Megan Dropbox Community Moderator

Hi @"marcchabot", welcome to our Community, let's jump into this! The first thing we need to identify is how the sender, decided to share the content with you. Was it through a shared link, or a shared folder? The fact that you don't see the content, when trying to access your sharing tab, means that it's most likely not a…

Hi @"Adarsh Anand", let's jump right into this! Did you share the file through a shared link, or directly with them? When removing someone, from a shared file that member loses access to the folder and all the files it contains. I'm going to quote this Help Center article, and say that: If the member you'd like to remove…

Hey there, @"soupp993", no worries, I am here to help! If you don't mind, I can send you an email, in order for us to have a closer look into this. Is that okay? Keep me posted!

Fantastic news @"Jesse Fargo"! This is what I like to hear! If you need anything else, we're always at your service. 😊

Hello, @"bubbliciouscyborg", I'm sorry to hear about this. Let's see what we can find! Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not? Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?…

Hi @"Aloha1", does it allow you to click on "My PC (DESKTOP)" or not?

Hi @"NicoleK1", I've given a nudge to the agent working on your case. Hang tight, and we should get things back on track for you soon. 

Hey all, I hope you're doing well! Thanks for reporting about this. Everything should be resolved. Do you still face this issue, and if yes, does it happen on multiple browsers too? Keep me posted!

Hi @"Susan D.11", that's amazing news! 😊 We only had your report about this, if I am being honest. Make sure to keep an eye out, and update us if this happens again, we'll be one post away! 

Hi @"Jesse Fargo", can you also try one more thing, using the steps my colleague @"Walter" provided here? 

Glad to see that everything is back on track @"King_Jaey"! If you need anything you know where to find us! 😎

Hi @"Krabut", feel free to have a look at Rich's response here, since he described everything greatly. If you have any questions, I'm always at your service!

Hey @"Jo schwartz", welcome to our Community! Can you check your plan page here, with all the breakdown of what's taking up space in your account, and let me know more? Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community…

Hey @"Froun", welcome to our Community! You can check your plan page here, with all the breakdown of what's taking up space in your account. However you mentioned you've already checked online for this. Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that…

Awesome, thank you @"NicoleK1"! I can see that an agent has just responded back to your second ticket number. Hold tight and an agent will be with you soon, in regards to the first ticket too. Thank you!

I just sent you an email, I'll see you there @"lehestro"! 

Hi @"Leett", based on the screenshot you sent, it seems that the time in the version history is the time the file was uploaded to Dropbox, hence the difference. Now, as for Backup, it seems that the steps you mentioned, are about disabling Backups entirely, am I right about this? Also the settings are for the account…

Hi @"Justin J.10", thanks for reporting this! Does this happen only on Chromium browsers? Does it work on any different browsers? Keep me posted!

Hi @"Jesse Fargo", can you send me a screenshot of the files and folders as shown in your Dropbox folder, please? 

Hi @"Ekaterina Malakhova", you can always upgrade for more space. Do you get any specific errors when trying to upgrade? 

Hi @"bst7", I'm going to quote this Help Center article: "Users on the latest Dropbox for macOS update will no longer be able to access Vault through the Dropbox desktop app. You’ll still be able to access Vault on dropbox.com and the Dropbox mobile app." Now, it's important to note, that Vault requires quite a few steps,…

Hi @"Jesse Fargo", how are you today? Interesting case there. Can you clarify the version of the desktop app, that you have installed on your device? You can find this by locating your Dropbox icon on your task bar, next to your WiFi and hovering your mouse over it. Also, if I were you, I'd try quitting the app, and then…

Hey guys, I hope you're doing well! Can I send you a ticket, in order for us to have a closer look into this? 

Amazing ****** with the tickets there, @"NicoleK1"! Could you send me the ticket numbers so I can locate them on my end? 

Hi @"Luc-FJ", thanks for posting here today! You mentioned that this happens in specific browsers, right? What error are you getting when trying to open that URL? Does the normal dl=0 link work? What device are you using to access the links? Keep me posted!

Hi @"gpantelios7", I'm afraid this wouldn't be possible. 

Hi @"Ron-TGG", great ****** on the added details there! Have you tried to upload the same folder, using a different browser? And if you have, do you get the same error there? Also, does this happen when you try to upload folders using the website, or do you notice the same behavior with individual files? 

Hi @"NicoleK1", thanks for clarifying! In this case, can I send you an email, in order for us to have a closer look into this? 

Hi @"gpantelios7", sorry to hear about that! If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before. I hope this clarifies!

Hi @"kingshare", correct!