by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse over it. You also…

Hi @"Liimpuit CNC", I just sent you an email to your Community-linked email address. I'll see you there!

Hi @"markcq", I just sent you an email. I'll see you there!

Hi @"Liimpuit CNC", I just sent you an email. I'll see you there!

Hi @"AAA007", usually you should be able to see individual file deletions in your deleted files page. However, when there's such a huge amount of files, you can locate them in your events page mainly because it would clutter the deleted files page and it'd be ****** to locate almost 6K of files. As for the move, it sounds…

Thank you for this @"markcq"! Can I send you an email, in order for us to have a closer look into this?

Hi @"Rachel L.", thanks for posting here today! You mentioned that you updated recently, so I am assuming you're using our latest version of the app on your tablet, but could you confirm that for me, please? Also, what is the current OS on the device you're using? Keep me posted!

Hi there, @"DieBaum", how are you today? Have you made sure that both Office 365 and your Dropbox app are up to date, and that you're using their latest versions on your mobile? We need to make sure that the error you're getting when trying to save your file to Dropbox, isn't linked to this. Does that happen with all of…

Hi @"markcq", thanks for posting here today! Can you clarify the version of the desktop app that you're using on the device, that's facing the search issue? You can find your version, by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse over it. If you can send me a couple of…

Hi @"Springproind" & @"rajkamdar", I just sent you both an email! I'll see you there. 

Hi @"helpme5", if you try to unpause the app momentarily, and then try to disable Backup, do you notice any difference? 

Glad to hear that you managed to successfully do this @"silvia24"! Thanks for your guidance, in order for other users to also keep those tips in mind. If you need anything else, let me know!

Hi @"cannadi", I hope you're doing well! Based on the fact that you posted here, I'm guessing that you have some issue with your Online Only files becoming local again, out of the blue, am I right? Could you clarify the version of the app that you're using on your end? You can find this by locating your Dropbox icon on…

Hey @"Liimpuit CNC", sorry to hear about this. I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details. If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service…

Hi @"AAA007", let's jump right into this! You mentioned that you checked your events page for this specific deletion. When you check there for any older updates in regards to this specific folder, can you see when the latest update was? You also mentioned that you moved the . Education folder outside of your Dropbox…

Hi @"JP8307", could I send you an email, in order for us to have a closer look into this? 

Hi @"rs1970", I definitely see where you're coming from, however files won't have to re-sync if you choose to switch to the stable version of the Dropbox desktop application. Regarding your question about iCloud, the other sync icons you see are indeed linked to it. But keep in mind that if you choose two cloud services to…

Hi @"mar_nouruzi", you can always contact our Support, in order to help you cancel your plan, and any charges if that's applicable. 

Hi @"MattCV", it might sound trivial, but have you tried to restart your device at all? Also, if you change the files from online-only, to available offline, are you then able to see the green checkmarks? Feel free to also let me know the Dropbox version that you're using on your end. You can find this by locating your…

Hi @"JB2023", could you share the version of the app with me here? As for the notification behavior you mentioned, would it be okay for me to send you an email, in order for us to have a closer look into this? 

Glad everything is back on track now @"David H.33"! I'll make sure to forward your thoughts to the appropriate areas so we can continue to improve.

Hi @"David H.33", thanks for posting here today! I can see that you're currently having the same issue as the OP, with the menu bar icon and our notification badge. Have you tried all of the troubleshooting steps mentioned throughout this thread? Let me know more!