Megan Dropbox Community Moderator

Hi @"david0001", amazing ****** providing all the info, thanks for that! So, just to clarify, the files you showed me in the screenshot are all recent files that you see coming from the Dropbox folder, right? I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi and if you hover…

Hm, interesting @"TexAK"! Do you think you can attach a couple of screenshots of what you see when you access your Backup preferences on your device, and some of what you see when you visit your Backup page online? Provided that Backup has been disabled, you should be able to move your Desktop content back to their…

Hi @"taoctiger", thanks for this! I was able to locate your ticket number, and an agent will be with you shortly. Thank you for your patience!

Hi @"David Sparks", do you get any errors when you try to open it? Also, did you have any luck with the app's syncing status, and version? If you have any problems locating these, let me know. 

Hi @"villavancola", I hope you're doing well! At the moment, it's not possible to scan a document as a .jpg file. Your comments on our scanner have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you…

Hi @"TexAK", let's jump right into this! First of all, it sounds like you enabled our Backup feature. The first thing we need to clarify, is whether Backup is still enabled on your end. Can you try to access your Backup page online, and let me know what you see there? Also, when you visit your account online, are you able…

Hi @"david0001", welcome to our Community! Let's jump right into the first issue here: could you try to attach a screenshot, or what you see on your end, when you try to access your Recents in Finder? Does this happen with Excel files that exist only inside your Dropbox folder, or not? As for the changes you mentioned,…

Hi @"David Sparks", when you say your Dropbox was called "Reliant" do you mean the account name, or a specific folder? It sounds like you might have downloaded our stable version of the app, is this correct? If so, can you clarify the app's precise syncing status, and how the content looks inside your Dropbox folder? Feel…

Hi @"Debkny", could you send me a screenshot of the Backup's status, when you visit your Backup page online? Also, can you clarify the app's syncing status as we speak? 

Awesome @"JohnKMcHenry"! Thank you, I located your ticket, and also passed my comments there. If you need anything else, don't hesitate to let us know!

Hi @"Wannachupbrew", I just sent you an email. Reply back to me, and we'll take it from there!

Hi @"taoctiger", feel free to share your ticket number reference with me, so I can locate it on our system. 

Hi @"sesky", I'd be happy to look into this for you! Can I send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Peter H.87", thanks for letting us know more about your findings! If you need anything else, I'll be one post away, cheers!

Hi @"Wannachupbrew", welcome to our Community! Now, based on the info you provided, it seems you're using our Beta version. This could be the culprit of your Backup issue. As a first step, I would suggest that you downgrade from the beta version. You can go into your account settings on the Dropbox website and turn Early…

Hi @"bpimentel", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve how Dropbox affects your everyday lifestyle. If you need anything else, let me know!

Hi @"AskLuigi", I hope you're having an amazing day so far! I went ahead, and merged your idea into a similar one we have, just to make sure we keep everything neat and under the same thread. Feel free to upvote the idea too. I hope this helps!

Hi @"David Sparks", let's check a few things here! Can you try to open the Dropbox app interface, instead of navigating to this folder via file explorer and try opening the file from there? If you open the S mode app, can you try to make the file available offline? 

Hi @"Joycegtx1951", how are you today? Could you kindly clarify the syncing status, and version of the app that you use on your end? You can find that by locating your Dropbox icon on your task bar, next to your WiFi and hovering your mouse over it. Also, if you check the folders online, do they all mention "only you" as…

Hi @"c4l1n", can I also send you an email, in order for us to have a closer look into what you mentioned? Also, @"aisb", I am sorry to hear about that, I understand that what you experience isn't ideal. Do you still face the same behavior on your end? 

Hi @"Tiger20", I just sent you an email, I'll see you there! Cheers!

Hi @"aristeidist", I just sent you an email, I'll see you there!

Hi @"exxtra10", thanks for providing all the necessary info here! Can I send you an email, in order for us to have a closer look into this? Let me know more!

Hi @"Eric Conijn", thanks for posting here! Keep in mind, that the way you choose files to sync on one device, won't reflect on others. You can have different files as online-only, or available offline on each one of your devices. Now, as for files downloading locally, even when you choose for them to be online-only, have…

Hi @"Sarakatrine", it is possible that you copied the content, instead of moving it. Once you're ready, you can select the content you need to delete, either online, or using the app and delete them. 

Hi @"aristeidist", can I send you an email, in order for us to have a closer look into this?

Hi @"SubbaV", fefore disabling computer backup, please note the following: To turn off computer backup: 1. Click the Dropbox icon in your system tray. 2. Click your profile picture or initials. 3. Click Preferences. 4. Click the Backups tab. 5. Click Manage backup. 6. Click Disable backup. 7. Choose Keep content in folders…

Hi @"Tiger20", can I send you an email, in order for us to have a closer look into this? 

Hi @"David Sparks", thank you for your screenshots! It's important to note that the icons next to your files, as shown on the third screenshot; aren't Dropbox related. As for your content, that you can't preview, what happens when you access your Dropbox account online? Are you able to locate, and preview what can be…

Hi @"Redalong", thank you for letting me know more! I was able to check the history of your ticket, and it seems that you have installed on the device a third-party app, that could be preventing how Dropbox works, and connects. Upon further investigation, and based on your latest response, since your IT department isn't…