Megan Dropbox Community Moderator

Hi @"Kali4672", welcome to our Community! You mentioned that you try to attach files from your Dropbox account. Can you clarify the steps you're following, and where do you try to attach these files? Feel free to let me know the version of the OS that you use on your end, along with the version of the Dropbox app that you…

Hi @"the1", happy Thursday! You mentioned that you updated your Dropbox app, do you use the new macOS update on your device? If so, have you taken a look at this Help Center article, in order to allow access to your Dropbox files? I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your…

Hi @"magleahy", thanks for clarifying! If you have view only permissions, that would explain why you can't add new content to said folder. Can you ask for the owner, to change your permissions to can edit, and then try again? However, there's a second obstacle here, which is the viewing part. Even with view only…

Hi @"nitinkhanna", thanks for posting here! Could I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"steve G", I see. Do you see any syncing icons when you access your Backup folder, inside Dropbox? If I were you, I'd wait until the app is up to date, and then delete any content you don't need. 

Hi @"TheOldman", welcome to our Community! You mentioned that the files with the solid cloud can't be opened. Do you get any specific errors when you try to open them? Feel free to have a look at this helpful Help Center article, in regards to the new syncing icons for macOS. Also, could you clarify the app's precise…

Hi @"EagleG", can I send you an email, in order for us to have a closer look into this? 

Hi @"Dormody", I just sent you an email. I'll see you there. Cheers!

Hi @"fedeboraxx", let's jump right into this! Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage? Was your Dropbox app updated to the new macOS prior to this incident? Also, what is the app's syncing status as we speak? Also, @"alan_H", you…

Hi @"ben_galaxy" & @"J_nelly_5"! Could you send me a few screenshots with the message you receive from Dropbox, when you try to open your files? 

Hey @"J_nelly_5", sorry to see you're having this issue. Can you let me know which iOS version you're running and which Dropbox version too? Please feel free to also access your Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could. Let me know…

Hi @"courtj043", I just sent you an email, to your Community-linked email address. Keep in mind that it's not the same email address you posted. Also, please don't post your email address on a public forum, for your own safety. Respond back to me, and we'll take it from there!

Hi @"Gr8sons", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? 

Hi @"courtj043", welcome to our Community! Since you don't have access to the account, we can help you cancel the charge linked to it, provided that you have all the necessary billing info. Can I send you an email, in order for us to investigate further? Keep me posted!

Hi @"Dormody", can I send you an email, in order for us to have a closer look into this? 

Hi @"Mika2", I just sent you an email. I'll see you there!

Hi @"rastro2", could you try to do a quick re-install of the app, using this link? Once you do that, can you also clarify the app's exact syncing status at the moment? Thanks a bunch! 

Hi @"Zarnalist", it sounds like this could be the issue here, since the video came from a camcorder and it was later converted to an .mp4. How did you convert it on your end? Also, which platform do you use when trying to preview the file on our end? 

Hi @"dmarie26", I hope you're doing well! In regards to your notification when using your Windows device, can you check which version of the Dropbox application you're using, and what's the sync status at the moment? You can hover over the Dropbox icon in your task bar, to see this info. Let me know and we'll go from there.

Hi @"Mika2", please don't share your account password with anyone. Did you also check the link I sent you here? If so, can I then send you an email, in order for us to have a closer look into this?

Hi @"ben_galaxy", could you let me know the OS of your iPad, along with the Dropbox version that you have installed there? 

Hi @"5R", could you send me a screenshot demonstrating what you mentioned? I'd like to have a visual of how your Security page looks too. Just make sure none of your personal info is visible there. 

Hi @"Mika2" before I go ahead and open a ticket on my end for you, I'd like for us to try something. Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page? Also could you try to access and delete any folders within the following link:…

Hi @"neamtuumarius", can I send you an email, in order for us to have a closer look into this? 

Hey there, @"scott117", thanks for posting today! Let's check why Dropbox Badge might not be there for your Word documents. Can you clarify the app's syncing status, along with the version that you're using? You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse…

Hi @"Zarnalist", welcome to our Community! Can you let me know which -if any- troubleshooting steps you've tried on your end? Did you try what was mentioned throughout this thread? Keep me posted, and we'll take it from there!

Hi @"neamtuumarius", have you tried using our self-serve look-up tool in order to possibly locate the Dropbox account behind this charge? 

Hi @"refluentsquid", thanks for bringing this to our attention. Keep in mind that deleted files don't take up space on your account, so removing them wouldn't have made any difference to the quota. Is it possible you have a backup enabled and visible on this page on your account? Let me know more, and we'll take it from…

Hi there @"rotello" & @"TheViking", I just sent you both an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there! 

Hi @"Jeremy N.2", thank you for this! I was able to successfully locate your ticket, and I can see that it's now in the hands of our Advanced agents. Have you tried the latest steps they provided? I'd also suggest that you respond back to them with any concerns you might have, in order for them to be able to guide you, and…