Megan Dropbox Community Moderator

Hi @"Geoff S.10", happy Monday, let's jump right into this! In regards to the app on your mobile, giving you the "Waiting for permission to connect" message, can you please clarify your device's OS? Also, do you have access to the recovery words for the account? As for the passwords, since you're using the same account,…

Hey @"Iwantmymoney", let's jump right into this! It'd be more than happy to reach out, and send you an email in order for us to have a closer look into this. Would that be okay? Let me know! 

Hey @"Jen Jens", welcome to our Community! It sounds like you're all using a Dropbox Business account, is that correct? If so, is there any other team admin in the Team at the moment, or just her? If she changed her Dropbox account email address to a new one, and because she is the admin, then I'm afraid there is no way to…

Hi @"danandjess2000", wishing you a great week ahead. Because the OP expressed the same concern, I've merged your question into this thread. Feel free to take a look at what has been suggested here, and let me know if you have any questions. Thanks!

Awesome @"Marshal mellow"! If you need anything else let me know, I'll be one post away! 😎

Hey @"Marshal mellow", when you download our app locally to the device, it takes up some of your ****** drive. If your Dropbox quota is reached, and you don't have enough space, then any changes, and additions you make in the Dropbox folder on your device, won't sync online, and therefore to any other devices such as your…

Hi @"angec4330", out of curiosity, have you tried downloading it locally? If you have, does it preview using a third party app? Also, is this a file that you've uploaded or was it shared with you?

Hi @"Mohamad Sikandar Husin", welcome to our Community! In regards to the 2FA, since you're not receiving the SMS from Dropbox, are you sure you have the correct number listed in your Dropbox settings? Have you contacted your phone carrier to see if the messages are being blocked for some reason? Do you have any linked…

Yes I do have your email address so I can contact you, @"at0605". I just sent you an email, and I'll see you there. Cheers!

Hi @"bobjtls", let's jump right into this! As you mentioned, on June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older. If you don't want to or cannot update your operating system, all your files will still be available through other compatible computers with supported…

Hey @"nick1803", let's jump right into this! You mentioned that you'd drop .pdf files into folders. Can you clarify if you're using the desktop app, or the website in order to add, and preview content from your account? Also, do you see the same error when trying to preview your .pdf file online on our website? Let me know…

Hi @"CM19", thanks for joining our Community and sorry to hear you're having issues with this. Which platform exactly are you trying to preview this file from? If you're using our website, can you see if you get any different results after clearing your browser's cache or on another browser? Feel free to send me a…

Hi @"yoyofromarroyo", thanks for posting here! I'm afraid that this isn't possible. If these photos were deleted 7 years ago, there's not much we can do, since all files will be permanently deleted after your account's recovery window. You can recover files within 30 days of their deletion for Basic/Plus accounts, and 180…

Hi @"syncer", thanks for posting here today! Give me some time to check that with our Team, and see the info we have on our end and I'll get back to you the moment I have a response. Thank you!

Hey @"Graymare", I just sent you an email, in order for us to have a closer look into this. See you there!

Hi @"3120arch", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hi @"Marshal mellow", if I could fly over there and fix it, I'd be happy to, with or without sushi. However, I can only guide you from here. You mentioned, that you only see some of the files, not all of them: can you clarify where it is that you're looking? Are you looking on the web, mobile app or desktop app? As for the…

Hey everyone, I hope you're doing well! This is expected behavior, and it's a recent change that's available to some users for now. You should still be able to create a direct download link by replacing "dl=0" with "dl=1". If you have any questions, let us know! 

I mean to move your Documents from within Dropbox to the Documents path in your device @"mikewill". 

Hi @"SuuCh10", thanks for posting here! Can you please reboot your computer and then relaunch the Dropbox desktop app again, in order to remedy this? Keep me posted, and we'll take it from there!

Hi @"Jtaffera", let's jump right into this! Can you clarify the Dropbox version that you're using on your mobile, along with the OS version installed there? When did you first notice this behavior, and does it happen to all files, or only Excel Spreadsheets? Let me know more, and we'll take it from there!

Hi @"Chris8383", can I send you an email, in order for us to have a closer look into this? 

Hi @"mikewill", if you try to move it out of there by dragging, and dropping it to the desired path, does that have any results for you? 

Hi @"Chris8383", just to clarify, and make sure we're on the same page here; do you mean that you have two Dropbox accounts, out of which one is upgraded, while the other one isn't? Are they both upgraded, by any chance? Also, if you can't see your upgrade reflected in your account, can you try following these steps,…

Take your time, and respond back to me on your next lousy coffee session @"Marshal mellow"! 

Hi @"Judette", let's jump right into this! Are you referring to two individual accounts? What is the subscription to both of these accounts? Provided you're referring to two Basic, Plus, Professional accounts, then currently, there’s no way to automatically combine them. The easiest way to combine content is to move all…

Hi @"Chris8383", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you…

Hi @"ItayGal", welcome to our Community! Have you tried accessing your link, using a different browser, or an incognito tab on your current one? If I were you, I'd also clear my browser's cache, and try again. Keep me posted! 

Hi there, @"SharkUser", I hope you're doing well! Can you let me know the OS you're using on your phone, along with the Dropbox version that you have installed there? Also, when did that start happening? If you could let me know if you use camera uploads, or manual uploads when this happens, that'd be great. Keep me…

Hi @"Marshal mellow", don't worry about it, we'll get to this together. You mentioned that you only have about a quarter of them. Are you checking the mobile app, or the desktop app? If you have any screenshots of what you see on your end, that'd be amazing to attach here. As for the little icon on your task bar, can you…