Megan Dropbox Community Moderator

Hey @"rofilmmedia", I can definitely see where you're coming from, and the frustration that stems from this. But we are here to try, and identify why this is happening. Does this happen with all of your files, and folders, or with specific file types? Do you happen to know the size of the content you're uploading, when you…

Awesome news @"Colin C.16"! If you need anything else, you know where to find us! 😊

Hey @"blubber", welcome to our Community! At the moment this isn't possible. However, it'd be a nice idea for a future feature request! If you have a moment, feel free to submit your idea here. Make sure to keep in mind these helpful tips, as to how you can submit your ideas with us, to ensure they get all the attention.…

Hey @"Sam112", can you try an advanced re-install, using these steps? 

Hi @"Angelrios", thanks for posting here today! I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later. Do you have any old devices, that you can use in order to retrieve the…

Hi @"bbaise", welcome to our Community! Are you certain that the app is connected to the same Dropbox account as the one you're checking online? You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings. Provided it's the…

Hey @"Mon0600", thanks for reaching out to the Dropbox Community! Can you let me know what happens when you try to open, and edit your Google Docs via Dropbox? Do you get any errors? Do you have a paid G-Suite account to edit the files? It'll be helpful to also know which platform you're using. Keep me posted!

Hey @"pollyannet", let's jump right into this! In regards to the syncing issue you mentioned, can you try adding a password on more than one device, and see if any of your passwords sync across? This will help to narrow down if the syncing problem exists only with one of your devices, or if multiple devices are affected.…

Hey @"arishperez", I re-instated the article in my previous response. Could you check again, please? 

Hey @"arishperez", let's jump right into this! I'd suggest that you have a look at this Help Center article. It'll give you a step-by-step on how to do this. If you come across any issues, or have any questions let me know! 

Hi @"imagepress", keep in mind that on our end, we don't have an official integration with Thunderbird. Are you using this add-on to link your files from Thunderbird to Dropbox? If so, then as it states: "This add-on is not owned by or affiliated with Dropbox in any way", so you might need to contact them. If you wish, as…

Hey @"DouglasInNewark", can you let me know more, in regards to the app's syncing status currently? Is it up-to-date or is it maybe stuck syncing content? 

Hey @"mblatz01", can I send you a ticket, in order for us to have a closer look into this? 

Hey @"Andrew Smith " , can you try to open a ticket with our Support team about this? If you have any issues doing that, let me know and I'll do it on my end for you. 

Hey @"Kingofmyroom", can you try to create the Transfer using the web, just to see if that's going to make any difference? You can also try downgrading from the beta build that you're currently using, and then using our stable one. You can do this by accessing your account settings on the Dropbox website and turning Early…

Hey @"PuzzledUser", thanks for bringing this to our attention. Don't worry, your message is in the right category here in our Community. Which version of the Dropbox app do you have installed and what's the sync status currently? You can see that by hovering over the Dropbox icon in your system tray. Also, if you quit the…

Hey @"Sam112", sorry to hear about that! Often, the antivirus (not only your firewall) or security software on your computer will block Dropbox from completing the install or startup process. To see if this is the issue, follow these steps: Temporarily disable any antivirus or security programs on your computer. Reinstall…

Hey @"Ashley McLoone", welcome to our Community! Have you tried the steps mentioned in this Help Center article? If not, feel free to give it a go, and let me know! Thanks a bunch!

Hi @"tcoates", let's jump right into this! Keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync…

Hey @"tiffer1967", thanks for posting here today! If I understand correctly, you were added to a Business team, and your Dropbox account has been suspended. In that case, only your team admin can unsuspend it on their end. After that, they can convert the account to a personal one instead. Do you have any old emails, that…

Hey @"carlos41", welcome to our Community! Just checking in with you, to see if you're still facing the same issue or not. Does that happen with all of your Replay projects? Keep me posted, and we'll take it from there! 

Hey @"jacovg91", have you tried to upload content using a different connection, or cellular data? Do you notice the same behavior then? 

Hey @"Allen D.", thanks for the screenshots! At the moment, there's no option for you to edit your context menu. As an alternative, you can follow the steps you're already going with: close Dropbox, use the options you need to use, and then resume. Your feedback regarding our Dropbox desktop application has been very…

Hey @"Peter Liddel", I know this might sound trivial, but can you check again and make sure that these are the steps you followed, to switch out of the S mode? Once that's done, can you try to restart your device, please?

Hi @"MattR55", thanks for posting here today! Your options are to either sign in with an existing Dropbox account, or create a new account. If you merge your existing account into the team, then it will become part of the Business account. You should be able to see and access the Team's files, using your existing…

Hey @"Pat7330890", thanks for posting here! Can you clarify the OS you're using on your Pro Pixel, along with the version of the app that you have installed there? If you have any screenshots of the exact error message you get, that'd be amazing. Keep me posted! 

Hey @"Bravo23", can you send us a few screenshots, in order for us to have a clear visual of what you described? 

Hi @"latelio", your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. Now, as for the behavior you mentioned initially about changing files/folders and the message that "something couldn't be completed", could you maybe try to re-create it and send us along…

Hey @"TurquoiseWoman", can you send us a couple of screenshots please? One of the app's syncing status, and a second one showing the difference between your files online versus locally in your Dropbox folder? 

Hey @"Perezdaniel", let's jump right into this! As a first step, can you clarify the version of your OS, and the Dropbox app that you're using on your end? Also, do you upload content using camera uploads, or manual uploads? Let me know more!