Megan Dropbox Community Moderator

Hi @"Gustynpip", you mentioned that it loads 20% and then it stops. Is it safe to assume you're using your browser in order to achieve that? If this is what you do, can you also try using a different browser to upload the files? The other way would be for you to take your Quickbooks, and add them into your Dropbox folder…

Hi @"diethylether", how are you today? Can you try what @"NL8" suggested, and let me know if this solves the issue for you? 

Hi @"Darleen2", just to clarify a tiny detail there: is this a shared folder, or a shared link that you're trying to view? And provided this is a shared folder, is it already added to the account? Can you view it when you visit Dropbox online, outside of the app? If this is a shared link, does it open when you try to view…

Hi @"Chris_Hope", welcome to our Community! Now, let's jump straight into this, and check a few things. Can you check the app's precise syncing status, along with the version you're using, and let me know more? You can find the version by hovering your mouse over the little Dropbox icon, on your menu bar, next to your…

Hey there, @"Zbynek", welcome to our Community! Do they have a problem editing the folder, or generally an issue adding the folder on their Dropbox account? Even if your customer has a 2TB account, when he shares the folder with the rest of his employees, they need to have enough quota on their Dropbox account to add it,…

Hi @"Conrad" , I hope you're doing well! Do you have an extended version history purchased with your plan, before the deletion happened? If not, then I'm afraid that there's no way for you to recover content that was deleted so far back, since we only help with files deleted less than 30 days ago. I hope this clarifies! 

Hi @"jaycabr", thanks for posting here! Interesting finds you got going on there! I would like for you to locate your Dropbox icon on your task bar, next to your WiFi and hover your mouse over it. That should give you the version of the app you're using. Can you let me know more? Also, does this happen when you try to take…

Hi @"williana", thanks for posting here, I hope you're doing well! This case might need some account-specific info, in order for us to proceed. Can I reach out to you via email, in order for us to have a closer look? Let me know!

Hi @"Dominic Mitchell", could you possible attach a screenshot with the message, asking you to upgrade? Just make sure none of your personal info is shown there. Thanks!

Hey there, @"Dominic Mitchell", let's jump right into this! Based on what you mentioned, it sounds as if you received an email about this, right? If so, then is it possible you have two different Dropbox accounts? As a first step, can you check your plan page, and let me know what it reports there? Do you also have any…

Hi @"Darleen2", thank you for the screenshot, and extra info! If you tap on "See all" do you see the folder in question as "Not added" to the account? Essentially is this a folder that you've already added to the account, or just an invite to add it? Also, when you say that you can access the folder on your MacBook, do you…

Hi @"paolocaciagli", welcome to our Community! Is it possible that the content you deleted was shared content, by any chance? If it was, have you checked your sharing tab? If I were you, I'd also check the events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including…

Hi @"heikkipekka", I hope you're doing well! We wouldn't be able to give you a precise estimate, since that depends on the amount of files, file types, bandwidth and internet connection among other things. I would personally update during a time where you won't be that busy, this way you can allow for the app to sync…

Hi @"2023", thank you for the updates! Can I send you an email, in order for us to have a closer look into this? 

Hi @"David Weisman", I see! Can I send you an email, in order for us to have a closer look into this? 

Привет, @"Oleg8", сюда нельзя прикрепить видео скринкаста, но можно прикрепить скриншот. Пробовали ли вы использовать другой браузер, чтобы отправить его нам? Вы вообще пробовали перезагрузить устройство? -- Hi @"Oleg8", you wouldn't be able to attach a screencast video here, but you should be able to attach a screenshot.…

Hi @"mike226", I just sent you an email, at your Community-linked email address. I'll see you there!

Hi @"MacSpanner", your comments on Dropbox Passwords have been very helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"AWAUS2023", thanks for posting here! Without access to the email address, I am afraid that there's not much you can do, since it wouldn't be possible to read this code, therefore access the account. Is it not feasible to recreate the email address and attempt to login again? Another thing you can perhaps try is to…

Hi @"gloriathom997", it seems I wasn't able to locate it. Could you make sure this is the correct ticket number? Also, have you checked in with your bank about this? If the agent processed the refund correctly, then you should be able to see it after approximately 3-7 days. 

Hi @"RandallChristopher", thanks for posting here today! From what I understood, it seems you're using our mobile app to upload content to your Dropbox account, right? If not, please feel free to clarify. Also, just to make sure we're on the same page, do you use camera uploads or manual uploads? As for the date modified,…

Hi @"MacSpanner", happy Tuesday! You'd need to manually edit, and remove any entries you might not need, I'm afraid. There's no automated way to do that for you. I hope this clarifies! 

Hey there, @"BobbiBamf", welcome to our Community! Could you clarify if you upgraded directly using our website, or through Apple/Google? Let me know more, and we'll take it from there!

Hi @"justinejavier", I just sent you an email, see you there! Cheers!

Hi @"felipera29", if I am guessing correctly, you only see this pop-up on your mobile app, right? If so, have you tried uninstalling, re-installing the app and also clearing the app's cache? 

Hi @"Darleen2", I hope you're doing well! To begin with, do you try to access the shared folder using the mobile app, or the browser on your iPhone? Also, what does your account's plan page report, in regards to the account's space? If you could also attach a screenshot of the error message you get when trying to open the…

Hi @Najiee , can I send you an email, in order for us to have a closer look into this? 

Hi @"Uknife", I just sent you an email, I'll see you there!

Hi @"justinejavier", how are you today? Can I reach out to you via email, in order for us to have a closer look into this? Keep me posted!

Hi @"Mahammer29", can I send you an email, in order for us to have a closer look into this?