Megan Dropbox Community Moderator

Hi @"AdamGr", thanks for posting here! Keep in mind that full-text search is available on some of our plans, and it would allow you to do exactly what you described above. You can see more about this here. If you have any questions, don't hesitate!

Hi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage? 

Hi @"leta", sorry to hear about this! You mentioned that you dropped the content into Dropbox. Is it safe to assume you're using the desktop app locally on the device, or did you use the website when this happened? If you visit your account online, are you able to see the files there? What about your deleted files page?…

Hi @"Rich14", does this happen on your computer locally, and if so, do you click on the file outside the Dropbox folder? Could you send us some step-by-step screenshots of the process you follow, in order for us to have a visual too? 

Hi @"klauswieselmann", welcome to our Community! Have you tried these steps, by any chance ever since you started receiving the error with Dropbox? You also mentioned you had issues saving files, could you let me know more about this? What steps did you follow, and did you get any specific errors? Keep me posted!

Hi @"fcaco", thanks for posting here today! It sounds like you're facing some problems with your two-factor authentication code, am I right? Also, it seems like your case might have been escalated, and this is why the agent needed to take you to ticket. Can I ask for your ticket number reference, in order for me to have a…

Hi @Jakerix93, have you tried to upgrade using your account's plan page, or using our plan page directly? 

Hi there, @"Jacques Simard", let's get into this! Can you kindly give me some additional info, as to what you're experiencing? You mentioned that you can't find your files. Are you checking locally, in your Dropbox folder or online? Where did you see these files before? Keep me posted, and we'll take it from there!

Hi @"nrf", your initial post happened more than a month ago. Do you still follow the same inconsistent behavior on all browsers, with the Follow button grayed out here and there?

Hi anonymous, I hope you're doing well! Have you checked, and made sure there are no shared folders, taking up space in your account? If you did, then feel free to also follow the steps our Community Manager, Emmet provided here. Keep me posted, and we'll take it from there!

Hi @"Alexalex65", could you please send me some screenshots of your Dropbox folder locally, versus what you see online? I'd love to have a visual of this! 

Hi @"Robyn Mott", let's jump right into this! One step at a time: you mentioned that you seem to have two Dropbox accounts, and that one of them has files from Google. Where do you see these accounts? Is it possible that these accounts are linked to some of the active email addresses you have? If you have access to the…

Hi @"Jakerix93 ", let's jump right into this! In regards to the upgrade part, do you try to upgrade online, or using your mobile app? If you're trying to do it online, have you tried a different browser, or payment method? What is the exact error message that you're getting? Keep me posted, and we'll take it from there!

Hi @"9876543210", I'd be happy to help! You can see more about our steps from our Getting Started guide here: https://www.dropbox.com/gs If you have any questions about how to complete these steps, please visit our Help Center article. I hope this information helps. Please let me know if you have any further questions!

Hi @"ValGols" & @"danclarkis", I just sent you both an email, I'll see you there!

Hi @"NPaladino", thanks for posting here! How exactly did you upload the content on your end? Which platform did you use? Also, if you download a test file from Dropbox, do you still see the green tint? Keep me posted!

Hi @"jw83876", let's jump into this! When you mention: "if it doesn't work, then why is it working?" are you referring to the automatic downloads, or the version of the app that you're using? If you meant something entirely different, let me know, please. You also mentioned that automatic downloads/updates are turned off,…

Hey everyone, thanks for posting here! Out of curiosity, did you all try a different browser, just to check if the behavior there is the same? Keep me posted, and we'll take it from there! 

Hi @"jw83876", can you make sure use this link, on a different browser, please? 

Hi @"Cody_P", thank you! Keep me posted on the results.

Hey there, @"Don McG", let's jump right into this! In order for you to be able to use Groups, you'd need to have a Dropbox Business plan. Groups are an easy way to add and remove lists of people to your shared folders and makes managing sharing easier. When it comes down to sharing content with an individual account,…

Hi @"MDF construction", welcome to our Community! It's true that the S Mode app has more in common to our mobile app, than our desktop app in the sense that there's not a Dropbox folder locally to the device that'll allow you to keep your content there. If you wish for the files to sync to the device, you'd need to switch…

Hi @"Matteo76", thanks for posting here! When you say you're in the same boat, do you mean in regards to what @"DrStuart" posted? Feel free to elaborate a bit more on that. Some info such as the plan you're currently using, and how you wish to proceed, are more than welcome. Keep me posted! 

Hi @"jw83876", out of curiosity: when you visit your plan page, what subscription do you see listed there? 

Hi @"phonyjesse", how are you today? Do you try to use the browser extension, or the mobile app of Dropbox Passwords? As for the approval, it might sound trivial but have you tried closing Chrome, and the device itself, and then open them again? Keep me posted!

Hi @"Cody_P", if you're still facing the same issue, can you try an advanced re-install, please? 

Hi @"natasha123", thank you for the screenshots! In there, I can see that it's mostly comments on specific folders. Have you tried unsubscribing from the comments of these folders?

Hi @"jaroslawistok", thanks for posting here today! If I understand correct, you'd like to backup some folders that exist in an external drive of yours, to Dropbox, am I right on this one? Feel free to correct me if this isn't the case here. Have you tried unchecking one of the two folders? Also, did you try to enable…

Hey @"salinapshah", welcome to our Community! Have you tried to open, or create a document from a different browser, or from a private browsing window, to see if you get a different behavior? If I were you, I'd try copying the file and then try to preview the copy. Can you give it a go? Keep me posted.

Hi @"Keith Given", let's jump right into this! It's important to note, that for the app to work properly, you'd need to install the app on each individual user profile on the device. You also mentioned that you created a Dropbox top level folder in the location common to all users in the root of a drive partition. Could…