Megan Dropbox Community Moderator

Hey @"Matt Busfield", can I send you an email, in order for us to have a closer look into this? 

Hey @"mikewill", just to clarify: when you access your Backups page online, does the backup show as active, or disabled? If it's active, can you try to disable it? After you disable it, can you access your device, and move the paths back to their original locations? If you get any errors throughout this, let me know. 

Hey @"innoway" & @"asmz420103", can I send you an email, in order for us to have a closer look into this?

Hey @"Malpani", can I send you an email, in order for us to have a closer look into this? 

Thanks for sharing the steps that you followed for others to use @"SteveSh"! Glad to see everything is back on track too. Have a lovely weekend ahead,enjoy! 

Hi @"SteveSh", if you get the same error even when Dropbox is closed, or removed from the device, then most likely it'd have to do with Microsoft, rather than Dropbox. Does this happen if you move these files outside of your Dropbox folder too? 

Hey @"RallyXS", what happens when you quit Dropbox, and try to access the file then? Do you see any errors?

Hey @"MG1964", thanks for posting here today! Here's how you can save your Transfer files, into your Dropbox account: Essentially you need to download your own Transfers, and then upload it to your account. You can access all of your Transfers here. Then you'd need to click on the little chain-like icon on the right…

Hey @"ehahn9", let's jump right into this! Can you let me know if you see any specific numbers when you hover your mouse over your little Dropbox icon, on your menu bar, next to your WiFi? What do you see on the bottom of the pop-up window, when you then click on the icon? Also, if you click the Dropbox icon, and then…

Hi @"Colin C.16", it might sound trivial but are you sure you're entering the email correctly there? If so, please add no-reply@dropbox.com to your email's contacts/address book and repeat the steps to reset your password.

Hey @"NB14", okay let's try a few things: first thing is to try the same process on a folder path outside of your Documents path. And while you're at it, can you also try a different browser altogether, please? 

Hey @"Anonymous0", can you let me know the app's current syncing status? Also, please send me a couple of screenshots of the files you have inside your Dropbox folder, and the icons you see there. Thanks! 

Hey @"Matt Busfield", interesting, thanks for letting us know about that! Are you certain that the files/folders aren't shared with someone? Also, can you send me a screenshot from the mobile app, when you try to delete the file from there?

Awesome news @"NI44" & thanks for updating us here. If you need anything else, we'll be one post away. Just give us a shout! 

I just sent you an email @dluptonmd! See you there. 

Thank you for the updates @"lucamosca1"! I'll be waiting for your news in regards to this. 

Hi @"rofilmmedia", I just sent you an email, I'll see you there!

Hi there, @"MarkMM", let's jump right into this! Do you think you can share some additional info with me, about this? You mentioned that you have the same issue as the OP, right? Feel free to give me some details in regards to the installed OS that your device is using at the moment, and if you have issues opening files,…

Hey @"NB14", let's jump right into this! Rewinding a folder, to the appropriate time before a deletion took place, should also restore the files in the folder. Is it possible that you didn't give it enough time, in order to see the files start populating online? Another thing I can think of, is that you rewound the folder…

Hi @"rofilmmedia", if you could also send me a screenshot of the error message you get, that'd be amazing. I'd need it in order to have a visual, and we'll proceed from there. 

Hey @"ksl0588", can I send you an email, in order for us to have a closer look into this? 

Hi @"NI44" & @"cinergia", when you're getting redirected to the Backup page, do you see any active backups at all? 

Hi @"CT_3", thanks for posting here today! It sounds like your sharing ability has been temporarily banned. Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Davisfarms", let's jump right into this! Can you clarify the OS of the device you're using, along with the Dropbox version that you have installed there? Have you tried uninstalling, then re-installing the app, just to check if the behavior remains the same? Keep me posted, and we'll take it from there!

Hey @Pious Magician , I just sent you an email, I'll see you there!

Hey @"Anonymous0", did you notice this behavior with online-only files, or files synced as available offline?

Hi @"Andrew Smith " , I just sent you an email, I'll see you there!

Hey @"Stephen Leake", thanks for posting here today! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Mon0600", are you definitely signed into a Google account with the same email as your Dropbox email? Can you send me a screenshot of the error message you're receiving, please? 

Hi @"Pious Magician ", welcome to our Community! Did Dropbox come preinstalled on the device or did you download it yourself? Also, did you create a new account or sign in with an existing account in the Acer promotion? Just make sure your account follows the terms of service for the promotion too. Let me know more!