Megan Dropbox Community Moderator

안녕하세요 @"dhyl", 저희 커뮤니티에 오신 것을 환영합니다! 문제를 올바르게 이해했다면 앱이 중단되어 기기에서 웹으로 또는 그 반대로 콘텐츠를 동기화할 수 없는 것 같습니다. 맞습니까? 그렇지 않다면, 저에게 더 많은 것을 알려주시고 저를 수정해 주시기 바랍니다. 첫 번째 단계로 버전과 함께 앱의 현재 동기화 상태를 명확히 할 수 있습니까? 또한, 언제까지 그렇게 되었습니까? 더 알려주시면 바로 처리해드리겠습니다! 추신: 위에 내 메시지의 자동 번역을 포함시켰습니다. 실수가 있을 수 있습니다. -- Hi @"dhyl", welcome to our Community!…

Hi @"Bb96", in this case, can I send you an email, in order for us to have a closer look into this? 

Hi @"Imsotiried", I hope you're doing well! I can see that you have successfully responded back to Nancy's email. She'll get back to you, as soon as possible. Thanks! 

Hi @"IH81", sorry to hear about this! As a first step, I'd suggest that you have a closer look into this thread, which can give you an insight as to what might have happened, and caused these deletions. With that being said, can you clarify the type of plan you're currently using? I'm not sure these files can be recovered,…

Hi @"Willem3", I'd like a couple of screenshots, if possible. Can you send me one of the error messages you get, when you try to edit your content, and another one of the warning you get when you open your Dropbox app, please? Also, you mentioned that you downloaded "Dropbox: Documenten in Drive", can you send me a…

Hi @"draxsynsmommy", I hope you're doing well! Without access to the email address, I am afraid that there's not much you can do. It wouldn't be possible to read this code, therefore access the account. Is it not feasible to recreate the email address and attempt to login again? Let me know more!

Hi @"kn03del", have you tried any of the troubleshooting steps mentioned throughout this thread, such as clearing your app's cache, or uninstalling, then re-installing the app? Just asking, to make sure we're on the same page here. If you could attach some screenshots of the error you get on your end when you work on the…

Hi @"William F.7", thanks for posting here today! You mentioned that you've tried using different browsers. Do you notice the same behavior on all of them? Also, do you notice this when you try to upload specific content, or with all of them? Let me know more! 

Hi @"TurquoiseWoman", as a first step, can you check your Backup page online, and let me know if you have any backups enabled? If you could attach a screenshot of what you see on your end, that'd be most wonderful. You can do this by clicking the camera like icon and attaching your screenshot here. 

Awesome news @"Dech"! If you need anything else, we'll be one post away! 

Hi @"adelaide2023", let's jump right into this! Based on the info you gave me, and since you didn't open the file, it seems you followed the right path there about deleting the file. However, I can't tell you with certainty that this file wouldn't affect your mobile, since I'm not 100% sure if this file was a virus, and…

Hi @"umi1", I just sent you an email, I'll see you there! Cheers!

Hi @"babakvakili", exactly! Nothing will happen to your files, you just won't be able to add new edits, or content to the account. 

Hi @"AcidGreg", I just sent you an email, I'll see you there! 

Hi @"Juliev22", I just sent you an email, I'll see you there! Cheers! 

Hi @"Mostyn", I just sent you an email, I'll see you there!

Awesome news @"Shelly22"! Happy to see that everything is now resolved. Have a wonderful week ahead! 😎

Hi @"LorraineP", how are you today? Yes, they should be able to download the content either locally, or add it in their Dropbox account. If you have any questions, let me know!

Hi @"umi1", can I send you an email, in order for us to have a closer look into this? 

Hey @"Zeishan", no worries, I am here to help! Can I send you an email, in order for us to have a closer look into this, please? 

Hi @"Imsotiried", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"chiamami", I'm here to help! If you wish, I can send you an email, in order for us to have a closer look into this charge, and see how we can help on our end. Would that be okay? Keep me posted! 

Hi @"Sandy_D", let's jump right into this! Just to make sure that the software is working correctly, can you let me know the exact version of the Dropbox desktop app installed on your computer as shown in your menu bar? When you say that your Mac crashes, can you let me know more as to what happens? Is Dropbox working…

Hey there, @"Basinski", I'd be happy to help on my end! Where are you getting the notifications informing you that you're out of space? Is it via email, or through a notification? If you could attach a screenshot, that'd be amazing. Keep me posted!

Hi @"anajand", sorry to hear you're having trouble with this! In order for us to be able to identify if this is a browser specific issue, we would need to check if the same behavior is present on another browser. If you could give it a go, just to exclude that as a possibility, that'd be great. You can also try to upload…

Hi @"Nh91", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hey @"Bb96", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser and let me know if this persists? If it does, I'd appreciate a screenshot of the exact error you've been getting. Thanks!

Hi @"amschulman", let's see what we can find together on this! If you locate your Dropbox folder, do you get the same error? If so, can you attach a screenshot of the error, please? Have you tried choose Home from the Finder's Go menu, control-click the Desktop item, choose Get Info, and give yourself access? Let me know…

Hey there, @"InftyLght", how are you today? I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error? Thanks a bunch! 

Hey @"AlanLeung", welcome to our Community! Can you walk me through the steps that you follow, when you try to share your content to wechat? Which platform do you use? Have you tried downloading the content from Dropbox, and then uploading it to wechat? Keep me posted!