Megan Dropbox Community Moderator

Hi @"DSK1969", let's jump right into this! If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate? Let me know!

Hi @"iulianbaciuonline", I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let us know!

Hi @"LiesVR", thanks for posting here today! Have you tried directly contacting our Team, using this form? If not, feel free to do this, and let me know of your ticket number reference, so I can locate it on my end. Keep me posted! 

Hey @"JenniferSC", you mentioned that the app is still indexing files, which is normal during our migration. Do you notice the number decreasing? 

Hi @"Chibi", let's jump right into this! It sounds like someone sent you a link, in order to upload content to their Dropbox account, using a File Request. Can you check this article, and confirm this is what they used, or was it maybe a shared link? Provided it was a File Request, it would be normal, that you wouldn't be…

Hey @"egautr1982", No worries! I just sent you an email, in order for us to have a closer look into this. See you there! 

No worries, @"YL gmail"! I just sent you an email, in order for us to have a closer look into this! 

Sorry to jump in here @"lavelhicks "! I just sent you an email, I'll see you there!

Hi @"Alexius321", don't worry this is why I am here. I just sent you an email, I'll see you there!

Hi @"VisintinTH", welcome to our Community, I hope you're doing well! You can see more in regards to how we protect your files here. If you have any additional questions, don't hesitate to ask away! 

Hi @"Robert Barrett", happy Tuesday! When you share a folder with someone, and especially when you make them an editor and they have to add, remove content etc, they'd need to have a copy of the folder in their Dropbox account. Now, depending on the size of the folder, and if it's not way above the 2GB of a Basic account,…

Hi @"JenniferSC", thanks for the screenshot! Have you tried uninstalling, and re-installing the app, by any chance? If not, can you give it a go? 

Hey @"speilee", you can see more info as to how you can disable Backup here. If you have any questions, feel free to let me know. 

Hey @"kiranbatta", is it possible that the file is accidentally saved under a different name? Also, what type of file are we talking about? If you access your events page here, do you see any additions on said file while you were working on it? 

Hey @"lostone", welcome to our Community! Technically if the link has expired then, you need to create a new link to the file or folder. Did you extend the link, or set a new expiration date? If you try to access your existing link using an incognito tab on your browser, are you able to see the content, or do you get any…

Hey @"WDamron", you mentioned a 2-3 gap, are you referring to months, or years? I'm simply asking, because Dropbox will close an account after some time of inactivity, so this could be the case. Also, it sounds based on the info you provided about the missing content, that they were deleted a long time ago, therefore they…

Hi @"ahmed" Saami , if you're using the app, you'd first need to add the content to your Dropbox account, and allow for the changes to sync locally, to your device. Now, you also mentioned that this path didn't work. Can you elaborate on this? Did you get any errors when doing so, or was your account's quota not enough to…

Hi @"srndreambox", can you clarify the app's syncing status, and version at the moment? You should be able to find that by locating your Dropbox icon on your menu bar, next to your WiFi icon, and hovering your mouse over it. I just want to make sure you're not using the beta version of the app. As for the cloud icon with…

Hi @"Dean G.4", when you say that you manually uploaded them, do you mean through the web? If you use the web, in order to rename these files, do you notice a difference? If not, feel free to send me another screenshot of the message you get. 

Hey @"ABuckley", welcome to our Community! As you guessed, at the moment this isn't possible. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know! 

Hi @"Paul C.32", let's jump right into this! I'm not entirely sure that I follow the situation here. Can you give me some info in regards to the file, and where you're looking at it? If you could also walk me through the steps that you follow, that'd be great. Keep me posted!

Hi @YL gmail, let's see what we can find on this! When you visit your plan page here, which subscription do you see there? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon and…

Hey @"Jon G.23", thanks for posting here today! Are you certain that it was Dropbox that slowed down your entire device, and drive, and not a different app, or program? Provided that it was indeed Dropbox that caused your device to slow down, that behavior would be present mainly in the Dropbox folder, not outside of it.…

Hi @"NelliHegi", welcome to our Community! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. Or perhaps you have any active Backups enabled. Also, where do you…

Hey @"Becca123", I just sent you an email, I'll see you there, Becca! 

Hi @"lunalunare", if you access your link tab here, can you see any of them?

Awesome news @"Geoff S.10"! Keep an eye out, and let me know if you need further assistance. 

Sorry to jump in here @"Ahmed Saami "! You said you were trying to download the file locally to the device. Do you have enough space on the device to do so? Have you tried a different device? Also, do you use a Basic account? If not, can you try adding the file directly to your Dropbox account, and then downloading it from…

Hi @"NeedHelpMA", can you try a different browser, and let me know if you get the same results there? Also, feel free to send me a screenshot of what you see on your end, in order for me to have a visual. Thanks! 

Hey @"WDamron", let's jump right into this! Did you change the email address of the Dropbox account, or accidentally created a new account? You also mentioned that you hadn't looked at the account for quite some time, can you clarify how long has it been since you last accessed the account? Can you clarify what your events…