Megan Dropbox Community Moderator

Hi @"gzamba", can you clarify the version of the app that you use at the moment? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. It sounds like you haven't updated the app to the new Dropbox for macOS, right? If you have any available screenshots from your…

Hi @"Cyndi Lombardo", let's jump right into this! If I understand the situation correctly, it seems that you accidentally linked the wrong Dropbox account to your Mac, and you need to know how to use your personal account, is that correct? Feel free to correct me if this isn't your end goal here. Keep in mind, that you can…

Hi @"hughH", can you clarify the version of our app, that you use on your end? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. If you could also send us a couple of screenshots of this whole process, in order for us to have a visual, that'd be lovely. Keep…

Hey @"Ninasada", sorry to hear about that! I'm afraid that Mark is correct. If you joined a Dropbox Business team, the admin is the one responsible for your files. He will need to restore the account, then remove you from it, so that you can go back to your personal account. They will need to remove you by converting your…

Hey @"Andrew" Smith, welcome to our Community! In regards to the behavior of the files on the device, and how slow they behave: may I ask, approximately how many files are you syncing via the desktop app? Is it more than our soft limit of 300K files? Can you perhaps use selective sync for folders you don't need locally on…

Hey there, @"Charles L.10", I'd be happy to help! If I understand your need correctly, it seems that you wish to export music files from your Dropbox account and mobile app, locally to your phone, is that correct? If not, feel free to clarify and let me know more. Have you tried following these steps, by any chance? Keep…

Hi @"Homer", let's jump right into this! Using Backup with 4 different user profiles is not currently possible with our Backup feature, I'm afraid. We appreciate your feedback, though, and I will pass this to our team. If you have any more questions, please let us know.

Hi @"mattpetrunak", let's jump right into this! If I am guessing correctly, it seems you're using our website in order to download the file, right? Do you get any specific errors, or do you see the file as incomplete? Keep in mind that a 126GB file would be too large, in order to successfully download from our website.…

Hey @"cher0228", thanks for posting here today! Have you by any chance tried to contact our Support team about this? If so, feel free to share your ticket number reference with me, in order to locate it on our system. Thanks a bunch!

Awesome news @"pritz54"! If you need anything else, we'll be one post away. 

Hi @"ukpoppet", happy Monday! Can you send me a screenshot of what you see on your end, please? 

Hi @"marime", usually this type of error stems from an antivirus program blocking the Dropbox access. Is there any way you can talk to your IT and ask them to temporarily disable it, or whitelist it for you?

Hi @"ABC_999", just checking in with you, to let you know that I was able to locate your ticket number on our system. It seems that the case has been escalated to our Specialized agents, in order for them to have a closer look into this, and identify what's happening. Hang tight, and if you need anything else, please let…

Hi @"djbkwon", thanks for the speedy reply! You mentioned in your first response, that these are changes that you made yesterday. What is the progress that the app has made ever since? Has the number of files that are seen on the first screenshot decreased? 

Hi @"ozlondon", let's jump right into this! Is there a chance, that you added the person to the folder directly, or shared a link for editing with them? Here's what you can try: follow these step on a brand new folder, in order to create a view-only link. Once that is done, you can proceed and disable downloads for said…

Hi @"AlwaysLearning", thanks for the screenshot! Aside from fixing the permissions of the files, have you tried quitting the app, then re-launching it again? If you could also send us a screenshot of your syncing status, along with the version of the app that you use, that'd be great! 

Hi @"cjbarnhart", can you try to quit the Dropbox app, and then try to open them? Do you notice any difference then? 

Hey @"Teddy Boy", I just responded back to you.

Hi anonymous, I just sent you an email, I'll see you there!

Hi @"dtivel", when you visit this page, do you see any added domains for your Business team? What about account capture? Is it enabled for you? 

Hi @"TeeSki", I just sent an email to your Community-linked email address, I'll see you there!

Hi @"ukpoppet", welcome to our Community! It sounds like an odd situation there. I did my research, and found these steps on Apple's side, that tell you how to change permissions for the path. Can you give this one a go, and let me know how it goes? Keep me posted!

Awesome, thanks for updating us here about the results @"domienvandamme1"! Have a lovely weekend ahead,enjoy! 

Hi @"djbkwon", welcome to our Community! Great job following the second thread, the first isn't entirely related to what you're experiencing. Let's see what we can find together. Keep in mind that the Dropbox servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated…

Hi @"Franciane", thanks for posting here today! Please note that extended version history is not retroactive - the history of the revisions starts from the date of eligibility. Any files that were deleted more than 30 days ago will not be made recoverable with the purchase of our plans. I hope this clarifies, please let me…

Please don't post your email on a public forum @"Teddy Boy". I just reached out, using your Community-linked email address, I'll see you there! 

Hi @"Joe 2", it sounds like a complicated situation, and the fact that your IT had access to all the info, in order to access the account and change the password doesn't help. I can't promise anything, but it's worth that we have a closer look into this. Can I send you an email? 

Hi @"Teddy Boy", in regards to the replica email that you set up: is it identical to the one that you used in order to access the Dropbox account? If so, can I reach out to your Community-linked email address, in order for us to have a closer look into this? 

Hi @"JC_2023May", can you clarify your account's plan right now? Based on what you mentioned, it sounds like the email you received isn't related to the shared folder, but the account's subscription. Could you send me a screenshot of the email in question, please? 

Hi @"stefo_LA", thank you for the ticket number! I can see that the agent working on your case already provided you with the necessary steps and info you need to follow. As for the estimate, I'd love to give you one, however that depends on the nature of the error, and the investigation that needs to be done. Please…