Megan Dropbox Community Moderator

Hi @"HelpMee", welcome to our Community! You mentioned that you get an error when you try to download your file. Are you trying to download it locally from your mobile app, to your device, or using your browser? Also, could you clarify the precise size of the file? Do you happen to access it through a shared link, by any…

Hi @"cloudres", let's jump right into this! Keep in mind, that the syncing time you see when checking the app's syncing status, is an "instant" estimate based on the current upload speed. This value can change if you check the value just a few seconds later. If the sync time is large then you need to remember to stay…

Hi @"areiss954", thank you for the screenshot! Can you try switching to a different browser, and also trying an incognito tab on your current one? Let me know if you notice any difference, thanks!

Hi @"HHelenHH", I'd be happy to help! Since this is a long thread, with some troubleshooting steps, would you like to tell me if you've tried any of these steps on your end? Just asking in order for us to be on the same page here. Also, when did you start having this issue? Keep me posted!

Hi @"MilkRash", I just sent a message to your Community-linked email address, and we'll take it from there. Cheers! 

Hi @"cloudres", thanks for posting here! As Rich said, this would have to do with your OS, however what I personally do is to also lower my brightness to the lowest level when I need to keep the app running, in order to sync content. In any case, I am going to keep this thread open, so others can also contribute and share…

Hi @"Sydmell", I just sent you an email, I'll see you there!

Hi @"Ginger1434", you're correct. I sent you an email, I'll see you there, cheers!

Hi @"diethylether", I just sent you an email, I'll see you there!

Hi @"abbipress", I just sent you an email, I'll see you there!

Let us know of any updates @"menaralf"! 

Hi @"Sydmell", I'd need some account-specific info in order to look into this for you. Can I send you an email? Keep me posted!

Hi @"MilkRash", welcome to our Community! We can definitely help you cancel the plan. However, in order to do that, I'd need to reach out to your Community-linked email address, in order for us to have a closer look into this, is it okay? Let me know more! 

Hi @"jsonderg", I see where you're coming from, and we'd be happy to check on our end, however we'd need to identify if this is a browser specific issue, or if it's an actual issue with Capture. When you have a moment, please feel free to give it another go, on a different browser, and let us know what you find. Thanks!

Hi @"todt", let's jump right into this! In regards to the files names that change to something entirely different, does this happen when you work with the files, using your iPad, or does it happen when you edit the content in different devices too? When this happens, does the original file cease to exist, and a new file is…

Hi @"Stephen d.8", let's jump right into this! If I understand what you're asking correctly, you wish to know more about Dropbox File Transfers, and how they work in terms of uploading the content to a Transfer, if a file is getting synced by the app. Feel free to correct me if I get this part wrong. Now, what you…

Hi @"_adamdunbar", thanks for the added info! When you say that data is missing, do you refer to the online content, or locally? Can you also send us a few screenshots of the discrepancy you see on each drive's data size, so we can have visual too? 

Hi @"Ginger22", I'd need some account-specific info in order to look into this for you. Can I send you an email? Keep me posted!

Hi @"tonyweetman44", I hope you're doing well! In order to achieve what you mentioned, and as an alternative to shared folders, you can use shared links as @"Rich" suggested. And if they need to pass data over to you, you can then use File Requests instead. If you have any questions, let me know! 

Hi @"hbennis", welcome to our Community! At the moment this isn't possible. However your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this clarifies!

Hey there, @"danclarkis", happy Monday! Do you get the same error message as the OP? If not, could you attach the start-up error code back here, to you reply? Keep me posted, and we'll take it from there! 

HI @"wellenreitr", since this happens in a different folder outside of your Dropbox folder, then this would most likely indicate that it has something to do with the device, or the Windows OS. The fact that your Dropbox folder is located on an external drive is also not ideal. Do you happen to have a lot of content, in…

Hi @"abbipress", at that point, can I send you an email, in order for us to have a closer look into this? 

Hi @"suirauqa", do you have any other cloud services running at the same time as the Dropbox app? What about signing out of the app, then back in? 

Hi @"jsonderg", how are you today? You mentioned that you're using MS Edge browser when you notice this issue, right? Does this happen on Edge only, or when you try to record somewhere else too? Let me know more, and we'll take it from there!

Hi @"Sydmell", just to clarify: have you tried restoring your purchase, using the steps mentioned here? 

Hi @"BG Mahesh", sorry to jump in here, but could you try setting the Backup from the website, directly from this page? Also, can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this? Let us know how it goes!

Hi @"mrkjellman", welcome to our Community! You should be able to manually upload your content from your iPhone to Dropbox. You can open Dropbox on your phone. Open the Dropbox folder where you'd like to store your photos, or create a new one. Then tap the + (plus) icon at the bottom of your screen and choose Upload…

Hi @"tdcazemle", let's jump right into this! You mentioned that you tried to set a password to your content, and an expiration date using the app. What happens if you try using a browser instead? Do you see the option there? Also, could you let me know the version of the app, that you're using on your end, and your…

Hi @"ThomasKronevald", let's jump right into this! Do you come across any issues, when trying to create a shared link on your end? If you get any error messages, let me know. Also, based on what you mentioned, it seems you're part of a Dropbox Business team, correct? Are you the team admin, or a member? Also, is the folder…