Megan Dropbox Community Moderator

Hi @"kn03del", have you tried any of the troubleshooting steps mentioned throughout this thread, such as clearing your app's cache, or uninstalling, then re-installing the app? Just asking, to make sure we're on the same page here. If you could attach some screenshots of the error you get on your end when you work on the…

Hi @"William F.7", thanks for posting here today! You mentioned that you've tried using different browsers. Do you notice the same behavior on all of them? Also, do you notice this when you try to upload specific content, or with all of them? Let me know more! 

Hi @"TurquoiseWoman", as a first step, can you check your Backup page online, and let me know if you have any backups enabled? If you could attach a screenshot of what you see on your end, that'd be most wonderful. You can do this by clicking the camera like icon and attaching your screenshot here. 

Awesome news @"Dech"! If you need anything else, we'll be one post away! 

Hi @"adelaide2023", let's jump right into this! Based on the info you gave me, and since you didn't open the file, it seems you followed the right path there about deleting the file. However, I can't tell you with certainty that this file wouldn't affect your mobile, since I'm not 100% sure if this file was a virus, and…

Hi @"umi1", I just sent you an email, I'll see you there! Cheers!

Hi @"babakvakili", exactly! Nothing will happen to your files, you just won't be able to add new edits, or content to the account. 

Hi @"AcidGreg", I just sent you an email, I'll see you there! 

Hi @"Juliev22", I just sent you an email, I'll see you there! Cheers! 

Hi @"Mostyn", I just sent you an email, I'll see you there!

Awesome news @"Shelly22"! Happy to see that everything is now resolved. Have a wonderful week ahead! 😎

Hi @"LorraineP", how are you today? Yes, they should be able to download the content either locally, or add it in their Dropbox account. If you have any questions, let me know!

Hi @"umi1", can I send you an email, in order for us to have a closer look into this? 

Hey @"Zeishan", no worries, I am here to help! Can I send you an email, in order for us to have a closer look into this, please? 

Hi @"Imsotiried", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"chiamami", I'm here to help! If you wish, I can send you an email, in order for us to have a closer look into this charge, and see how we can help on our end. Would that be okay? Keep me posted! 

Hi @"Sandy_D", let's jump right into this! Just to make sure that the software is working correctly, can you let me know the exact version of the Dropbox desktop app installed on your computer as shown in your menu bar? When you say that your Mac crashes, can you let me know more as to what happens? Is Dropbox working…

Hey there, @"Basinski", I'd be happy to help on my end! Where are you getting the notifications informing you that you're out of space? Is it via email, or through a notification? If you could attach a screenshot, that'd be amazing. Keep me posted!

Hi @"anajand", sorry to hear you're having trouble with this! In order for us to be able to identify if this is a browser specific issue, we would need to check if the same behavior is present on another browser. If you could give it a go, just to exclude that as a possibility, that'd be great. You can also try to upload…

Hi @"Nh91", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hey @"Bb96", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser and let me know if this persists? If it does, I'd appreciate a screenshot of the exact error you've been getting. Thanks!

Hi @"amschulman", let's see what we can find together on this! If you locate your Dropbox folder, do you get the same error? If so, can you attach a screenshot of the error, please? Have you tried choose Home from the Finder's Go menu, control-click the Desktop item, choose Get Info, and give yourself access? Let me know…

Hey there, @"InftyLght", how are you today? I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error? Thanks a bunch! 

Hey @"AlanLeung", welcome to our Community! Can you walk me through the steps that you follow, when you try to share your content to wechat? Which platform do you use? Have you tried downloading the content from Dropbox, and then uploading it to wechat? Keep me posted!

Hi @"Ji Yeon", happy Monday! You mentioned that your Dropbox folder has been locked, after you left a Business team. Were you a member of the team, or an admin? Can you give me some additional info in regards to the message you get when trying to access your Dropbox folder locally, since I can't read the screenshot you…

Hey there, @"FP15", welcome to our Community! You mentioned that the files that aren't uploaded, are files that people send you using a message. Can you tell me more about this? How do you receive these messages, and do you save the content to your camera roll? Can you also let me know the version of the Dropbox app that…

Hi @"EnAr", happy Monday, let's look into this! Can you clarify the app's current syncing status, along with the version of the app that you're using there? We want to make sure that the app is using the latest stable version, and that it is up to date. Also, what do you see when you visit your Backup page online? Keep me…

Hi @"fatinha", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can…

Hi @"Riad2000", happy Monday! Essentially the "date uploaded" will change the name of the file, to the date this particular file was initially uploaded to the account. Therefore, it seems the automation is working as it should, since it's showing you the date that the files were uploaded in the initial, former folder. I…

Hi @"cquintero1", sorry to hear about that! In the issues you mentioned, you also said that Dropbox sometimes doesn't start. Do you get any specific error messages? As for all the Finder problems you mentioned, do you notice this behavior only for your Dropbox files and folders, or all of your content locally? Let me know…