Megan Dropbox Community Moderator

Hi @"SharonMac", is it possible that you upgraded a different account? Have you tried using our self-serve look-up tool, in order to locate the email behind your recent charge? Also, what does your plan page report right now, because it sounds like you're using a Basic account. 

Hi @"Jeremy N.2", I hope you're doing well! Could you kindly reply back with your ticket number reference, in order for me to locate it on our end? Keep me posted! 

Hi @"Jon58", can you try Ctrl-Shift-N? 

Hi @"DropBozizzle", could you attach some screenshots here of the behavior you mentioned? Thank you!

Hi @"Ritav", welcome to our Dropbox Community! As long as your content meets our Terms of Service, and our Dropbox Acceptable Use Policy; your account, and content should be okay. Feel free to review these, and let me know if you have any questions. Thank you!

Hi @"GaleAbraham", what Jay meant is if you upgraded your OS to a latest update. Also, based on what you mentioned, it sounds like all the files have been updated now, am I right? What is the exact syncing status of the app? 

Hi @"Gr8sons", I hope you're doing well! Now, onto what you mentioned: Starting with the auto-launch of the app. If you access your app's preferences, under your General tab, do you see the option Start Dropbox on system startup as selected? If so, can you try to unselected, then select it once again? As for the context…

Hi @"alexanderwolfnyc", thanks for clarifying, and we might need the screen recording in a while. Let me ask you to try something out first: can you quit the Dropbox app, and then try to open and take any actions (create folder, delete etc) within your Dropbox folder. When you do that, do you notice the same behavior?…

Hi @"sissomi", I just sent you an email, I'll see you there!

Hi @"Tiger20", it might be trivial, but what happens if you try to use the searchbar online, to locate the folder? Do you see any results there? Could you also send me a screenshot of the message you get, when trying to select the folder locally on your device? 

Hi @"lesmezei", I went ahead and removed your link due to security reasons. For the same reason, along some restrictions on our end, we can't open these links. Could you send me a couple of screenshots, and attach them in your next reply? Also, keep in mind that even if you temporarily quit the Dropbox app, you should…

Hi @"GaleAbraham", how did you download your documents? Also, are the files you're talking about inside your Dropbox folder? If so, then it means that the file is in the process of updating, and the changes are being synced. You also mentioned a green checkmark, is this the one you're talking about? If so, and as the Help…

Hi @"Kfederal", could you send me a screenshot of this, if you could? Also @"D M.6" & @"JB2023", I just sent you an email about this, thank you! 

No worries, @"Cleopatra22"! Wishing you an amazing week ahead, take care! 

Hi @"DaveK1955", thanks for the screenshot! Could I send you an email, in order for us to have a closer look into this? 

Hi @"aowens913", I'm here to help! Could I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"cdmoore", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what has already been suggested, and let me know if you have any questions. Thank you!

Hi @"dmathes", thanks so much for the ticket number reference! I was able to locate your communication, and it seems that the case has been passed onto the hands of a Specialist. I have also passed my own comments, just to help you expedite this process; however I do think it's important that you stick to the email…

Awesome news @"rsv869"! If you need anything else, let us know. 😃

Always happy to help @"paulflute". If you need anything else, you know where to find me!

Hi @"dodisnake", I just created a new email for you. Please reply back to me, as soon as possible. Thanks!

Hi @"Dormody", I went ahead, and removed the shared link for security reasons. You mentioned that this happens with many shared links, not only a specific one. What happens if you try an incognito tab on your current browser? Also, do they all fail at exactly 1 minute and 56 seconds? 

Hi @"Cleopatra22", I hope you're doing well! It sounds like your email provider, in this case Yahoo might have something to do with this file altering. Especially since the files all appear as .mp4 inside your Dropbox folder. Have you considered using shared links directly through Dropbox, and sending the files that way?…

Hi @"GaleAbraham", let's jump right into this! Do you mean that now your new documents are only available inside your Dropbox folder, and not in their respective paths outside of the folder, or do you have some concerns in regards to the icons of the files? You mentioned that your new docs are saved in your Desktop, but…

Hi @"jpkelly", you mentioned that the files are displayed when you visit your Events page, right? You can either restore them, and see the full content. Or you can contact Support, in order for them to have a more account-specific look into this. However, I am not sure that they would be able to give you a full list of…

Hi @"Jon58", from the keyboard, a private browsing session can be called up using the combination Ctrl-Shift-P (Windows) or Command-Shift-P (macOS).

Hi @"leelootwo", thanks for posting here today! Provided that your account has enough space to sync new changes, the app would automatically go back to syncing new content. With that being said, could you clarify the app's precise syncing status, and your allocated space right now? Let me know more! 

Hi @"paulflute", is it a shared folder, or a shared link? Provided it's a shared folder, you should be able to view it using your sharing tab. Can you calculate its size using these steps, and let me know more? 

Hi @"cmcintoshphoto", could you send me a couple of screenshots of the exact syncing status of the app at the moment, along with its version, please? 

I see. Thanks for the update here! I would actually suggest you open a ticket with our support team about this, so they can assist you in more depth. You can contact them from this page.