Megan Dropbox Community Moderator

Hi @"Joycegtx1951", I just sent you an email, I'll see you there!

Hi @"mind_over_machine", thanks for posting here! Keep in mind, that once the file is copied into Dropbox then the only thing left from there is to sync the file. It shouldn't be a problem really. In some cases, it might just be best to pause or close the app and just allow for the content to sync and backup. Since doing…

Hi @"Enc", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"mike226", you being in a locked state Team wouldn't be related to your sign in issue you're facing, since you would still be able to access the account. Are you the admin on your Dropbox account? In any case, can I send you an email, in order for us to have a closer look into this?

Hi @"andry88", can you ensure that the app is indeed signed out of the device, and uninstalled? If that's the case, can I then send you an email, in order for us to have a closer look into this? 

Hi @"KOMA" & @"miiike", could you send me a screenshot of the error message you get, when you try to copy content using our website? Also, do you copy files into the same location or a different folder altogether? 

Sounds like everything is back on track now, right @"immo" ? 

Hi @"Rafal Be", just to make sure we're on the same page, have you also tried an advanced re-install, using the steps I provided above? 

Hi @"daveginorge", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"altarthedeer", thanks for posting here today! Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer? If it does, you may need to perform a clean, advanced reinstall. In any case, please keep me posted!

Hi @"JonathanWick", welcome to our Community! Does this behavior regarding our Support access, happen on a specific browser, or all of them? Feel free to also try an incognito tab on your current browser, and let me know. If you're still facing issues with that, let me know and I'll open a ticket on my end for you! Keep me…

Hi @"mike226", let's jump right into this! You mentioned that Dropbox locked the account, can you clarify the precise error -if any- you get when you try to access your account? Have you tried to add the no-reply@dropbox.com email address, to your email contacts, just to see if you'll then receive the email? Keep me posted!

Hi @"sue1201", I just sent you an email, in order for us to have a closer look into this! Thank you so much for your ticket @"Frankee787", I was able to locate it on my system. Be sure to wait for the agent's response for the next steps. If you need anything else, let me know!

Hi @"gafap", thanks for posting here today! Have you checked some of the troubleshooting steps that we offered throughout this thread? Could you please clarify how you save the file in Dropbox when you are finished editing, and the version of the app that you're using? Keep me posted!

Hey all, thanks for posting here! You can always use our website, no matter what. We regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements, and these are not always compatible with older systems. Apple stopped providing security updates to macOS…

Hi @"immo", were you able to drag and drop any folders to the desired path? What do you see on your end, could you send me a couple of screenshots? 

Hi @"Anton Haikov", it might sound trivial, but have you tried signing out and then back into the app?

Hi @"sofiaesss", sorry to hear about this! I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would help you see the files in the account? If I were you, I'd try to contact the email service provider and see if they can…

Hi @"Spike Mullin", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order to reach out? Let me know!

Hi @"LoraL", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order to reach out? Let me know!

Hi @"JavierAutos", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order for me to reach out? Let me know!

Hi @"Mike673260", thank you for your patience! It'll be of great help if you let us send you an email, in order for us to have a closer look into this? Do I have your okay, in order for me to reach out? Let me know!

Hi @"JanS", how are you today? Can you send us a screenshot, in order for us to have a visual of this too? And @"JeeBee", don't even mention it, I am glad I could help. If you need anything else, I'll be one post away. 😊

Hi @"david0001", since the same behavior is apparent when you close Dropbox, that indicates that the app isn't the problem. Also, the same thing happens with Excel content outside of your Dropbox folder, therefore I think it might be a good idea to contact Apple, and ask them about this. As for the changes syncing between…

Hi @"rebnj", I hope you're doing well, and I apologize for any confusion this may have caused. As of June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older. Please note that your data in Dropbox is safe, but you will not be able to access it through the Dropbox desktop…

Hi @"Joycegtx1951", at this point, can I send you an email in order for us to have a closer look into this?

Hi @"immo", I appreciate all the information that you have provided my way. When you access your Backup page online, do you see the feature being disabled? If so, can you also try out these steps? 

Hi @"JeeBee", let's jump into this! So, you mentioned that you came across some syncing issues, on your new MacBook air. Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either? It's rather odd that you don't see…

Hi @"OceanElf", sorry to hear about this! You mentioned that you've been in touch with our specialized, and support team. Could you send me any ticket number references that you have, in order for me to locate them on our end? Keep me posted! 

Hi @"Anton Haikov", interesting. What do you see when you click "How to fix" after the error you get? Also, is this particular folder located inside your Dropbox account? Is your Dropbox folder also located on your E: drive?