Megan Dropbox Community Moderator

Hey there, @"Si5", how are you today? Could you clarify which one of our platforms you use when this happens? I am assuming you're referring to your mobile, am I right on this? Provided this is the case, could also clarify the version of the app you use on your mobile, your OS and also send me a screenshot of the error…

Hi @"getho", sorry to hear about that! If you check your Sharing page for this particular folder, can you locate it there? If you're unable to, then I'd suggest contacting another member (or another one) of the folder in question and have them re-invite you, so you can get access to them. You mentioned you've contacted our…

Hi @"AG84", welcome to our Community! These are the exact steps your admin would need to follow, in order for your account to revert back to an individual one, instead of being deleted. If you have any questions, let me know!

Hi @"toemaytoe", instead of removing the app entirely from your ****** drive, have you tried quitting, then signing back in? If not, give it a go, and let me know of any updates. 

Gotcha, @"Relaxalot". Can I then send you an email, in order for us to have a closer look into this? 

Hi @"Alan T.17", I see where you're coming from with this. Okay, here's an action plan: I'd suggest that you check the steps in this Help Center article, in order to see if someone made you a trusted contact. If this is the case, then you can reach out to said user, in order to ask them to remove you using the steps here,…

Hi @"Ech0M4n", I am happy to hear that using Camera uploads on your mobile works for you. If you wish, we can always troubleshoot the desktop's camera uploads further, by disabling and re-enabling the feature on the app's preferences, under Backup. If this doesn't work either, and you wish for us to look into this further,…

Awesome news @"THX1965"! I'm glad everything is back on track. If another third-party app uses and interacts with your content like BetterZip, then that would justify things. If you need anything else, give me a shout!

Hi @"sid3", I just sent you an email, I'll see you there! Thank you for the screenshots @"Alan T.17"! I can see you've enabled our Vault feature, is it possible that the content taking up space in your account is linked to that? You can use these steps, in order to calculate the size of the content there. 

Hi @"mhaugh69", thanks for posting her today! You mentioned that you need to connect to an older account, but you don't receive the security email. Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old…

Hey there, @"Alan T.17", I'd be happy to look into this for you! Can you send me a picture of your Home page please? Also, could you check your account's plan page, and let me know what it reports there? Is it possible that you have any shared content, taking up space in your account? Let me know more! 

Hi @"THX1965", can you also try out these steps? If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

One more question @"Ech0M4n". Are you able to sync the content, and upload them to your account using camera uploads on your mobile, or do they also fail to upload there? 

Hi @"marloweloy", is your device's OS, Excel app and the version of Dropbox you use there, up to date?

Hi @"EmmaRoseR", have you tried accessing this link using an incognito tab on your current browser? You might need to be signed out of the account entirely, to be able to see that. 

 Hi @"Ech0M4n",thanks for the info! it seems you're using a Beta version (171.3.6157) of our desktop app, which could be the culprit there. Can you make sure that Early releases are set to off, in your account settings, and then try re-installing our latest stable?

Hi @"THX1965", thanks for the info, it seems you're still using a Beta version (171.3.6157). If you've made sure that Early releases are set to off, in your account settings, can you try re-installing our latest stable? Also, just to make sure we're on the same page here, it seems that the only issue you're experiencing on…

Hi @"Lean5S", welcome to our Community! Could you give me some additional details, in regards to this? Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you? If yes, I’d like you to check your spam folder, and let me know if the email is located there. Let me know more,…

Hi @"KB-39", welcome to our Community! I'm not entirely sure if you can sync a file directly from WeTransfer to Dropbox, without downloading it first on your ****** drive, however from our end, I doubt it. I think that you should reach out to WeTransfer about this, but based on the research I did on my end, it doesn't seem…

Hi @"marloweloy", thanks for posting here today! When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly? If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the…

Hi @"MikVest", I just sent you an email, I'll see you there!

Hi @"sid3", can I send you an email, in order for us to have a closer look into this? 

Hi @"Ech0M4n", I would like for you to locate your Dropbox icon on your task bar, next to your WiFi and hover your mouse over it. That should give you the version and syncing status of the app. Can you let me know? Also, if you have a moment, feel free to check this Help Center article too. 

Hi @"Relaxalot", let's try one more thing. Could you try re-installing the app, but during the installation process, you should be seeing the advanced settings. If you access them, you should have the ability to choose which folders you'd like to sync locally. I'd like for you to choose no folders, and see if the app will…

Hi @"minpi", I just sent you an email, I'll see you there!

Awesome @"Zongxiao"! If you need anything else, you know where to find us. 😎

Awesome ****** on reaching out to our Support about this @"KOMA"! I was able to locate your ticket, hang tight in there, and the agent working on your case will update you as soon as we have any new updates. 

Hi @"WonderingAboutThat", I hope you're doing well on your end! I was able to locate the ticket that my colleague opened for you, and it seems it has been closed by the system due to inactivity. I'd suggest that you reply back to your ticket, in order to let the agent know that you checked with Apple about this. That…

Hi @"MikeHenderson", okay, let's try one more thing: can you right click on those specific files, and check if the context menu shows "make available offline" or "make online-only"? Any screenshots are more than welcome!

Hi @"RWMOREY", happy Tuesday! What you can try on your end, is check the file type filter online, and search for your file types using the "other" option you see there. That way, you can narrow down your search. Of course, you can use the other filters too, in case they help. In any case, I'll forward your feedback to the…