Megan Dropbox Community Moderator

Hey @"imagepress", thanks for posting here today! Do you notice this behavior every time you add a Dropbox link to your email? When did this start happening? Have you tried adding no-reply@dropboxmail.com to your email contacts? Keep me posted, and we'll take it from there!

Hey @"WR_O", I'd be happy to help! It's rather odd that you don't see your billing tab at all. Are you sure you were the one that updated the billing info on the team in the first place? Is it possible that it was some other member of the Team, or a reseller maybe? Let me know more!

Hey @"Ovi A.1", if you don't see any icons there, then you can safely delete the folders without affecting your account online. When you uninstall the app, the Dropbox folder isn't removed automatically. This is the culprit behind this.

Hey @"RexVex", I just sent you an email, I'll see you there!

Hey @"RexVex", I just sent you an email, I'll see you there!

Awesome news @"GaleAbraham"! You can learn more about Dropbox here, and you can also navigate our many Help Center articles. If you need anything, we'll be one post away!

Hey @"jbrad11", in that case can I send you an email, in order for us to have a closer look into this?

Hey @"Andrew" Smith , could you try temporarily closing third party apps, including security software and antivirus, that could be hindering the way the app works? Maybe that will do the trick. This might also tie into high CPU/RAM usage, so I’d recommend looking over this article as well to see if any of the steps there…

Hey @"office dyjore", can I send you an email, in order for us to have a closer look into this? 

Hey @"giulialatini", welcome to our Community! When you say that you moved on, do you mean that you forgot the account in question? When was the last time that you accessed that account? Was it more than a year ago? Keep me posted!

Hey @"DouglasInNewark", let's jump right into this! As a first step, did you notice when this behavior started happening? Have you tried any of the troubleshooting steps mentioned in the thread that you linked, such as restarting the device, and the app? Let me know more!

Hey @"AFie", welcome to our Community! It sounds like you might be trying to download a larger folder using our website. Is the content added to your account, or do you access it using a shared link? It sounds like the error you might be getting is due to the folder size. How ****** is the folder? As for the desktop app,…

Hi there, @"office dyjore", how are you today? Is it possible that the charge is coming from a different account? Have you tried using our self-serve, look-up tool, in order to locate where the charge came from? Once you do that, you can sign into the account, and directly contact Support from there. Keep me posted, and…

Hey @"IMPORTADORA ROBLE", let's jump right into this! Can you clarify if you have any Backups enabled at the moment, as Rich suggested? Also, what do you see when you access your account's plan page? Keep me posted! 

Hey @"jerryp", welcome to our Community! Feel free to take a look at my colleagues response in regards to this here. If you have any questions, let me know!

Hey @"GaleAbraham", can you send us a screenshot of your file names, and how they appear at the moment? 

Hey @"cjbarnhart", can you send me a screenshot of the options you see, when you right click on a folder, or file within your Dropbox folder? Feel free to also send me one of the app's syncing status, and version. It'll help me get a visual. Thanks!

Hey @"Ovi A.1", let's jump right into this! Since you deleted the app, you should be good to delete the folder. However, here's what we can check, in order for us to be fully certain: The content in the Dropbox folder that you see in the CloudStorage location, does it have any syncing icons next to it? If not, then you…

Hey @"jakub_t", can you send us a few screenshots of the images as they appear locally on your device, and what do you see on the other end on the Dropbox website? 

Hey @"GaleAbraham", here you can see on the left part of the screen the Name column when accessing All files. And this is on the left, when you click Modified. Can you click on them, and modify how you want to sort your content?

Awesome news @"rws762"! If you need anything else let us know! 😎

Hi @"Alejandraescalantef", is it possible that you were using a different Dropbox account, under a different email address than the one you're using when you try to sign in? Do you have any other linked devices that you can use, in order to see your files there, and possibly download them? 

Hey @"Fakeemailcheck", can you send me a screenshot of the email address you mentioned, along with the body of the email, please?

Hey @"Homer", if you need anything else, give us a shout!

Hey @"FelipeP", I just sent you an email, I'll see you there!

Hey @"rws762", if you could give it a go, and then update us, that'd be lovely. 

Hi @"Fakeemailcheck", let's jump right into this! Can you confirm and let me know what's in these emails that you receive from Dropbox @"Email".dropbox.com? Keep me posted, and we'll take it from there!

If you could give it a go, and let us know that'd be amazing @"mblatz01"! If this doesn't work, we're here to try out the next steps. 

Hey @"Vicky8", it all depends on the actions the admin takes when accessing the account. if an admin signed in as a user and just viewed a file, the member might not be able to identify that. An admin on the team -even if it's not the same admin- could use the Activity log to see that. As a member, you can use the Events…

Hey @"Joshydubs", if the files preview online or when you export them to your phone without any issue, then it's not related to Dropbox. You should be checking with any of these apps, in order to identify what could be happening. If there was an issue on our end, the content wouldn't preview properly online, or when you…