Megan Dropbox Community Moderator

Hey @"rickenbacher", let's jump right into this! If you locate your little Dropbox icon, on your menu bar next to your WiFi, and click on it, can you send me a screenshot of the exact syncing status of the app? Also, would you mind if I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Scott L.20", you can put the files in a folder -if they're not in one already- and then share the folder from account A to account B. Once you do that, you can go into your old account, and pass the ownership of the folder to the new account. And that should be it.

Hi @"AlBauer", I hope you don't mind, I just sent you an email, in order for us to have a closer look into this. Reply back to me there. Thanks!

Hi @"SD6", sorry to hear about that! Have you tried submitting a ticket, using the steps @"Rich" provided? If so, feel free to share the ticket number reference with me here, so I can locate it on our system. If you had any issues doing so, let me know and I'll be happy to open a ticket for you. I hope this helps!

Hi @"Archmage", sorry to jump in here! I just sent you an email, I'll see you there!

No worries, that's why I'm here @"susanb1"! OP is the original poster in this thread. If you open your own post, you should be able to scroll, and see the entire thread. For ease, you can also click here. 

Hi all, I hope you're doing well! @"khopkins" you mentioned that she has a Dropbox Business plan. In this case, she'd also need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. @"emmabean", can you clarify if you're using an individual or Business plan, please? Alsok…

Hey @"Deondre1" & @"Mandy22", thanks for posting here today! Have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look. Keep me posted! 

Hi @"AlBauer", just to confirm: it seems you're not able to access the mobile app at all, right? Can you visit your account online, and check if you can tap the notification bell, to see if there's anything else? If you can do this on the mobile app, that'd be even better. 

Hi @"syncer", happy Monday! Keep in mind that we are checking internally for a solution and will get back to you as soon as possible. Thanks!

Hey @"pkonye", sorry to hear this caused you trouble. The 6 digit security code is used when you access the Dropbox account from a different location for security purposes. Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to…

Hey @"prb0310", if you wish, I'd personally suggest that you follow the steps our Community Manager, Emmet posted here before you go ahead and delete your account. You can also check for any shared content that might be taking up space to the account. If you insist, and want to delete your account, you can see more about…

Hey @"susanb1", I hope you're having a smooth Monday so far! I've merged your post under a similar thread, since the OP expressed a similar concern and I wanted to keep everything under one place. Feel free to check some of the troubleshooting done here, and let me know if you have any questions. Thanks a bunch! 

Hi @"Scott L.20", I hope you're doing well, happy Monday! When you mention time stamps, are you referring to the last time a file was modified, as seen online? If not, feel free to clarify more, so I can grasp the visual. If so, sharing the folders, and files between accounts, wouldn't change the last time these files were…

Hey @"LesleyHall", that's indeed odd. Have you tried using a different browser, by any chance? In any case, and if you decided not to delete your account, I'd be happy to help on my end for you. You can also check your sharing tab, for any shared content that might be using your ****** drive space. 

Great news @"mikewill"! If you need anything else, we're here for you!

Hey @"Mike P.58", what steps do you follow, in order to load the file? Did you export it from Dropbox, locally to the device? If you have any screenshots of the error, feel free to send them our way too. 

Hey @"Mirage81", thanks for posting here! Have you tried to click on the blue hyperlink, on the bottom left to check solutions for this issue? Keep me posted!

Hi @"mkoeks", let's jump right into this! You mentioned that you closed the account that these Paper documents were coming from. Did you cancel the subscription linked to it, or delete the account altogether? Also, how did you save these .paper files? You also said that you just opened a new Dropbox account, therefore it's…

Hi @"ashmtl", happy Monday, thanks for posting here! That file is required by the Dropbox Vault feature and it's a system file. Can you let me know what you wish to achieve on your end here? Do you wish to remove it? Have you check inside your Dropbox Vault for any files, in case you're searching for them? Keep me posted!

Hey @"ECB", would you be able to send me a couple of screenshots of the icons and paths, in order for me to have a full visual? Having your Dropbox icon on your desktop is expected. You mentioned that on your new laptop you seem to have both, can you let me know what you're referring to? Is it possible that you're…

Hi @"Ollie002", let me re-cap on all the info we have here: So, it seems you can see your files both online, and on the desktop app. But you can't see Chloe's, while she can see your content. The question here is: does she use the web to add content in her folder inside the Family room, or the app? If she goes online to…

Hi @"egautr1982", thanks for posting here! I just sent you an email, I'll see you there. Cheers!

Hi all, happy Monday! To clarify on the Google migration and deleted files: we can confirm that no files are/were deleted by Dropbox during the migration. If you deleted a file (before the migration) the report should state that the deleted file is ineligible, as we don't migrate files that were already removed. Let me…

Hi @"nillydog", let's jump right into this! As a first step, could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what is the desktop app's version and status as shown in your menu bar? One more thing: can you try to quit the app, and check if you get the same error,…

Hi @"LesleyHall", do you get any specific errors when trying to visit this page: https://www.dropbox.com/account/plan ? What if you try to click on your avatar, on the top right part of your home screen, then check for the Plan tab there? 

Hey @"foundry75", let's jump right into this! Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me. If it's a different kind of error, a screenshot would be most helpful. Keep me posted, and we'll take it from there! 

Hey @"James M.58", thanks for all the detailed info! Could you also send me a screenshot of your Speedtest results? What sync speed do you usually see via the app, and how long does it take to upload a file via the web with the same size of the file?

Hi @"mikewill", just wanted to check how things are going with this. Do you still see your Backup folder online in your account? Have you tried deleting any folder you might not need from there? Have you tried following these steps by any chance? 

Hey @"Chris L.22", let's jump right into this! Since this is quite a long thread, can you clarify and let me know if you've followed any troubleshooting steps mentioned here? I'm asking in order for us to be aligned, and provide you with the next steps. Keep me posted, thanks!