Megan Dropbox Community Moderator

Hey there, @"Lsquared", welcome to our Community! Does this happen with .pdf files only, or all of them? Can you clarify the Dropbox version that you have installed on your device at the moment? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse over there. If you…

Hi @"persprof", thanks for posting here! Can you clarify the platform you're using, in order to edit your Word files? Do you use our desktop, or mobile app? Have you made sure that both Word and your Dropbox app are up to date, and that you're using their latest versions in case you're using your mobile? Does that happen…

Hi @"jw83876", sorry to hear about this! Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens? If you wish, you can also share some details or questions you have, and I'll get back to you. Keep me posted!

Hi @"SteveBraff", can you try quitting the app, and check the behavior once you do that? Could you clarify the precise steps you followed, in order to create the hyperlinks, please? As for the status of the files, (online-only or available offline) as Hannah asked; we would need to see the icons next to them, and not the…

Hi @"karkness", were you able to preview these specific files using the app before? Have you tried uninstalling the app, rebooting the device, and installing it again?

Hi @"Jeff Kleinman", you should be able to respond back to me here, and attach them. Do you have a camera-like icon to click, when you try to create your response? 

Hi @"muibmuel", I hope you're doing well! In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account? What about any shared folders? Keep me posted!

Hi @"rmsimard", thanks for the speedy response! It sounds like you might be using our Backup feature. Here is how you can disable it, provided that it's active. Can you give it a go?

Don't even mention it @"suirauqa"! I'm keeping my fingers crossed, and hope this time the content syncs, and the files are updated!

Hi @"areiss954", I just sent you an email, I'll see you there!

Thanks for the speedy response @"karkness" When I say export content, I mean to save it locally to your mobile, and try to open it that way, just to check if you get the same error there. If you could attach some screenshots of the error you get on your end, I'd most definitely appreciate it!

Hi @"Alexalex65", you mentioned that you see no syncing icons when you check your Dropbox folder locally. Is it possible that you're looking at the wrong Dropbox folder? If you locate your little Dropbox icon -the one next to your WiFi, on your task bar- and click on it, you should be able to have a pop-up window. There,…

Hi @"lynnhamptonKY", thank you for the info! Based on the info you provided, it sounds like you used to be on a Plus plan, but you might have changed to a Family one, is this correct? Keep in mind that you could have the ability to make your content available offline, and online-only on a Plus plan too. As for live…

Hi @"bolddp", what happens when you try a different browser, or an incognito tab on your current one? Could you send me a screenshot of the error you get, when trying to update your billing info? 

Hi @"Jeff Kleinman", yes, if you could attach some screenshots of the error, I'd most definitely appreciate it!

Hi @"rmsimard", I hope you're doing well! In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account? Keep me posted!

Hi @"dropitlikeitshot1", I hope you're doing well! You can see more, in regards to the syncing icons, in this Help Center article. If you have any questions, don't hesitate to let me know! 

Hi @"ramennoodles", welcome to our Community! After this recent app change, does this error happen with all of your development files in Dropbox? Could you also attach some screenshots of the error, in order for me to have a visual too? Keep me posted, and we'll take it from there!

Hi @"elroy690", thanks for posting here today! It seems you might chose for the content to sync anew to the device, that's why the app is syncing all the content. On the other hand, maybe the app is re-indexing any changes, and not syncing the files. Do you have two Dropbox folders on the device? An old, and a new one?…

Hi @"NStephens", happy Wednesday! When did you create the Sign link of the document that you then sent to your customer? Have you tried creating a new one, by any chance? Let me know more, and we'll take it from there!

Hi @"JennyO", let's get into this! When you say that you send .jpg photos from your iPhone to Dropbox, how exactly do you do that? Do you select the content in your camera roll, and then share it to Dropbox? Do you upload them using your browser, or the app in your mobile? If this isn't the way you're using it, feel free…

Hi @"natasha123", can you try to change your notification preferences by following these steps: Sign in to dropbox.com. Hover over the folder you’d like to change notification preferences for, and click the “…” (ellipsis). Click Following. Click Manage options. Choose which actions you’d like to be notified about and how…

Hey @"Jeff Kleinman", welcome to our Community! Do you get the error you mentioned, only when you try to open these links through your PDF? What happens if you try to preview the content normally in your account? Do you get any errors then? Any screenshots you might have are welcome. Let me know more!

Hey there, @"bolddp", thanks for posting here today! Do you try to upgrade your account, or change your billing info? Have you tried a different browser, or another payment info, by any chance? If so, do you get the same results? Let me know what you find!

Hi @"jat1971", thanks for taking the time to post here! In regards to this search curve-ball as you mentioned, can you clarify the Dropbox version that you're using on your end? You can find it, by locating your little Dropbox icon on your menu bar, next to your WiFi and hovering your mouse over it. Also, if you have any…

Hi @"karkness", what is the size of these documents? And also, can you preview them if you visit your account online, instead of the app? If you export them to your device, what happens then? 

Hi @"lynnhamptonKY", I hope you're doing well! You can see more in regards to your Dropbox subscription right here. Also, as @"Mark" mentioned, you can see all the available plans on the link he provided, and decide to go from there. However, I can also help you and give my input, with some additional info, such as the…

Hi @"Alexalex65", let's jump right into this! When you access your Dropbox folder on your PC, do you see any Dropbox syncing icons next to your files and folders? Also, can you clarify the app's syncing status at the moment? Is it syncing, or up to date? Keep me posted, and we'll take it from there!

Hi there, @"Mingalsbe", thanks for posting here! It might sound trivial, but have you tried using a different browser altogether -or an incognito tab on your current browser-, in order to restore your content? If not, can you give it a go, and let me know if you get the same results then? If I were you, I'd also try the…

Hi there, @"Pheng", thanks for posting here! It might sound trivial, but have you tried using a different browser altogether -or an incognito tab on your current browser-, in order to restore your content? If not, can you give it a go, and let me know if you get the same results then? Keep me posted, and we'll take it from…