Megan Dropbox Community Moderator

Hi @"Slick180", I just sent you an email, I'll see you there! 

I just sent you an email @"Arrell5093"! I'll see you there, cheers!

Hi @"kbblack", sorry to jump in here! How are you uploading the files? Do you use your mobile app, desktop or browser? If you're using our mobile app, do you use camera uploads, or manually uploading the content?

Hi @"goodkid21", sorry to jump in here! You should be able to disable your Backup, and free up some of your space using the steps mentioned here. If you have any questions, let me know! 

Hi @"MissDylan", sorry to jump in here! Does that happen with files that are both online-only and available offline? Do you see any specific errors when trying to rename the duplicate file? Also, just to clarify did you quit the app using these steps?

Hi @"lindsaylindsay", sorry to jump in here! Just to clarify, are these the steps you follow, in order to remove yourself from the folder? 

Hi @"sunnie1ee", it sounds like this is getting longer than expected, and I'm going to take a guess, and tell you that it could be stuck. You should be able to see the size using these steps. As for the browser, we need to check in order to make sure if this is a browser-related behavior or not. If you wish, you can keep…

Hi @"kyle", your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi Catherine, this sounds odd, so I'd love to have a visual of what you see on your end, please. You can find instructions on how to take a screenshot here. Once you do that, you can click the camera-like icon when trying to respond back to us, and attach your screenshot. If this doesn't work, please request the web…

Got it @"John j.15", thanks for that! Let's check if the app on your iMac is updated, and syncing properly. Can you check the app's syncing status, along with its version? You should be able to do this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi. 

Hi @"jam72", sorry to jump in here! From what you described, it sounds like you're referring to our desktop app, am I right? Can you also give me an example of the files that looked okay, and still gave you an error? 

This is what we like to hear -or read in our case- @"Dennis_Zuiderlicht"! If you need anything else, we'll be one post away. 😎

Hi @"simonv74", thanks for posting here! It sounds like maybe you're seeing this option on Excel's end, especially since you mentioned that you're viewing it on the web but let's check, just to make sure. Could you send me a screenshot of the steps you take, and the option you see on your end, just so I can also have…

Just your emails @"drstevok"! I'll see you there, cheers!

Hi @"Luisa6", what is the Dropbox mobile version that you're using on your end? Other than that, did you happen to clear the Dropbox app’s cache, and reinstalling perhaps? Also let me know what results you get if you try to open the file directly using the relative Microsoft Excel app instead. 

Hi @"MaldroidDev", let's jump right into this! It might sound trivial, but is there a chance that the version of the file that you chose to restore, is the same as the current one? Do you see any difference in the size of the two file versions? Keep me posted!

Hi @"drstevok", can I send you an email, in order for us to have a closer look into this?

Hi @"drstevok", just to make sure we're on the same page, have you tried these steps, in order to cancel your plan with Apple? Since you're still on the Plus plan, it doesn't look like the subscription has expired, unless Apple is trying to bill you, but can't do it, which would take some days for it to downgrade, before…

Hi @"Georgios Lalapanos", have you also tried a different browser altogether? Also, is this file in your Dropbox account, or are you accessing it through a shared link? 

Hi @"Luisa6", let's jump right into this! Can you let us know more about this? Which platform do you use, in order to open your Microsoft files, and do you get any specific errors when trying to edit them? Keep me posted, and we'll take it from there! 

Hi @"DashingDave", sorry to jump here! I see that you have approximately 4K files, which means that you can't check each individual one. However if you access your Dropbox folder locally, and do a quick check through your folders, do you see any of them locally, that you might not be able to see when you visit your account…

Thank you, Dennis! Keep an eye out, and if you notice any inconsistencies make sure to let us know, and we'll happily look closely into this. 

Hi @"james spach", as you pointed out, if you're using a shared link the options you have would be to either download the content locally, from the shared link and then import them into your editing program. Or you could add the content to your Dropbox account -provided that you have enough space to do that-, allow them to…

Hi @"Slick180", it would but we would need to send you an email, in order to check any account-specific info on our end, since we have no visibility while here on the Community! 

Hi @"saaniluk", could you try copying and pasting the file in another path and see if the same issue is experienced there? Other than that, did you happen to clear the Dropbox app’s cache -you can do this by accessing the app's settings-, before reinstalling the app perhaps?

Hi @"QueenMaud19", sorry to jump in here! Can you clarify the version of your OS, along with the Dropbox version that you have installed on your iPad? Do you notice this behavior only with a particular file, or all of your Word content? 

Take your time, and if you need anything just give us a shout @"fred k.1"! 

Hey @"sam-e", yes this is what Walter meant, and thanks for the screenshot! It seems the files are available offline. One more thing I'd like for you to try, is to temporarily move an example file out of your Dropbox folder, onto a different path outside of Dropbox, and check if you get the same error then. 

Hi @"cosfordparker", don't worry about it, I'm glad everything is back on track! If you need anything else, give us a shout. 😎

Hi @"arndeb", awesome job! I just responded back to you. Cheers!