Megan Dropbox Community Moderator

Hey @"butterpickle", glad everything is now solved. You're correct about the icon, indeed. If you need anything else, let us know. 

Hey @"hartro", I hope you're doing well! I just sent you an email. Reply back to me, and we'll take it from there. Cheers! 

Hey @"KRC147", I just sent you an email, I'll see you there!

Hey @"Haumann", I can see that you never responded back to my initial email, from a couple of months back. Can you try to respond back now, in order for a new case to be created? If this doesn't work, feel free to try out this link, and then share the ticket number reference with me. 

Hey @"Peter_Fa", would you like for me to send your thread to a German agent, since we have a specific department? I think they'd be able to guide you in your preferred language. 

Hey @"GM_23", how are you today? Do you get this message on a specific browser, or did you try multiple ones? Also, do you see this particularly when you try to download your content? Let me know more, and we'll take it from there! 

Hi @"Hyperion07", welcome to our Community! If I understand the situation correctly, both Mac (2) & Mac (3) are the same device, right? Can you clarify which one you want to disable? When you try to access them using our website, do you see the same content there? Have you tried to follow these steps, in order to disable…

Hi @"VineyardBlue2012", sorry to jump in here! Once you have the content in the shared folder using account A, then you'd share everything with account B, so everything would be visible and accessible there. If you have any questions, let us know!

Hi @"Homer", happy Monday! Is the app still stuck syncing the same number of files? Have you made sure the app's bandwidth is set to "No limit"? I'd also suggest you sign out of the app, then sign back in. Also, if you visit your Backup page online, are you able to see the feature's status there? 

Hey @"mlerrigo", happy Monday! I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"davidgomez79", let's jump right into this! You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer? Keep me posted!

Hi @"sashafree", let's jump right into this! Just to confirm, are these the steps you follow on your end, to disable the downloads on your shared link? Can you create a test shared link, and apply the same settings there, just to check if the same behavior applies there? Keep me posted!

Just responded back to you @"Slick180"! 

Hey @"Scott B.35", let's jump right into this! Just to make sure we're on the same page, I understand that what you want, is to move your Documents, Desktop and Downloads back to where they originally were, right? If not, feel free to correct me. If you access your account online, are you able to see your content there?…

Hey @"goemonburo", sorry to jump in here! Keep in mind that switching your account from monthly to annual, wouldn't cause it to get downgraded. However, I'd love to have a closer look into this. Can I send you an email, so that we can investigate further? 

Hi @"Homer", it might sound trivial, but have you made sure that both your device, and the account itself have enough space to sync these changes? Also, if for example you check the first file shown under Sync issues, and you rename it online, do you notice any difference? Does it sync this file then?

Hi @"mcs2", have you selected for the size to be visible there? Can you send me a couple of screenshots, in order for me to have a visual too? 

Hey @"drummer_yunchung", welcome to our Community! Can you try to disable your Computer Backup using your Backup page online, and see how things escalate from there? Let me know of any updates! 

Great news @"AlanFH"! Have a lovely weekend ahead,enjoy! 

If you wish for us to have a closer look, and continue troubleshooting instead of deleting your account let me know @"prb0310". 

Hey @"langzi", just to clarify: does the file sync from the desktop app to the web, yet it gives you an error or it doesn't sync at all, until you restart the app? 

Hey @"sam-e", keep in mind that it seems your screenshot wasn't attached here. Can you try again? Also, can you try moving your files out of the folder they're currently in, and have them on the top path of Dropbox? So if for example the file is in the path: Dropbox/Cats/dogs/files, I would like for you to move it simply…

Hi @"AlistairGK", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about any shared content? I'd personally suggest that you…

Hi @"mains", sorry to jump in here! Is it possible that you might have moved or renamed the Dropbox Sign folder for your Dropbox integration? If so this can break the sync. To get it synchronized again and ensure that your Dropbox Sign folder is in the right location, we recommend that you deactivate and reactivate the…

Hey @"JosephHenryM", I hope you're doing well! Feel free to have a look at Rich's response here. That should help you identify where the charge is coming from, and how to proceed. If you have any questions, I'm here! 

Hi @"DownTime", sorry to jump in here! Here is your link. If you end up opening a ticket with our Support, feel free to let us know the number here. If you face any other issues, we're here! 

Hey @"simonv74", since you're using Excel online, it would have something to do on their end. I think the best approach here, is to contact Microsoft and ask them more info, since they'd be able to give you all the appropriate troubleshooting steps. Thanks! 

Hi @"Miriam28", I hope you're doing well! I just sent you an email, reply back and we'll take it from there. Thanks! 

Hi @"Yichenw", I hope you're doing well! I just sent you an email, reply back and we'll take it from there. Thanks! 

Hi @"Mark G.16", I just sent you an email, I'll see you there!