Megan Dropbox Community Moderator

Hi @"RonL", do you access your Dropbox folder, open and edit the files from there? Also, do you have any Backups enabled at the moment?

Hey @"rws762", I hope you're doing well! When you say that you have issues opening these files, can you let me know what happens when you try to open them? Do you get any specific errors? Also, do you see the option to make them available offline, when you right click on them? As for the error you provided, can you perform…

Hi @"Arielct", you mentioned that you tried to upload content on a different Mac at your office using the same upload speed. What was the app's speed then? Can you also attach a screenshot of the app's syncing status at the moment? 

Thanks for your speedy response @"It_Support_1234"! Do you use a Business team, or individual Dropbox accounts? I'm asking, because if it's a Business one, your admin should be able to contact Support, and inform them about this, in order for them to have a closer look. However, if you're referring to individual Dropbox…

Hi @"clarkie", if you were able to sign into the account, and saw both personal and work files, it all points out to you being part of a Business team. Is it possible that you created a new account, or have a different account that you used to sign into Dropbox with? 

Hi @"Joshydubs", you mentioned that when you used a different device, the files didn't have any issues when you tried to export them, right? If you preview these files online, do you have any issues with the way they look? Have you tried a different browser, to download the files by any chance? 

Hi @"It_Support_1234", thanks for posting here today! Have you tried to add the no-reply@dropbox.com to your email's contact list? Also, is it possible that you're all running on custom domains? I'd recommend checking with your IT team directly to confirm that none of the official Dropbox domains are being blocked by the…

Hi @"isotropy", thanks for reporting this back to us! Can you share some additional info that @"jstdbx" asked above? I would like for you to locate your Dropbox icon. It would be on the menu or task bar, next to your WiFi and hover your mouse there. That should give you the version of the app. If you could also let us know…

Hi @"mblatz01", thanks for the details! Keep in mind that his issue may be related to other applications on your computer that use the icon overlay and context menu functionality of your OS. As you are on Windows, please note that it has a limit of 15 overlay icons that Windows Explorer can load, and the operating system…

Sure you can @"TurquoiseWoman"! Take your time, and let us know of any updates!

Hi @"clarkie", thanks for bringing this to our attention. It sounds like you were deleted from a Dropbox Business team, meaning that your account was deleted. In order to reactivate the account, if it hasn't been longer than 7 days since the account deletion, and if the admin hasn't transferred the files to another team…

Hi @"honeycombk2000", do you use the same browser when you use your PC and your phone? Do you notice this behavior on multiple browsers too? 

Hi @"lombardc", did you try the steps I provided above in order for you to sign out of one account, and into the other one? If so, did you have any issues with this? 

Hi again @"Homer"! If you need access to two different Dropbox accounts on the same computer the best option is to create a second user account within your operating system for the second Dropbox account. However, you would need to log out of one user account and log in to the other account to switch Dropbox accounts. This…

Hi @"Joshydubs", let's jump right into this! As a first step, I'd like to know if you're downloading these files using a shared link, or if they exist in your Dropbox account. Provided that you're doing it a different way, feel free to let me know. Do you use the mobile app on your phone, or the browser? Keep me posted,…

Hi @"cm12345", thanks for posting here today! You should be able to swap the underlying document, if you follow these steps: Click on edit to edit a template and click on Next to get to the Place field page: -On the left side menu bar click on Documents. -You’ll see a thumbnail view of your document with “…” (ellipsis).…

Hi @"FelipeP", no worries, I'm here so that we can look into this! First of all, great ****** troubleshooting this on your end. What is the OS that you're using on your device? Is it the latest one? Also, do you notice the same behavior when you search for file types other than .pdf ones? Let me know more, and we'll take…

Hi @"SuperetteStudio", let's jump right into this! Now, based on the first issue you mentioned about the previews of these files when they are available offline: it'll sound trivial, but have you tried rebooting your device? Feel free to also let me know the version of the app that you're using on your end. You can find…

Awesome news @"Mkbg"! If you need anything else, let me know. 

Hi @"jensu", welcome to our Community! When you say that you still have access to your files,through an API can you clarify if you are able to download them? If so, then we would suggest you download them, and create a new Dropbox account. Without access to the email address you won't be able to sign in to your account.…

Hi @"Vicky8", are you talking about Team files, or personal files in the member's space? You also mentioned that you're going through a similar situation as the OP here. Can you share a bit more info in regards to that? 

Hi @"gzamba", can you clarify the version of the app that you use at the moment? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. It sounds like you haven't updated the app to the new Dropbox for macOS, right? If you have any available screenshots from your…

Hi @"Cyndi Lombardo", let's jump right into this! If I understand the situation correctly, it seems that you accidentally linked the wrong Dropbox account to your Mac, and you need to know how to use your personal account, is that correct? Feel free to correct me if this isn't your end goal here. Keep in mind, that you can…

Hi @"hughH", can you clarify the version of our app, that you use on your end? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. If you could also send us a couple of screenshots of this whole process, in order for us to have a visual, that'd be lovely. Keep…

Hey @"Ninasada", sorry to hear about that! I'm afraid that Mark is correct. If you joined a Dropbox Business team, the admin is the one responsible for your files. He will need to restore the account, then remove you from it, so that you can go back to your personal account. They will need to remove you by converting your…

Hey @"Andrew" Smith, welcome to our Community! In regards to the behavior of the files on the device, and how slow they behave: may I ask, approximately how many files are you syncing via the desktop app? Is it more than our soft limit of 300K files? Can you perhaps use selective sync for folders you don't need locally on…

Hey there, @"Charles L.10", I'd be happy to help! If I understand your need correctly, it seems that you wish to export music files from your Dropbox account and mobile app, locally to your phone, is that correct? If not, feel free to clarify and let me know more. Have you tried following these steps, by any chance? Keep…

Hi @"Homer", let's jump right into this! Using Backup with 4 different user profiles is not currently possible with our Backup feature, I'm afraid. We appreciate your feedback, though, and I will pass this to our team. If you have any more questions, please let us know.

Hi @"mattpetrunak", let's jump right into this! If I am guessing correctly, it seems you're using our website in order to download the file, right? Do you get any specific errors, or do you see the file as incomplete? Keep in mind that a 126GB file would be too large, in order to successfully download from our website.…

Hey @"cher0228", thanks for posting here today! Have you by any chance tried to contact our Support team about this? If so, feel free to share your ticket number reference with me, in order to locate it on our system. Thanks a bunch!