Megan Dropbox Community Moderator

Awesome, thanks for your speedy response @"sharsprague"! Is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? Do you use selective sync for any of your folders? Also, have you excluded the possibility of your ISP, antivirus or firewall being the culprit of this?

Thanks for letting us know more about this @"SD6"! If you need anything else, we'll be one post away! 

Hi @"Trevhscott", on your Files tab, there should be a rectangle box, on the top right part, right below Scan (or it could be two stacked little boxes, depending on how you choose to preview your files at the moment) that allows you to change the way your files preview. Have you tried that? 

Hi @"emmabean", and have you confirmed with your Business that you also use a Google paid plan- Google Workspace, since this is a requirement to open these files? Also, @"reynolds_bec", we'd definitely love an update on this, thank you! 

Hi @"Pieter" L.4, I see. In this case, is it possible that you have any linked devices? That will allow you to locate, and download the files, as an alternative. If not, then there's not much we can do on our end, I'm afraid. 

Hi @"cottle", thanks for the speedy reply! I noted all of your comments on this, and will pass them on to the relevant department. If you need anything else, let me know! 

Hey @"Wendy Don", let's jump right into this! The first thing we would need to check is the version of the Dropbox app that you have installed on the device. That'll help us exclude any possibility of you using the Beta version. I would like for you to locate your Dropbox icon, on your task bar, next to your WiFi and hover…

Hi @"rsingh3", I just sent you an email, see you there!

Hi @"BillGr", sorry to jump in here! In the example you provided, you mentioned that Computer 1 would be offline, while Computer 2 wouldn't. Therefore, any changes from Computer 2 would sync online, and then when Computer 1 would become available, the deletions would sync as secondary to the web, therefore to the entire…

Hey @"cottle", let's jump right into this! First of all your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. Can you also let me know more, in regards to the kind of issues you're having with the website? Feel free to share any helpful details. Keep me posted!

Hi @"Anne O", what type of file are you trying to save there? Can you also send me a screenshot of the error message, please? If you try to temporarily close the Dropbox application, or pause syncing, then try to save a file in the Dropbox folder again. What happens?

Hey @"Pieter Lourens", let's jump right into this! If I understand correctly, you can't access one of your Dropbox accounts, due to the 6 digit code, going to an email address linked with that account, that you no longer have access to. Please keep in mind that the 6 digit security code is used when you access the Dropbox…

Hi there @"evo17", I hope you're doing well! Could you let me know how long has the desktop app been stuck at syncing these files? If you could also hover your mouse, over the little Dropbox icon, on your menu bar next to the WiFi, and let me know the version of the app that you're using, that'd be amazing. If you could…

Hey @"Holleh", I hope you're doing well! At the moment, I'm afraid our lowest plan is 2TB. However, your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. If you need anything else, let me know! 

Hey @"Anne O", welcome to our Community! I'd need a little bit more info, in order to understand the exact situation here. Are you trying to upload content, or achieve something different? And which one of our platforms do you use: mobile app, website, or desktop app? Do you get any specific errors while trying all that?…

Hey @"landiswyatt", I'll be happy to help! You can change the permissions on your shared content, using the steps mentioned here. You'll see how to do this when creating a shared folder, or with existing members. This Help Center link will also help you clear things up. If you have any questions, I'm here!

Hi @"1W", let's jump right into this! You mentioned that you can successfully log into your Dropbox account from anywhere else, so I'd also assume on our site directly too, right? If that's so, then this sounds like a direct issue on how Swann set their configuration with Dropbox on their end. I think the best thing you…

Hey @"sharsprague", sorry to jump in here! Just to clarify: you mentioned that your app is stuck at "Starting". Is it safe to assume that you don't see any errors like the poster above you mentioned, right? Would you be able to clarify the version of the Dropbox app that you have installed on your device? 

Hey @"CJ16", out of curiosity: if you try to upload content in your account, outside of the shared folder, do you notice the same error? If you have the desktop app installed on your device, can you also try uploading the content from there? One more thing for you to check, is to make sure that there's enough space in your…

Were you able to locate your Vault locally, before deleting the system file @"ashmtl"? 

Hi @"oneoftheelks", how are you today? I checked with our Team about this, and it seems that by default photos uploaded from Safari have location removed by the device at upload time. When you are selecting the photos, there’s an "Options'' button (in the bottom left) where you can choose what information is preserved and…

Awesome news @"syncer"! If you need anything else, let me know!

Hey @"Mandy22", I just sent you an email, I'll see you there!

Hey @"rickenbacher", I just sent you an email, I'll see you there!

Hi @"Michel G.7", happy Monday, I hope you're doing well! It sounds like this might be a recent change from Apple itself, not to store the Cloudstorage folders in Time Machine, but I think the best thing you can do is contact them, in order to know more about it. Unfortunately, this is outside the scope of our support. I…

Hi @"Trevhscott", I hope you're doing well! Can you share some additional info with me, such as the OS you're using? Are you on Android, or iOS? Do you use your Files tab to preview the content, or Photos tab? Keep me posted! 

Hi @"rsingh3", can I send you an email, in order for us to have a closer look into this, please? 

Hi @"ashmtl", it is a system file, so its content wouldn't be relevant. As for Vault locally on the devices: can you check the app's syncing status, and version you're using there? If I were you, I'd also check my selective sync settings, just to check if the content is there or not. 

If you need anything else, we'll be one post away @"Scott L.20"! 

Hey @"rickenbacher", let's jump right into this! If you locate your little Dropbox icon, on your menu bar next to your WiFi, and click on it, can you send me a screenshot of the exact syncing status of the app? Also, would you mind if I send you an email, in order for us to have a closer look into this? Keep me posted!