Megan Dropbox Community Moderator

Hi @"Sarakatrine", have you tried accessing your account online, and checking both your home page, and your sharing tab? You should be able to see all of your content there, even if your account is full. Let me know what you find! 

Hi @trover222, it's actually expected that your Backups and the files you have there would only be available to the link @"Walter" provided. If you need to access them, you can find them there. I hope this clarifies! 

Awesome @"idalindum"! It's ideal to keep the app open, and patience here is key. Since the number of files is decreasing that's absolutely positive. Give it some time, and let me know if you need anything else. 

Hi @"NHT", I just sent you an email, I'll see you there!

Hi @"Sarakatrine", let's jump right into this! Could you check this page to see if you've enabled the Dropbox Backup feature on your account? Also, what does your plan page report? Let me know more!

Hi @"nicklato12" & @"Tiffany08", thank you both for reporting this! Could you send me a screenshot of the email you received, and also confirm the email address it came from? Is it coming from an official Dropbox domain? Just make sure none of your personal info is visible in the screenshot, such as email address. Keep me…

Hello all, I hope you're having a great Monday so far. Can you confirm if Dropbox is accessible when you visit your account through your web browser? Also, @"Redalong", could you kindly provide me with your ticket number, in order for me to locate it on our system?

Hej @"Putte1957", tak fordi du skrev her i dag! Bare for at sikre dig, at vi er på samme side, ønsker du at ændre den e-mailadresse, der er knyttet til din Dropbox-konto. Har du i øjeblikket adgang til Dropbox-kontoen? Måske har du nogle tilknyttede enheder, som stadig ville være forbundet til selve kontoen? Kender du også…

Hi @"David Sparks", welcome to our Community! You mentioned that you use your account in an S Mode environment on your end. When you say you can't look at your files, could you elaborate a little? Do you see any errors when you try to open, or preview your content? You also mentioned that your files show as locked, could…

Hi @"jazzmeg1", happy Monday, I hope you're doing well! The cache folder is used as a staging area to sync files to and from your account. Dropbox keeps a cache of files hidden in your Dropbox for efficiency and for emergency purposes. Now, as for the desktop icon on your desktop app, I'm guessing it could be a program…

Hi @"NHT", welcome to our Community! Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there! 

Hi @"idalindum", let's jump into this! In regards to the number of files that are backing up from your iPad, to Dropbox: do you see the number of files decreasing as time goes by? If it's the initial backup, it could take some extra time, especially if you have plenty of images, and videos. Do you use Dropbox in the…

Hi @"Joycegtx1951", thanks for the update! Have you tried uninstalling, then re-installing the app from scratch? 

Hi @"DaveK1955", thank you for reaching back to us, I hope you enjoyed your weekend! I just sent you an email, I'll see you there!

Hi @"Myrna1", thank you for reaching back to us, I hope you enjoyed your weekend! Is it possible that your app is connected to a different Dropbox account, than the one you used when editing the content? You can check the app's preferences, then under Account, in order to see the email address linked to it. If I were you,…

Hi @"mg95", I just sent you an email, I'll see you there!

Hi @"andrew222651", thanks for letting us know about this! Feel free to check @"Graham"'s response above. Our engineers are aware and looking closely into this. We'll make sure to update the thread, once we have more info on this. Thank you for your patience! 

Hi @"palominov55" & @"Freerk12", thanks for sharing your thoughts with us here! Now let's get to business: @"palominov55", do you happen to have a ticket number reference, from your communication with our Support team? Also, @"Freerk12" you mentioned that some of your files aren't syncing at all. Does this happen with…

Hi @"RebeccaLee", thank you for reaching back to us, I hope you enjoyed your weekend! Can you try to perform an advanced reinstall using the steps mentioned here? 

Hey everyone, I hope you're doing well! Could you try out the steps that Walter provided here, and respond back to us with the tickets you'll create, in order for us to locate them on our end? Thanks a bunch! Waiting for your responses. 

Hi @"Patrais" & @"Zekeriya", I hope you're doing well! Just to note, I’ve merged your post to this thread as it is relevant to the topic and I wanted to keep a similar point of contact for this. Could you please try the troubleshooting steps mentioned throughout this thread, and keep me updated as to what happens next? Let…

Hi @"c4l1n", happy Monday, I hope you're doing well! Could you share some additional info, in regards to the process you follow on your end, and if you see any specific errors, when you try to overwrite your files? Do you face the exact same issue, as the OP mentioned? Have you followed any troubleshooting steps on your…

Happy Monday @"rastro2" & @"Arroyodorado", I just sent you both an email, I'll see you there! 

Hi @"OceanElf", happy Monday! When you initially posted here, in the Community, was the app stuck syncing this exact number of files? Could you locate your little Dropbox icon, on your menu bar, next to your WiFi, and click on it? Once you do, feel free to send me a screenshot of the exact syncing status of the app, and if…

Hi @"IronOre", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"treborrobert", what happens if you try to do a quick re-install of the app, using this link?

Hi @"Mika2", in this case, can I send you an email, so we can have a closer look into this? 

Hi @"Lighting Dogo", I just sent you an email, I'll see you there!

Hi @"taoctiger", let's jump right into this! in order to get your Documents, Desktop and Downloads folder back to their original paths, you'd need to disable Backup first. You can do this, using these steps. Have you tried that? Keep me posted!

Hi @"Peter H.87", if you uninstall the app, then re-install it that wouldn't sync your content from scratch. It'll just re-instate the state of your app. Any changes in your files would simply re-index. Give it a go, and let me know of the results, thanks!