Megan Dropbox Community Moderator

Hi @"Dave668", can I send you an email, in order for us to have a closer look into this? 

Hi @"John j.15", happy Friday, let's jump into this! When you say that you think the system would automatically sync with Dropbox, can you let me know more? Keep in mind that your desktop app, should show and sync, what you also see when you visit your account online. Do you see something different on your iMac? Do you add…

Hi @"UserDB", let's jump right into this! This is the case, if you're using a Business account, not an individual one. You'd need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this helps!

Hi @"hteran", let's check one more thing: if you check the properties of your Dropbox folder locally, how many files do you see synced there? Is it more than 300K which is our soft-limit for the app? 

Ehi @"dmasotti", se hanno cancellato l'account, significa che conoscevano la password. Non sono sicuro che ci sia qualcosa che possiamo fare da parte nostra, per ripristinare l'account. Ma se lo desideri, posso inviarti un'e-mail, in modo da darci un'occhiata più da vicino. -- Hey @"dmasotti", if they deleted the account,…

Hi @"lulu_optics", do you have the option to choose which files to copy, instead of copying the entire folder? Can you send me some screenshots of the steps you follow on your end, and the error message you get? 

Thank you @"Dave668"! Can you try to follow these steps, and perform an advanced re-install, please?

Hi @"Chris I.5", but on the laptop you do have a relevant app, that's able to open these files, right? If you don't have one on the mobile, then Dropbox wouldn't be able to preview, and open these files. 

Hey @"lulu_optics", sorry to jump in here! Have you tried breaking them into smaller bunches? Can you it a go, and let me know how it goes? 

Hi @"Chris I.5", that means you don't have the right software in order to view them. You wouldn't be able to preview them directly from Dropbox. Depending on the files that you need to preview, you need to have the right program on your mobile. There are multiple, and different apps, that will allow you to preview .txt…

Hi @"x-yuri", have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? it might sound trivial but have you checked online for your account's quota? Do you have enough space in the account, to sync these files? Also, how large are they? 

Hey @"Dennis_Zuiderlicht", let's jump right into this! The first thing we want to check, is the OS you're using on your Mac, along with the Dropbox version that you have installed there. You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi icon, on your menu bar. We need to do this, to…

Hey @"Dave668", can you send me a screenshot of the exact error, please? 

Hi @"hteran", I was about to suggest that too. If you could give this one a go, and update me that'd be wonderful! Have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? 

Hi @"WFellows", let's jump right into this! First thing I want to ask is, if this happens with all the Microsoft files they send you, or some specific ones? Do you use the same browser in both instances? If for example you open your name on a different browser, and click the link there, do you notice the same behavior?…

Ciao @"dmasotti", vediamo insieme cosa possiamo trovare in merito! Se ho capito bene la situazione, sembra che qualcuno sia entrato nel tuo account Dropbox, senza il tuo accesso. Puoi chiarire se hanno annullato il tuo piano o se hanno eliminato completamente l'account? Hai accesso all'indirizzo email collegato al tuo…

Hi @"baitboyz", welcome to our Community! Have you tried contacting our Support directly? You can visit the Support page while you're not signed into a Dropbox account, preferably using an Incognito or Private browsing session to make sure you're not signed in. Let me know if you have any issues with that!

I just sent you an email @"alex_k"! I'll see you there! 

Thanks for clarifying @"hteran"! Could you also try Walter's steps as shown here, in order to fix the hardlinks, and permissions of your files, and let me know if this gets things going? 

Hi @"hteran", it might sound trivial but have you checked online for your account's quota? Do you have enough space in the account, to sync these files? Also, how large are they? 

Awesome news @"dvasal"! If you need anything else, let me know. Cheers!

Hi @"x-yuri", welcome to our Community! How long has the app been stuck syncing content on your device? It might sound trivial, but have you tried restarting your device, and signing out, and then back into the app? Keep me posted! 

Hey @"dvasal", welcome to our Community! Can you clarify how long the app has been stuck indexing content? If you could also let me know your device's OS, the version of the Dropbox app there, and its syncing status, that'd be amazing. Keep me posted!

Hey @"Tord1", thanks for the screenshot! However, you'd need to select the "Select folders" option that you see under your Sync tab. Also, keep in mind that your selective sync settings are different on each device, and you can have some folders selected on one device, while keeping them unselected on others. 

Hey @"alex_k", sorry to jump in here! Can I send you an email, in order for us to have a closer look into this? 

Hi @"Claude78100", when you say the files were there last week, it sounds like you're talking about your Dropbox folder, right? However, when was the last time you were able to see these files online, to confirm the app was syncing the changes correctly? 

Awesome news @"knik007"! Thanks for letting us know. Keep an eye on it, and let us know if you need anything else. 

Any time @"barkworth"! If you need anything else, just let me know! 😎

Hey @"Marcos12", thanks for that! I can see that an agent has responded back to your email. Feel free to respond back, and provide all the necessary info, and you'll go from there. 

Hey @"aa155", thanks for that! I can see that an agent has responded back to your email. Feel free to respond back, and provide all the necessary info, and you'll go from there.