Megan Dropbox Community Moderator

Hi @"Natmonster", thanks for sharing more info here. While we can't confirm what happened, since you don't see any unauthorized activities, or logins you should be good to go. The best thing you can do is keep an eye on it, and if that happens again, let us know!

Hi @"hyeontaekim", welcome to our Community! You mentioned that you need to connect to an older account, but you don't receive the security email, since you don't have access to the email address. Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible…

Hi there, @"PollyD", how are you today? Keep in mind, that you might have two separate Dropbox accounts. A Basic account, is our free one, therefore the charge must be coming from a different account. Have you tried using our self-serve, look-up tool, in order to locate where the charge came from? Once you do that, you can…

Hi @"Monica Stubkjaer", welcome to our Community! You can't do this using a shared folder, but you can achieve to disable downloads if you use shared links. Keep in mind that if you're using a Basic account, that wouldn't be possible. You would be able to accomplish that with shared links, provided that you have a paid…

Hi @"rhettk", how did you check for your syncing status, in order to see the syncing file? Did you hover over the little Dropbox icon, on your menu bar, or did you click on it, and check the pop-up window? 

Hi @"kndclark-125328012", thanks for the update! Keep an eye out for this, and update us if you come across any issues again. See you around!

Hi @"KdubW", thanks for clarifying! Just to make sure I understand everything correctly: when you access our plan page, and try to upgrade from there, does it ask you to upgrade in USD? Or do you use a different way to upgrade? Are you currently in UAE? 

Hi @"al f.", I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"Sandy_D", I just sent you an email, I'll see you there. Cheers!

Hi @"slmy", I just sent you an email, I'll see you there. Cheers!

Hi @"greg1245", thank you for the screenshots! At the moment you can't remove these, you can only tap once on the file in order for the info not to be available. In any case, I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks!

Hi @"rhettk", let's jump right into this! Can you clarify the app's current syncing status, along with the version of the Dropbox app that you're using? You should be able to hover your mouse over the little Dropbox icon, next to your WiFi on the menu bar, in order to find the version there. Keep me posted!

Hi @"cameron01", let's jump right into this! As a first step, can you let me know the full size of this video? If I were you, I'd also try downloading the file using a different browser, can you give it a go? Do you use the desktop app on your end? If so, then you should be able to see your shared folder, and its files…

Hi @"slmy", happy Wednesday! I'd love to look closer into this for you, however I would need some account-specific info on my end. Can I send you an email, in order for us to investigate further? Let me know!

Hi @"RichardDSKennedy", thanks for posting here today! I just sent you an email, and I'll be happy to see you there. See you!

Hi @"Shmerl86" & @"DustySway", I just sent you an email, I'll see you there!

Hi @"apeleg2", I just sent you an email, I'll see you there!

Hi @"danielarce", is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? If so, can you try using selective sync and remove some folders from your Dropbox folder, to see if that helps with the syncing?

Hi @"greg1245", are you referring to the sections that mention the file name on top of the file, and Dropbox options such as share etc.? Can you send me a screenshot of what you see on your end, in order for me to have a visual of this? 

Hi @"johnni88", let's jump right into this! Based on everything you described, and since you can see a "My Mac" folder inside your Dropbox folder, it sounds like you have Backup enabled for your account. Can you try to disable it, using the steps mentioned here? That should do the trick. Keep me posted and let me know of…

Hi @"apeleg2", I'd be happy to help! Can I reach out to you, and send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Charles S", do you see any errors when you try to preview your file online? Have you tried previewing it from either the mobile app, or the desktop app? Also, it seems that .hevc is a codec. Is the file type the same, or maybe a .mov or .mp4? 

Hi @"IH81", this memory you shared might have been the key to this. Although we can't "see" how a deletion happened, my guess would be the same as yours. Possibly, the system restore caused this, resulting in your files being deleted. Or is it possible that you have another, third-party app accessing the files? It is…

Hi @"raphaelweis", let's jump right into this! It seems you're referring to "camera uploads", right? Unfortunately as you guessed, you can't create this folder manually, since the process happens automatically. Can you clarify the OS on your phone, and the language you have chosen there? Keep me posted, and we'll take it…

Hi @"danielarce", could you also check if there's a third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus or firewall? Maybe that will do the trick. Let me know of any updates!

Hi @"Shmerl86" & @"DustySway", thanks for letting us know! Can I send you an email, in order for us to have a closer look into this? 

Hi @"Sleepless Digital", thanks for the screenshots! In general, the Dropbox desktop application requires admin privileges to be installed on a machine, and this would also include any new updates for the app itself for it to function properly. Is it possible that you're using the app without admin rights in this case?…

Hi @"adelaide2023", if the file was harmful in any way, it would have affected your Dropbox files, and device the moment it got added into the account. Since you mentioned that there wasn't any odd behaviors there, then I believe you'll be okay. In any case, keep an eye on it and if you have any concerns, or questions,…

Hi @"Bogdan Rus", thanks for posting here today! I just sent you an email, in order for us to have a closer look into this. I'll see you there! Cheers!

Hi @"Juliev22", I did and responded back to you. 😊 Hi @"chiamami", you've got an email! See you there!