Megan Dropbox Community Moderator

Hi @"t0ny", thanks for posting here! Keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync is…

Hi @"THX1965", keep in mind that based on the log info you sent my way, it seems you're still using the Beta version, for the new macOS. I'm happy that everything is syncing as expected now! As for the syncing icons, that behavior would be expected due to the new update. You can see more about the new icons, in this Help…

Hi @"minpi", I hope you're having a good week so far! Could I reach out internally, in order for us to have a closer look into this? 

Hi @"AZ13", I just sent your ticket to our Specialized agents, could you try to respond back to them, with any further questions? 

Hi @"AKAbeats", thanks for posting here today! If you're referring to Dropbox tags, then this feature is only available online. You can always use tags on your files through Finder, but these won't be reflected online. I hope this helps! 

Hi @"sid3", I hope you're doing well! Can you try to delete any folders within the following link, in order to free up space: https://www.dropbox.com/backups/PC and let me know if this works out for you? Keep me posted!

I am glad this resolved things for you @"DLoudermilk"! If you need anything else, you know where to find us! 😎

Hi @"ivboro", welcome to our Community! Have you tried using a different browser, in order to change your Professional plan, to Plus? If so, did you get the same error message? Looking forward to your reply!

Hi @"paulhenman", thank you for reaching back to me, I hope you enjoyed your weekend! If you choose to update and use the app on the latest version for macOS, do you get any errors or are you able to successfully update the app? Also, based on your initial response, I thought you had already tried to update, isn't this the…

Hi @"Zongxiao", let's jump right into this! Since you mentioned that you chose our Dropbox Professional trial, is it possible that the charge is coming from a different Dropbox account? If you use our self-serve look-up tool, are you able to identify that the charge is coming from the Dropbox account that you started the…

Hi @"athenabeta ", thanks for your speedy reply! I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it. That should give you the app's version. Can you check, and let me know? Also, it might sound trivial, but have you tried re-starting your device at all? 

Happy Monday @"DC02"! Absolutely. If you choose to update your OS, you can continue using our app on a higher macOS environment. Let me know if you need anything else!

Hi @"ClintGoss", I hope you're doing well! Since you have the same issue as the rest of the users in this thread, have you tried any of the troubleshooting steps mentioned? Just asking, in order for us to be on the same page here. Also, could you clarify the version of the Dropbox app that you're using on your end? Keep me…

Hi @"suirauqa", thanks for posting here! Now, let's jump into this, one issue at a time. In regards to the website access, I know it might sound trivial, but have you tried accessing our website, using an incognito tab on any of your browsers? Are all of your browsers up to date with the most recent updates? As for the…

Hi @"Uknife", thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again? Keep me posted, and we'll take it from there!

Hi @"da_haigh", I hope you're doing well! In regards to the previewing message you receive when you try to preview the link, and the file itself, have you tried accessing your account, and previewing the file through a different browser? I'd also suggest an incognito tab on your current browser. Let me know of the results! 

Hi @"athenabeta ", thanks for posting here, let's have a look! In regards to your context menu not working, can you clarify the app's current syncing status, please? Also, have you tried quitting the app, and then signing in again? Keep me posted, and we'll take it from there! 

Hi @"biancabriglio", let's jump right into this! Is the folder you're referring to -the one saved to your desktop- your Dropbox folder? In any case, if the app is uninstalled you should be okay to delete the folder, without affecting your account online. Provided of course, that you don't need any of the files that exist…

Hi @"Rval", I just sent you an email, I'll see you there!

Hi @"paulhenman", what you mentioned could be related to Backup. Can you try to skip Backing up for now, and just try to install the app and see how this one goes? 

Hi @"PinkOrchid", let's jump right into this! To start off, yes you can have a monthly subscription with Dropbox, it doesn't need to be annual. Keep in mind that you can cancel your plan at any time, and the account will then downgrade on its renewal date, without further charges. If you have any questions, let me know!

Hi @"Pippo123", thanks for bringing this to our attention. Is it possible you have a Backup enabled and visible on this page on your account? Maybe this is what's making your storage run low. Also, do you have any shared content, that could be taking up your account's space? Keep me posted, and we'll take it from there!

Hi @"AZ13", I just checked and it seems that you have responded back to my email. I'm just going to respond back to you, thank you for your patience! 

Hi @"Rval", happy Friday! Can I reach out to you via email, since we're going to need some account-specific info in order to look into this for you? Keep me posted!

Hi @"Pip5", we cannot indicate whether this would work fully as expected as this is third party software and may have unexpected configurations. We do have some general recommendations that may help. For Dropbox to work correctly, it needs to be installed in an Operating System (OS) that is not part of a Shared Session. If…

Hi @"Rafal Be", can I just send you an email, in order for us to have a closer look into this? 

Hi @"daveginorge", I just sent you an email, I'll see you there!

Hi @"JonathanWick", I just sent you an email, and I'll be happy to see you there!

Hello all, thanks for sticking along and for reaching out in regards to the Dropbox Invoices Alpha product. At this time, we are performing maintenance and the functionality is currently unavailable. Alpha and beta products are subjected to different terms than other Dropbox products, which you can find more details about…

Hi @"fssbob", I just sent you an email, feel free to respond back to me, and we'll take it from there!