Megan Dropbox Community Moderator

Hi @"EnAr", happy Monday, let's look into this! Can you clarify the app's current syncing status, along with the version of the app that you're using there? We want to make sure that the app is using the latest stable version, and that it is up to date. Also, what do you see when you visit your Backup page online? Keep me…

Hi @"fatinha", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can…

Hi @"Riad2000", happy Monday! Essentially the "date uploaded" will change the name of the file, to the date this particular file was initially uploaded to the account. Therefore, it seems the automation is working as it should, since it's showing you the date that the files were uploaded in the initial, former folder. I…

Hi @"cquintero1", sorry to hear about that! In the issues you mentioned, you also said that Dropbox sometimes doesn't start. Do you get any specific error messages? As for all the Finder problems you mentioned, do you notice this behavior only for your Dropbox files and folders, or all of your content locally? Let me know…

Hi @"--amanda--", let's jump right into this! You mentioned that when you did that, your app got stuck. Can you clarify the app's precise syncing status at the moment? Is it still stuck? While we're at it, can you also locate your little Dropbox icon, on your menu bar, next to your WiFi, and tell me the version of the…

Hi @"erichurtrez", do you notice this behavior with files inside your Dropbox folder, or all the files in your device? 

Hi @"Mostyn", can I send you an email, in order for us to have a closer look into this?

Hi @"athenabeta ", can I send you an email, in order for us to have a closer look into this?

Give it a go, and let us know of any updates @"umi1"! 

Awesome news @"risikoraphi"! If you need anything else, let me know! 

Hi @"erichurtrez", let's jump right into this! Can you let me know the version of Dropbox you currently have installed? You can find this by locating your little Dropbox icon on your task bar, next to your WiFi, and hovering your mouse over it. You mentioned you created a new account: are you referring to Dropbox, or a new…

Hey there, @"Shelly22", happy Friday! Usually, when you try to delete an account, that has an active subscription linked to it, you should be getting an error, and the system most likely won't let you delete said account. But let's have a closer look into this. Are you sure you don't have a second Dropbox account with a…

Don't event mention it @"Robert C.91"! 😊 I'm glad everything is working as it should, and if you need anything just know that we'll be one post away!

Hi @"trishmennell", thanks for posting here today! Did you manage to upload your content using the steps Hannah had provided above? Do you face any problems when doing so? Let me know! 

Hi @"cloudres", thanks for the added info! After uploading the file to your account, did you ever try to preview it before, or was it the first time? I'm asking, because it seems this file must have been corrupted from the start. If the file wasn't able to preview online for whatever reason, but wasn't corrupt, you would…

Awesome news @"selkie19". 😎 If you need anything else, you know where to find us! 

Hi @"ar_reeft", can you please simply reinstall the Dropbox app through this link, to see if that helps?

Hi @"meganh32" & @"ShropshireLad", can you try following these steps, in order to force quit the app? * Click the Dropbox icon in the system tray, or menu bar, by the clock. * Click on your profile picture or initials to the right of the search bar. * Choose either "Exit Dropbox" or "Quit Dropbox". Once you do, re-launch…

Hi @"Robert C.91", let me explain more. So, in regards to the app's preferences, these can be found only in the app, not online. In this case, you need to locate your little Dropbox icon (the one shown next to your battery icon, on your task bar), and click there. You should see a little pop-up window. If you click on your…

Hi @"ar_reeft", thanks for posting here today! How long is the app stuck "indexing" content? It might sound trivial, but have you tried signing out of the app, then back in? Keep me posted! 

Hi @"Michel G.7", thanks for clarifying, and sorry to hear about that. I see where you're coming from, and it would indeed be helpful. However, in many cases -and especially when the case has been escalated to our Specialized agents- the only communication possible is via email. It'd help them with the response time, and…

No worries, @"yaron72"! Can I send you an email, in order for us to have a closer look into this, please? 

Hi @"JADAstudio" & @"kristendo", I just sent you both an email. Reply back to me, and we'll take it from there!

Hi @"kristendo", thanks for reporting about this here! Could I send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Michel G.7", sorry to hear about that! Have you tried responding back to the existing ticket number, in order to let the agent know that you weren't able to follow the steps? Keep me posted, and we'll take it from there!

Hey @"yaron72"! I hope you’re doing well. Can you please make sure to check and follow all the steps Emmet has provided here? If the issue persists after that, please let me know.

Hi @"Robert C.91", thank you so much for all the details! So, based on your unique situation, here is what I am going to suggest. You're currently using selective sync and this is why your Dropbox folder is empty. You could sync back one folder at a time locally to the device, and once the folder is up-to-date and fully…

Hi @"Marvz", I just sent you an email, I'll see you there!

Hi @"ShropshireLad", let's jump right into this! Which Dropbox version are you running? You can find this by locating your little Dropbox icon on the menu bar, next to your WiFi, and hovering your mouse over it. If you right click on the files, and change to available offline, can you see the thumbnails then? Can you send…

Hi @"Marvz", could I send you an email, in order for us to have a closer look into this?