Megan Dropbox Community Moderator

Awesome news @"Grimbo"! If you need anything else, let us know! 😎

Hi @"Arrell5093", you should be able to click on the camera-like icon when responding back to us, and attach your images. A screenshot of what you see when trying to preview the file online, would be great. Thanks! 

Thanks for the screenshots @"Slick180" - much appreciated. Keep in mind that based on the screenshots, it seems you're using a Basic, free account. Had you started a trial, it'd show the name of the plan you're trial e.g. Plus trial. Can you check any email address you have, to check if you have any other accounts, maybe? 

Hi @"Reg77", sorry to jump in here! Could you clarify the OS you're using on your iPad, along with the version of the Dropbox app there? Also, if you try downloading the same exact presentation, and open it locally, do you get the same results? 

Since the advanced re-install didn't solve this error, would it be okay for me to reach out via email, in order for us to have a closer look into this, Mark? 

Hi @"Jamb0tam", you should be able to delete the account, just make sure you download, and keep any files you might need. Thanks! 

Hi @"james spach", welcome to our Community! How did he share these files with you? Did he use a File Transfer, shared link or shared folder? Also, do you get any specific errors when trying to download the content? And if yes, what is the error? Let me know, and we'll take it from there! 

Hi @"Jamb0tam", sorry to jump in here! Can you make sure that your account settings online, match with the main email address you're checking? We just want to exclude the possibility of having two separate Dropbox accounts. Also, feel free to send me a screenshot of the message that you received, just make sure none of…

Hi @"arndeb", thanks for posting here! Have you tried contacting our Support directly? Just make sure that you visit the Support page while you're not signed in to a Dropbox account, and using an Incognito or Private browsing session to make sure you're not signed in. Once you do, make sure to send me the ticket number…

Hey @"anthea2", I just sent you a message to your Community-linked email address. Reply back to me, and we'll take it from there! 

Hi @"igiuscal", sorry to jump in here! If you hover over your little Dropbox icon on your task bar, next to your WiFi, can you let me know the version of the app that you see there? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

Is it okay if I send you an email on my end @"anthea2"? Let me know!

Is it safe to assume that you managed to find a solution to this @"pokeefe0001"? It sounds like your steps managed to make it work. If not, let me know and we'll look into this more. 

Thanks for the screenshot @"Erik K.12"! You mentioned that this is the pop-up you see on your end, while the app is uninstalled, right? Do you notice the same behavior when the app is installed, and you're signed into your account? You also mentioned that you can't delete the .dmg file. Can you let me know if you get any…

Hey @"savedthroughfaith01", sorry to jump in here! Could you let me know the exact application you're having trouble with? 

Hi @"sam-e", if you quit the Dropbox app momentarily, and then try to open the file, do you notice different results, or do you get the same error then? 

Sorry to jump in here @"sscotti1" I just sent you an email, I'll see you there!

Hi @"instantws" & @"Hung5" , let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about any shared content? I'd personally suggest…

Hey @"Erik K.12", I hope you're doing well! Do you think you'll be able to send us a few screenshots of the message you see popping up on your end, in order for us to have visual? Keep me posted!

Hey @"jkr97128", let's jump right into this! So, based on everything you described, it sounds like the Sonos system has a restriction on how to access, and read files that are in the ~/Library/CloudStorage. It seems like a restriction on their end, and since you have your Music files in Dropbox, hence that behavior. I'd…

Hi @"rrierson" & @"Missymoo", I hope you're both doing well! Just wanted to check in with you, and ask if you're still experiencing the same issue. If so, which platform do you use when this happens? Can you send me a screenshot of the exact error you received on your end? Keep me posted!

Hey @"Slick180", & @"Katie DSouza" happy Monday, let's see what we can find together! You mentioned a "Basic trial". Does that mean that you see your account as Basic when accessing your plan page? If so, then keep in mind that the account might have already been downgraded, since Basic is our free plan. Is it possible…

Hey @"sandymack22", and welcome to our Community! Are those email notifications that you're receiving, and if so are they in an email form, or a pop-up message to your account? If they are email notifications, are they going to the same email address you see in your account settings? What is your plan page reporting?…

Hey @"Dennis_Zuiderlicht", happy Monday! Thanks for all the info! Now, keep in mind that the 178.3.4678 is indeed a Beta version of our app, not the stable one. You'd need to go into your account settings on the Dropbox website and turn Early releases off. Once you do this, you'd also need to re-install the app again. Can…

Any time @"Tord1"! Let us know if you ever need anything else! 

Hey @"Stella5", happy Monday! Just wanted to jump in here and check if you're still experiencing the same issue. If you do, feel free to let me know the troubleshooting steps you might have tried on your end, if any. Keep me posted, and we'll take it from there! 

Hey @"cosfordparker", let's jump right into this! Just to make sure we're on the same page: are you referring to the small Dropbox icon, next to your WiFi, or the bigger, blue icon that should be visible on your desktop? Are you missing both of them, or just one of them? If you right click on any of your files, do you see…

Hey @"Grimbo", can you uninstall the app, and then try to re-install it from scratch, please? 

Hey @"Sqetch", sorry to hear about that! Have you tried contacting our Support team about this, and if so do you have a ticket number available to share with me? Keep me posted! 

Hey @"PaulJ920", thanks for posting here! I can see that an agent has responded back to you, but not on the 22382420 ticket number, but here: 22382397. Feel free to respond back to them, and you can then continue looking into this together. Keep me posted!