Megan Dropbox Community Moderator

Hi @"erwevan", let's jump right into this! Do you notice this behavior with all of your Paper files, and if so, when did this start happening? Also, from the screenshots it seems like you're using Firefox as your default browser. Can you make sure it's updated with the latest update if there is any? Keep me posted, and…

Hey @"Joe hehe", I just sent you an email, I'll see you there! 

Hi @"SausalitoDog", let's jump right into this! As a first thing, can you clarify the version of the Dropbox app that's installed on your device? You should be able to see this, by hovering your mouse over the little Dropbox icon, on the menu bar. Also, does that happen with all files, and folders or some of them? Does it…

Hi @"klamerus", let's jump right into this! It is safe to say that you're using the mobile app, in order to upload your content, right? If so, can you clarify the version that you're using? Also, do you use camera uploads on your end to do that? If yes, did the content sync when you opened up the app? Let me know more, and…

Hi there, @"jote", let's look right into this! Can you clarify the file types you're trying to preview, and if you're using our website, or the desktop app directly? Do they appear without an issue when you try previewing them on your phone? Keep me posted, and we'll take it from there!

Hi @"Shareware", welcome to our Community! Provided you're using the right steps to create a shared folder, and set its permissions, then none of the things you mentioned should be happening. The first thing we need to do, is identify if you're sending a "can view" or "can edit" shared link. Can you check this Help Center…

Hey @"Tawfee52", the level of support depends on the type of plan you have. If you're trying to contact our Support using a Basic account, then you wouldn't have chat support available to you. As for the billing info you're asked to send us, keep in mind that we specifically request credit card information that gives us…

Feel free to share your ticket number with me, if you wish, in order to locate it on our system @"miramira"!

I just sent you an email, I'll see you there @"darrylschick"! 

Hey there, @"miramira", let's jump right into this! Can you clarify for me what’s the current app version of your Dropbox app, as well as its syncing status? You can see that by hovering over the Dropbox icon in your system tray with your mouse. When did this start happening for you? Let me know!

Hi @"Colin C.16", I just sent you an email, I'll see you there! 

Can I then send to both an email, in order for us to have a closer look into this @"simonescartabelli" & @"diegodp83"? 

Hi @"mikewill", can you head to C:\Users\Michael and try to follow the action to right click and reset folder locations from there?

Hey @"Phin", thanks for the update! Do you notice the same behavior when searching through your files using a different browser too? 

Hi @"jobo49", welcome to our Community! Can you please check the exact sync status and version of the app for me? You can hover over the Dropbox icon in your menu bar with your mouse to see this info. If you have any relevant screenshots, of the files as they appear on both of these paths, I'd appreciate that too. Keep me…

Hey @"emjay2", sorry to hear about that! I was able to locate your new ticket on our system about your refund request. I've passed your comments to the agent working on your case, and they'll be with you shortly. If you need anything else, we'll be one post away! 

Ehi @"simonescartabelli" e @"diegodp83", come passaggio finale, potresti provare a disinstallare e reinstallare l'app? -- Hey @"simonescartabelli" & @"diegodp83", as a final step, could you try uninstalling, then re-installing the app? 

Hi @"jldallman", have you tried accessing your events page in the Dropbox account that you still have access to? The Events page gives you an overview of all activity in your account, so we should be able to identify if it's a new account, or not. 

Hi @"mikewill", based on the error that you mentioned, it sounds like the reparse points (or the shortcuts) will need to be deleted first. Can you try to delete the folders with the arrows on them and then try follow the steps, in order to 'Restore Defaults' from the folders in C:\Users\username\Dropbox\My PC (<hostname>)…

Hey @"simonescartabelli", potresti provare anche tu questi passaggi e aggiornarmi in merito? -- Hey @"simonescartabelli", could you try these steps too, and update me on this? 

Hey @"w_b", thanks for the update here. Can you please quit the Dropbox app, then restart your computer and then relaunch the app from your applications folder, to see if that helps? Also, can you locate this file online, and try to rename it?

Hi @"w_b", thanks for posting here! Can you share some info as to what you'd like to achieve, or what the issue is? Do you face the same issue as the OP mentioned, or something different? Let me know more, and I'll be happy to share some next troubleshooting steps with you.

Ciao @"simonescartabelli", hai riavviato il computer da quando te ne sei accorto per la prima volta? Puoi farmi sapere da quanto tempo la tua app Dropbox indicizza i file? Inoltre, qual è la sua attuale versione dell'app? -- Hi @"simonescartabelli", have you rebooted your computer since you first noticed this? Can you let…

Hi @"mikewill", when I talk about moving the desktop, documents and downloads back to where they originally were, I mean by dragging them from within your Dropbox folder, to the path you'd like to have them. You can also try following these steps. As for the syncing icons along with your Dropbox icon not being present…

Hey @"mikewill", did you try to move your Desktop, back to its initial path on your device? If so, do you get any specific errors? As for our syncing icons: keep in mind that the Dropbox application employs a number of icon overlays and context menus for added functionality. They allow the user to understand the state of a…

Awesome news @"haikal"! If you need anything else, we'll be here for you. 

Hey @"HTMedia", let's jump right into this! If I understand the issue correctly, you're trying to upload a file using the web, but you can't achieve that, right? Provided you're not using the web, just make sure to clarify the platform that you're using. Can you clarify the exact error you get, when trying to upload your…

Hi @"Anindya42001", based on the error message, it doesn't seem like you're able to use the web, in order to upload these files. Have you tried adding the content, using the desktop app, in order for them to sync online? If not, you could give it a go.

Hey @"Malpani", yes, I got you! I just sent you an email, and I'll see you there. Cheers!

Hey @"Haikal Helmy", thanks for the ticket number! I was able to locate it on our system, and pass my comments there. One of our agents will be with you shortly. Hang tight!