Megan Dropbox Community Moderator

Hi @"nicolelenadipaolo", welcome to our Community! Since this thread a bit lengthy, could you clarify the exact steps you tried, that didn't work out for you? Also, any additional info as to the issue you're experiencing, the OS on the device you're using, and Dropbox version are most definitely welcome. We need all the…

Hi @"jprenno", thanks for posting here! In regards to your storage space, have you checked your sharing tab for any shared content, that could potentially be taking up extra space in the account? Also, please feel free to access your home page, calculate the folders and files using these steps, and send me a few…

Hi @"please oFF", let's get to it! If I understand your need correctly, you wish to uninstall the Dropbox app from your device, am I right on this one? If not, feel free to correct me. Here are the steps on how you can uninstall the app on your end. Let me know if you have any questions! 

Hi @"Andyjenk2 ", just checking to see if you tried a different browser on your end. You should be able to click the camera-like icon when responding back to us, and attach your screenshot that way. 

Hey @"voopster", thanks for posting on our Community! Can you check your spam folder, to see if the email went there? If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again. Let me know how it goes.

Hi @"NacNac", I believe that what you mentioned might do the trick, but let's see. Could you temporarily try to disable Google Password, and check how Dropbox Passwords will behave on Chrome after this? 

Hi @"Rachel L.", thank you for the late reply! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. In the meantime, you can pull in order to refresh, and that should update the view…

Hi @"demonboy", I hope you're doing well! At the moment, I'm afraid it's not possible to be able to view and edit at once, all the members you've shared content with. You'd need to do this for each folder individually, for security reasons. I'll forward your feedback to the appropriate areas so we can continue to improve.…

Hey there, @"Rui Bandeira", let's jump right into this! As a first step, can you check your plan page, and let me know what it reports there? Did you also remove any shared folders, that could potentially be taking up space on your account? Or perhaps you have backup enabled. Can you check all three, and let me know what…

Hi @"DANI3L", let's jump right into this! You mentioned that you copied the file to your local drive, from Dropbox. Do you mean you copied it from inside your local Dropbox folder on the device? If you were indeed using the app, was this file available offline, or online-only in your Dropbox folder? As for the Properties,…

Hey there, @"Cestern", wishing you a great Monday ahead! Is it possible that you upgraded the wrong account, and you're currently looking at a different Dropbox account? Could you check your account's plan page, and let me know what it reports there? Do you have any Backups enabled? Let me know more, and we'll take it from…

Hey there, @"leandrosilva", happy Monday! You mentioned that your app is a little slow when you boot up your device, and Dropbox is running. Can you clarify the OS you're using on your end? The next thing to check here is for any security programs such as antivirus and firewalls, that could be causing this; while this…

Hey @"Najiee " , sorry to see you're having trouble. Did you try to upgrade your account directly through our website or from the app on your phone? Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned.…

Hi @"Uknife", can I send you an email, in order for us to have a closer look into this?

Hi @"NacNac", it might sound trivial, but have you tried re-starting the device, and also uninstalling, then re-installing the app?

Hi @"sue1201", you wouldn't need to follow the link to the email, since the email chain is the ticket. Have you checked your spam/junk? 

Hi @"NacNac", could you clarify the OS of your device, along with the app's version that you have installed there? Also, which browsers do you use on your end, and if you could also share some examples of websites/apps that the autofill isn't working, that'd be amazing. 

Hi @"ArchiJo1", I am afraid that since the subscription didn't start from our end directly, then Apple is the one in charge for it, and they would be the only ones authorized to proceed with the refund. 

Hi @"dluptonmd", you might need to use your computer for that, but he is how it should look. It's the third icon, from the right.

Hi @"Alan T.17", I just sent you an email, I'll see you there. Cheers!

Hi @"dluptonmd", you should be able to attach your screenshot back to me, by using the camera-like icon and attaching it to your next response. If I were you, I'd try to uninstall both Word, and Dropbox and then re-install them. Can you give this one a go, and let me know if you get the same results? 

Hi @"sue1201", I hope you are doing well! It seems you were able to respond back to me before, therefore I assumed that you are now able to see my messages. If you access your email address directly, are you able to see any of my messages in your inbox? 

Hi @"beatrixwillius", welcome to our Community! If you have different content synced differently inside your Dropbox folder, the Dropbox icons should let you know the state of each file/folder. You can see more about this here. Isn't this the case for you? Are you able to see, and identify your syncing icons? If you have…

Hi @"dluptonmd", can you send me a screenshot of the page you see, when clicking your + button in the Dropbox app? Also, do you notice the behavior you mentioned with all of your Word files, or some of them? 

Hi @"ArchiJo", thanks for posting here today! Based on the info you provided, you mentioned that the charge was coming from the App Store from an iOS mobile device. Due to the way that App Store purchases are handled, we are unable to provide refunds directly for iOS in-app purchases. I would have to redirect you back to…

Thank you so much for sharing your thoughts with us @"blockmedia"! I would suggest that you use our "Share an idea" board, when you have a moment; in order to present this as a feature request. That way, other users can also upvote it, and if it gets enough votes, our engineers might consider it. 😊 If you need anything…

Hi @"Alan T.17", could I reach out to you internally, in order for us to have a closer look into this? Also, @"rachaeladams", it seems you're also facing the same issue, with your Dropbox storage, am I right? If so, have you checked your Backup page, for any active backups there? What about your sharing tab? Feel free to…

Hi @"GreyStreetAdvisors2023", thanks for posting here today! If it shows that the new payment method has been updated, then there's nothing for you to worry about. We will make several attempts to re-bill you for a few days after your renewal date. If you face any issues then, let me know and I'll be happy to look into…

Hi @"Si5", have you tried uninstalling, and re-installing both the Dropbox app and Word on your mobiles? Also, does this happen with all of your Word documents, or only some of them?

Hi @"Alan T.17", can you try out this link, and check under Apps?