Megan Dropbox Community Moderator

Hi @"Studio_BW", sorry to hear about that! Just wanted to check in with you, and ask if you're still facing the same issue. Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me. If it's a different kind of error, a screenshot would…

Hi @"jwood23", let's jump right into this! If I understand your need, that is to delete any content uploaded in your Dropbox account, is that right? If not, feel free to correct me here. Do you use our desktop app on your devices? Provided that you do, you can save any content you need locally to the device, and then…

Hey @"tdubois1", let's jump right into this! It sounds based on the info, that the people you're referring to aren't members of your team, is that correct? Can you also clarify if you used the steps mentioned in this article, or the steps in this one? A screenshot of what you see when using your Activity tab would be most…

Hi @"LesleyHall", welcome to our Community! Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account? Or perhaps you have any active Backups enabled. Can you check that as well? Let me know what you find!

Hey @"antoniad", let's jump right into this! You mentioned that the verification email goes to an unknown email address. Can you clarify more? Do you try to verify the account, or maybe access it using the 6-digit security code? I'm guessing that you don't receive the emails, however when you say unknown email, do you mean…

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Hi @"MountainDog", let's jump right into this! Did you initially install the app using this link? Did it crash immediately when you tried to open it? Also, was it a silent crash, or did it give you an error? If you could recall the version that you installed, which caused the crash feel free to let me know. Keep me…

Hi @"AlBauer", it might sound trivial, but have you tried re-starting your mobile at all? If I were you, I'd uninstall the app, re-start, then reinstall. 

Hi @"cwdav", let's jump right into this! Based on what you described about "offline only" it's safe to assume you're using the desktop app. Could you locate your Dropbox icon, on your menu or task bar, next to your WiFi, hover your mouse over the icon, and clarify the Dropbox version you're using? Also, you mentioned…

Hi @"tonyd256", let's jump right into this! You mentioned that you see these errors in your system console. However, can you clarify what happens when you try to open the app? Do you maybe get a blue hyperlink with a Dropbox error there? If so, feel free to attach it here. Keep me posted! 

Hey @"AlBauer", can you clarify the app's version and OS at the moment? Also, if you access this page, are you able to find the file there? 

Hi @"James M.58", I hope you're doing well! Would you be able to share with us the info you located in regards to the servers? If I were you, I'd try restarting the router, just to see if you can get a different connection. Also, have you adjusted the app's bandwidth settings to "not limit"? Keep us posted! 

Yes @"dick6jane". The newly uploaded file wouldn't be linked to the initial one. 

Hey @"arrileth", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser and let us know if you still get the same error? Also, feel free to try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password.…

Hi @"khopkins", & @"reynolds_bec", welcome to our Community! Can you clarify if your coworker gets any specific errors when trying to edit, or create a file in that folder? Are the options grayed out, or does something different happen? Does that behavior happen to only one of your Google documents or multiple? If you…

Hi @"Chris1223", we don't have a time estimate as of right now. In any case, your feedback regarding this has been very valuable and I will pass on your comments to the relevant departments so that we can further improve our product. 

Hi @"Allie4", let's jump right into this! Is it safe to assume that you're using the website when uploading content? If not, feel free to correct me here. Provided you're indeed using the web, can you let me know if you notice this behavior on a different browser too? Does it only happen with folders, or files too? Keep me…

Hey @"DSK1969", I just sent you an email, I'll see you there! 

Hey @"Chibi", do you happen to see a camera-like icon, when trying to reply back to me? In some cases you may need to reach level 3 in our Community, in order to attach a screenshot. If you don't see anything, let me know.

Hey @"Chris1223", welcome to our Community! I tested it on my end too. If you copy the content to a different folder, then the new copy doesn't inherit the tags of the initial file. It only does if you move the folder. I hope this helps!

Hey @"dick6jane", welcome to our Community! You can't directly edit a text file in Dropbox and keep the same URL. You need to download the file to your computer, edit it in a text editor and then re-upload it to your account. If you have any other questions, let me know! 

Hi @"DSK1969", let's jump right into this! If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate? Let me know!

Hi @"iulianbaciuonline", I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let us know!

Hi @"LiesVR", thanks for posting here today! Have you tried directly contacting our Team, using this form? If not, feel free to do this, and let me know of your ticket number reference, so I can locate it on my end. Keep me posted! 

Hey @"JenniferSC", you mentioned that the app is still indexing files, which is normal during our migration. Do you notice the number decreasing? 

Hi @"Chibi", let's jump right into this! It sounds like someone sent you a link, in order to upload content to their Dropbox account, using a File Request. Can you check this article, and confirm this is what they used, or was it maybe a shared link? Provided it was a File Request, it would be normal, that you wouldn't be…

Hey @"egautr1982", No worries! I just sent you an email, in order for us to have a closer look into this. See you there! 

No worries, @"YL gmail"! I just sent you an email, in order for us to have a closer look into this! 

Sorry to jump in here @"lavelhicks "! I just sent you an email, I'll see you there!

Hi @"Alexius321", don't worry this is why I am here. I just sent you an email, I'll see you there!