Megan Dropbox Community Moderator

Hi @"RickyW", I just sent you an email, I'll see you there!

Hi @"icetubMP", have you updated your browser to the latest version by the way?

Hey @"wa4ywm", if you're on a paid Professional, or paid plan you can choose for people not to download content, or add a password to your links as Hannah suggested. If you invite a user to your shared folder directly, instead of a shared link they would need a Dropbox account, and they can either have "can edit" or "can…

Hi @"Ardy903", let's jump right into this! First things first: can you clarify if you're checking online on the web, or locally in your Dropbox folder for the missing files? When was the last time you saw the files online? Have you checked your deleted files page, along with your events page? As for the screenshot, you…

Hi @"gaven1", welcome to our Community! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? That way, you can log into the other account, and chat with our Support, and ask for a refund request…

Hey @"TOFU", thanks for clarifying! Do you have access to your PC, to check if the app is updated, and syncing properly? Also, how did you add the files? Did you copy them in your Dropbox folder when doing so? Feel free to let me know the app's syncing status, and version by hovering over the little Dropbox icon, on your…

Hey @"Forfeit", thanks for clarifying! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know! 

Hi @"Jill999", sorry to jump in here! Do you happen to be on a Dropbox Business account, or have you upgraded recently? If so, you'd indeed need to link a paid G-Suite account to edit the files.

Hi @"NB14", I just sent you an email, I'll see you there! 

Hey @"peswars", I just sent you an email, I'll see you there! 

Hi @"lunalunare", sorry to jump in here! Can you clarify if you're using an individual account, or a Team one? Since you weren't the owner of the shared folder, deleting the folder would still keep it shared with any existing members. However, since you removed it, it should no longer take up space in your Dropbox account;…

Hi @"Marshal mellow", let's jump right into this! I'd need some additional info, to fully grasp the situation, and guide you as to how you can resolve it. How do you upload the content from your PC? Do you use the desktop app, or our website? When you say that you can't get anywhere, do you mean that you have trouble…

Hi @"TreeSawDesign", welcome to our Community! Did you notice the app's syncing status being stuck after the update to the new Dropbox for macOS? What about the OS version that you're using on your end? If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article.…

Hey @"peswars", in this case can I send you an email, in order for us to have a closer look into this? 

I just sent you an email @"jonathanbt"! I'll see you there, cheers! 

Hey there, @"jonathanbt", thanks for posting here today! Can I send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there! 

Hey @"RickyW", thanks for the screenshots! Do you use the same version of the app, on both your iPhone 13 and your SE? Have you tried uninstalling, and then re-installing the app on your iPhone 13 by any chance? 

Hey @"wa4ywm", let's try the process from scratch, shall we? The first thing I would like for you to do is follow the steps here, in order to remove said member from the folder or unshare the folder entirely. Alternatively, you can create a new test folder, and check the behavior there. Now, once we have our unshared…

Hi @"Dive-Dive-Dive", sorry to jump in here, but what is the OS that's currently installed on your iPad? Also, I know you said that it silently fails, but can you attach some screenshots of the steps you follow, in order for us to have visual too? 

Hi @"Chris1334", let's jump right into this! You should be able to see all of your shared links, by visiting your sharing tab right here. I hope this clarifies, let me know if you need anything else! 

Hey there, @"Martin Urakawa", let's jump right into this! You mentioned that you can't see certain folders and files, when you open your app on your iPhone and iPad. Can you clarify if you can still view the content when you visit your account online? Also, how did you add the content in the first place? Was it through…

Hi @"erwevan", let's jump right into this! Do you notice this behavior with all of your Paper files, and if so, when did this start happening? Also, from the screenshots it seems like you're using Firefox as your default browser. Can you make sure it's updated with the latest update if there is any? Keep me posted, and…

Hey @"Joe hehe", I just sent you an email, I'll see you there! 

Hi @"SausalitoDog", let's jump right into this! As a first thing, can you clarify the version of the Dropbox app that's installed on your device? You should be able to see this, by hovering your mouse over the little Dropbox icon, on the menu bar. Also, does that happen with all files, and folders or some of them? Does it…

Hi @"klamerus", let's jump right into this! It is safe to say that you're using the mobile app, in order to upload your content, right? If so, can you clarify the version that you're using? Also, do you use camera uploads on your end to do that? If yes, did the content sync when you opened up the app? Let me know more, and…

Hi there, @"jote", let's look right into this! Can you clarify the file types you're trying to preview, and if you're using our website, or the desktop app directly? Do they appear without an issue when you try previewing them on your phone? Keep me posted, and we'll take it from there!

Hi @"Shareware", welcome to our Community! Provided you're using the right steps to create a shared folder, and set its permissions, then none of the things you mentioned should be happening. The first thing we need to do, is identify if you're sending a "can view" or "can edit" shared link. Can you check this Help Center…

Hey @"Tawfee52", the level of support depends on the type of plan you have. If you're trying to contact our Support using a Basic account, then you wouldn't have chat support available to you. As for the billing info you're asked to send us, keep in mind that we specifically request credit card information that gives us…

Feel free to share your ticket number with me, if you wish, in order to locate it on our system @"miramira"!

I just sent you an email, I'll see you there @"darrylschick"!