Megan Dropbox Community Moderator

Hi @"Robyn Mott"., don't even mention it! 😊 It's my pleasure, and I'll be one post away if you ever need me! 

Hi @"gudmormedia", it's definitely a good sign that it's looking the way it should on your end. Have they tried using a different browser on their end? Is it possible that it's their monitor, distorting the color? 

Hi @"NicoleK1", how are you today? Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? Could you also check the junk or spam folder on your email account? Let me know more! 

Hi @"kw9", can we send you an email, in order for us to have a closer look into this? 

Hi @"Gordon85", happy Tuesday! It all depends on the settings they choose to have about this particular folder. Depending on the settings that users have set for their account, they’ll receive the relevant notification. You can find more info regarding desktop and mobile notifications here and email notifications here.…

Hi @"pvlkohout", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hey @"Ekaterina Malakhova", welcome to our Community! Just to clarify, do you use a Basic, free account or are you part of a team? You can check your plan page here. Provided you're using a Basic account, then a 4GB shared folder, would clutter the account's storage space, therefore it would make sense that you're out of…

Hi @"Blavious_B", thanks for posting here! I've merged your post under a similar thread, where others have also expressed this question. Feel free to have a look at what was mentioned here. Essentially, since the folder exists in both accounts, you'd both need space to edit, and make changes. If you have any questions, let…

Hey there, @"Ron-TGG", I hope you're doing well! Can you clarify which one of our platforms you use, when trying to upload the content? Is it the web, desktop or mobile app? Do you happen to have a screenshot of the error message you get when this happens? Keep me posted, and we'll take it from there! 

Hi @"gudmormedia", welcome to our Community! How do you share your images with your clients? Have you tried downloading them on your end, and if you did were the results the same? Let me know more, and we'll take it from there! 

Hi @"kingshare", please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. If you are over quota all that should happen is that Dropbox will not sync any new files. 

Hi @"andry88", I just sent you an email, I'll see you there. Cheers!

Hi @"confi", thanks for posting here! I just sent you an email, I'll see you there! 

Hi @"Chrissy_72", have you contacted your bank about this? If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt Should you need further assistance though, do let me know and I'll reach out to the email address you use…

Hi @"blantonmray", thanks for posting here today! This is expected behavior, but in any case I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"Ulrike Steven", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Cheers!

Hi @"hardee", thank you for this! Can I send you an email, in order for us to have a closer look into this? 

Hi @"Krabut", thanks for posting here! Keep in mind that renaming a folder on a lower level than what's shared, shouldn't affect the link, as well as renaming a higher folder affecting a shared subfolder. I hope this clarifies!

Hi @"SHJAIA", let's jump right into this! If I understand this correctly, the behavior you described happens when you use Safari to preview your content, am I correct on this one? If not, feel free to correct me, by all means. Have you tried a different browser, by any chance? You're welcome to upload any screenshots,…

Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online? 

Hi @"Lsquared", that's a good question, that happens to be outside the area of expertise, I am afraid. However, it's recommended by Apple, in case you're experiencing issues when searching for files. If you need to know more about this, feel free to reach out to Apple, in order for them to give you more details about the…

If you need anything else, we'll be one post away @"STaber"! 

Hi @"andry88", can I send you an email, in order for us to have a closer look into this?

Hi @"jprenno", thanks for posting here today! Can you check this post here, try out the troubleshooting steps that are provided, and let me know if you have any questions? Thank you!

Hi @"STaber", have you tried disabling the feature, using your Backup page online? 

Hi @"suirauqa", one thing I noticed from your screenshot, is the version of our app. It seems like you're using our Beta version, which could be causing this small syncing hiccup. Can you try accessing your account's settings online, and disable Early Releases? Once that is done, please re-install the app, and let me know…

Hi @"bst7", let's jump right into this! It seems rather odd that you can't locate your Backup when you check your account online either. Have you made sure you're logged into the correct Dropbox account? Have you checked your event page at all? The Events page at www.dropbox.com/events gives you an overview of all activity…

Hi @"hardee", welcome to our Community! Do you have the full error that you receive on your end? Is it the same as the one the OP posted on this thread? Let me know, and we'll take it from there!

Hi @"AdamGr", yes, it definitely works on all of our platforms. 😊

Hi @"Leett", awesome ******, thanks for clarifying! Can you also send us a few screenshots of the modified time as shown on one of your files, please?