Megan Dropbox Community Moderator

Hi @"amay kulkarni", I doubt, but then again you might be able to, if you find or create the correct API that's able to achieve that. In any case, I am going to keep this thread open, so others can also leave their recommendations here. 

Hi @"Matthewg", you need to have an app installed on the device that is capable of opening these type of files, since they can't open directly from Dropbox. Do you have an app on the phone that is capable of opening .eml mail files? if so, have you tried opening such a file separately from Dropbox? The first step is to…

Привет, @"Oleg8", не могли бы вы ответить мне по электронной почте, чтобы продолжить устранение неполадок? -- Hi @"Oleg8", could you kindly respond back to me on the email, in order to continue troubleshooting?

Hi @"darrylschick", when you uninstall the app, and then install it again, it should essentially continue where you left off. That also means, the path of the Dropbox folder shouldn't change, it should still be the same. If however, in any case something happens, and the app asks you to choose a new path, all you'd have to…

Hi @"Racquels", could you try signing out of the app, and then back in? I can definitely see where you're coming from, but if you took all the necessary measures, such as changing the password etc. you should be covered. Sometimes it could be a simple re-indexing of the files, or as Hannah mentioned a third-party app…

Hi @"acej", you initially mentioned that your app had stopped working, could you let me know more about this? Do you get any errors when trying to access or open the app? Did you try updating the app to its latest version, by any chance? Feel free to also let me know the app's current syncing status, and we'll take it from…

Hi @"Ifer", if you try to clear the cache on Firefox or restore your browser to its default settings and disable any browser plugins, do you notice any difference?

Hi @"RandallChristopher", in general, if a file is uploaded directly to the Dropbox site, the modification and creation date are for that moment. This is normal if you're uploading files to your account. The files are newly created on the Dropbox server, so their date will show the date that the file was created in…

Привет, @"Oleg8", мы продолжим устранение неполадок в письме, если ты не против. Вы получили мое письмо? Я вижу, что еще не получил от вас ответа. -- Hi @"Oleg8", we will continue troubleshooting further in the email, if that's okay with you. Did you receive my email? I see that I have yet to receive a response from you.

Hi @"MW_Proactiv", I am happy everything worked out for you! Now, as for the follow-up questions: you mentioned that you get a pop-up message, informing you that you don't have permission to perform that action. Could you send me a few screenshots of the messages you get on your end, when trying to move content from your…

Hi @"amay kulkarni", I hope you're doing well! If I understand your request correctly, you'd like to remove someone from the team entirely, without them being notified about this change. I'm afraid that this isn't possible. Keep in mind, that you can always convert their account into an individual one, instead of deleting…

Hi @"David Edinburgh", thanks for posting here today! Does this happen when you try to manually upload content, by clicking on the + sign, or when you use camera uploads? Have you also tried clearing the app's cache, in the app's settings? Lastly, do you have enough available space both in your Dropbox account, and in your…

Hi @"urbanracer34", let's jump right into this! You mentioned that the app is backing 4-5 photos left. Can you clarify if you're using camera uploads on your end, or manual uploads? Do you have enough available space on the device too? Provided that you're referring to camera uploads, have you tried turning them off, and…

Привет @"Oleg8", я только что отправил тебе письмо, увидимся! -- Hi @"Oleg8", I just sent you an email, I'll see you there!

Hi @"MW_Proactiv", let's jump right into this! In order for you to have both your personal and Business account connected to your desktop app, you'd need to first link the accounts online. Once that is done, you can go ahead, and add the Business account locally on the device too. For more info on how to achieve that, you…

Hi @"Mick05", thanks for your screenshots! The "Remember me" option is there, to essentially make sure Dropbox remembers your web session, when you try to sign in again. As for the second screenshot: what happens when you put your email address there, and then proceed to input your password? Do you then see the option…

Awesome news @"RichPenney"! If you need anything else, let me know! 

Hi @"suirauqa", could you try uninstalling, and re-installing the app? Once you do, please check both the syncing status, to see if it's still stuck, and the way it behaves when it comes down to your browser when you press the globe icon, and let me know! 

Hi @"RichPenney", thanks for posting here today! Can you check your account's plan page, and let me know what it reports there, in regards to the available space in the account? Keep in mind that shared folders would take up space in the account. Do you have any Backups enabled? Let me know more!

Awesome news @"weltym"! If you need anything else, I'll be one post away! 

Hi @"rachaeladams", in that case, do you see any content when accessing the second link I provided above? If so, feel free to delete any content you might find there. 

Hi @"rachaeladams", thanks for posting here today! Is it possible that you had Backup enabled for the account at some point? Also, could you clarify the OS you're using on your end? Is it a macOS device, or a Windows one? I'm only asking, so I can give you the correct link, in order for us to check if there's any old…

Hi @"ThoGu", I've got to confirm that this is indeed an official Dropbox domain. Based on the info you provided in your initial post, it seems you might have installed the app on one of your devices, and it's prompting you to complete it. Can this be the case? 

Before I go ahead and open a ticket on my end for you, I'd like for us to try something @"weltym". If you have a Mac device, could you access the following link: https://www.dropbox.com/backups/Mac and try to delete any content from there? Alternatively if you have a Windows device, try this link:…

Thank you so much for all of your info @"Chris_Hope"! Could you follow the steps that I provided about a similar issue, in this thread, and let me know if this changes things at all? 

Hi @"Haumann", I just sent you an email, I'll see you there! 

Hi @"Tinners", I hope you're doing well! My colleague Hannah shared some findings on her response. If you have any questions, let me know! Thank you!

Hi there, @"ThoGu", happy Wednesday! The first thing we need to check, and identify is if the email is coming from an official Dropbox domain. Can you check the email address you received this email from, and let me know? Keep me posted! 

Hi all! We are currently looking into this, and we'll share any update with you here, once we have them. Thank you! 

Hi @"andry88", I'm always here if you wish for us to look closely into this. I can always open a ticket on my end for you, just let me know.