Megan Dropbox Community Moderator

Hey @"Alexis G.1" & @"rlcb", I just sent you each an email, and I'll be happy to continue troubleshooting there. Cheers!

Hey @"bryanphury", let's jump right into this! You mentioned that the size changes when you transfer the file to Dropbox. Can I ask you to clarify the steps you follow, in order to upload your raw image from your iPhone to Dropbox? Do you access our mobile app, and upload the picture by clicking the + icon, or do you use…

Hi @"ban1", can we send you an email, in order for us to have a closer look into this? 

Hey @"ban1", thanks for posting on our Community! Can you also try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again? Let me know how it goes.

Hi @"hlrubinstein", awesome, that's great. And is the email address that you're checking, and that you received this email to, the same one as the account you're seeing online?

Hi @"itsmyrealtor", let's jump right into this! Can we send you an email, in order for us to have a closer look into this? Keep us posted! 

Hi @"sampodog", welcome to our Community! So, we've identified the Recents & date modified problem that you seem to be having on your mobile app, and the desktop app. However, I'd like to see a few more screenshots of the web, and how the same shared content shows there. Are you able to see the new added files, when…

Hi @"NStephens", sorry to jump in here! This is expected. For security and tracking purposes, a signature request sent via a link requires the signer to verify their email address first. This will enable us to verify ownership of their account for identity and authentication purposes. You are not able to bypass this step…

Hey @"WayfarerAsh", let's jump right into this! Are you able to see your Starred content, at the place my colleague Jay mentioned above? If not, then are you able to see them on the left hand side of your screen, when signing into your account online? Let me know more!

Hi @"QueenMaud19", it sounds like you're referring to Word document permissions. I'm not a specialist in this, and I have to suggest that you do some research or reach out to Microsoft about this, but you can search online for ways To Enable Editing in Word. Try to go with these steps: Select "File" from the top banner.…

And does it also show 2GB of quota @"hlrubinstein"? Can you also check your emails, to see if you have any Dropbox related emails, that indicate your trial started there? 

Hi @"Kimcarsten ", it all depends on what you use, and where the content is currently. If you have these files locally on your computer, then you can use the Dropbox desktop app, in order to copy & paste the content from iCloud, to Dropbox and have them sync over to your account. Essentially when you install, and use our…

Hey Shaun! Did you originally sign up to Dropbox using Google SSO, or the original email with a password and then later switched to SSO?

Hi @"hlrubinstein", what exactly is reported in your plan tab at the moment, in regards to your account's quota?

Hi @"Polly Joh", let's jump right into this! Can I reach out via email, in order for us to have a closer look into this? Keep me posted! 

Hey @"JaniceH", sorry to jump in here! I know that by now, you might have already erased the content, but if you haven't could you send us a screenshot of the error you get when trying to delete more than 1K files, please? 

Hi @"ldariusas", can I send you an email, in order for us to have a closer look into this? 

Hi @"KennyFlaming", you mentioned: "I need advice- It seems like my Mac is "offloading" a lot of files from the HD onto Dropbox and when I need the files they have to download from the Cloud." If I understand this correctly, it sounds like your files are becoming online-only, and you want them available offline, is that…

Awesome, at least we tackled one of the issues @"SVDS"! As for the message in regards offline files, when exactly does it appear? Is it after you selectively sync a folder, or at a different time? 

Hi @"hlrubinstein", let's jump right into this! How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device? Keep in mind that Basic is our free plan. Is it possible that you have another Dropbox account that you started the trial with? Let me know more! 

Hi @"rlcb", I hope you're doing well! Do you happen to be using a Business plan, by any chance? As Jay asked above, can you try using your emergency backup codes, to see if you can access your account that way? Also @"Alexis G.1", can I send you an email in order for us to have a closer look into this? Let me know!

Hi @"Alftrude", sorry to hear about that! Do you have an open ticket with our Support at the moment? Keep in mind, that the reason you never received an email when you asked the agent to contact you on a different email address, is because we can't. We can only contact you and reply back to the email address you're using…

Hey @"papamcbride", thanks for letting us know about this. Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew? Feel free to try doing the same from a different browser, to see if it works? Keep me posted!

Awesome news @"MissDylan"! If you need anything else, let me know! 😊

Hi @"Wittty", thanks for clarifying! Can you ask a member to add you back to the shared folder maybe? 

Hi @"KennyFlaming", I hope you're doing well! As a first step, can I ask when you first start noticing this behavior? If you hover your mouse over your little Dropbox icon, the one next to your WiFi on your menu bar, can you let me know the version of the app that you have installed on the device? As for the content: you…

Hi @"SVDS", what is the available space that you currently have on your hard drive? I'm asking because of the offline-only message that is available on the screenshot above. Is it possible that you have an "old" Dropbox folder, taking up space in the device? I know it's a brand new device, but I'm asking just in case.

Hi @"Kimcarsten ", it sounds like you're using the mobile app, and specifically camera uploads to upload your content, am I right? You also mentioned that you keep albums for your clients, but that doesn't keep these photos out of your library. Are you referring to the Photos versus Files tab on your mobile? 

Hi @"natashas2", & @"confused123"sorry to jump in here! Is your work account an individual one, or a Business one? Is it possible that you were part of a Team, and the admin removed you? Also, Natasha, if you try to sign in using a different browser, do you get the same error there too? When did this start happening?

Hi @"platinumad", can you kindly send us the entire number of the Dropbox app, instead of the 177 part only? You also mentioned that the app is indexing content. Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?