Megan Dropbox Community Moderator

Hey @"mlerrigo", happy Monday! I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"davidgomez79", let's jump right into this! You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer? Keep me posted!

Hi @"sashafree", let's jump right into this! Just to confirm, are these the steps you follow on your end, to disable the downloads on your shared link? Can you create a test shared link, and apply the same settings there, just to check if the same behavior applies there? Keep me posted!

Just responded back to you @"Slick180"! 

Hey @"Scott B.35", let's jump right into this! Just to make sure we're on the same page, I understand that what you want, is to move your Documents, Desktop and Downloads back to where they originally were, right? If not, feel free to correct me. If you access your account online, are you able to see your content there?…

Hey @"goemonburo", sorry to jump in here! Keep in mind that switching your account from monthly to annual, wouldn't cause it to get downgraded. However, I'd love to have a closer look into this. Can I send you an email, so that we can investigate further? 

Hi @"Homer", it might sound trivial, but have you made sure that both your device, and the account itself have enough space to sync these changes? Also, if for example you check the first file shown under Sync issues, and you rename it online, do you notice any difference? Does it sync this file then?

Hi @"mcs2", have you selected for the size to be visible there? Can you send me a couple of screenshots, in order for me to have a visual too? 

Hey @"drummer_yunchung", welcome to our Community! Can you try to disable your Computer Backup using your Backup page online, and see how things escalate from there? Let me know of any updates! 

Great news @"AlanFH"! Have a lovely weekend ahead,enjoy! 

If you wish for us to have a closer look, and continue troubleshooting instead of deleting your account let me know @"prb0310". 

Hey @"langzi", just to clarify: does the file sync from the desktop app to the web, yet it gives you an error or it doesn't sync at all, until you restart the app? 

Hey @"sam-e", keep in mind that it seems your screenshot wasn't attached here. Can you try again? Also, can you try moving your files out of the folder they're currently in, and have them on the top path of Dropbox? So if for example the file is in the path: Dropbox/Cats/dogs/files, I would like for you to move it simply…

Hi @"AlistairGK", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about any shared content? I'd personally suggest that you…

Hi @"mains", sorry to jump in here! Is it possible that you might have moved or renamed the Dropbox Sign folder for your Dropbox integration? If so this can break the sync. To get it synchronized again and ensure that your Dropbox Sign folder is in the right location, we recommend that you deactivate and reactivate the…

Hey @"JosephHenryM", I hope you're doing well! Feel free to have a look at Rich's response here. That should help you identify where the charge is coming from, and how to proceed. If you have any questions, I'm here! 

Hi @"DownTime", sorry to jump in here! Here is your link. If you end up opening a ticket with our Support, feel free to let us know the number here. If you face any other issues, we're here! 

Hey @"simonv74", since you're using Excel online, it would have something to do on their end. I think the best approach here, is to contact Microsoft and ask them more info, since they'd be able to give you all the appropriate troubleshooting steps. Thanks! 

Hi @"Miriam28", I hope you're doing well! I just sent you an email, reply back and we'll take it from there. Thanks! 

Hi @"Yichenw", I hope you're doing well! I just sent you an email, reply back and we'll take it from there. Thanks! 

Hi @"Mark G.16", I just sent you an email, I'll see you there!

Hi @"Slick180", I just sent you an email, I'll see you there! 

I just sent you an email @"Arrell5093"! I'll see you there, cheers!

Hi @"kbblack", sorry to jump in here! How are you uploading the files? Do you use your mobile app, desktop or browser? If you're using our mobile app, do you use camera uploads, or manually uploading the content?

Hi @"goodkid21", sorry to jump in here! You should be able to disable your Backup, and free up some of your space using the steps mentioned here. If you have any questions, let me know! 

Hi @"MissDylan", sorry to jump in here! Does that happen with files that are both online-only and available offline? Do you see any specific errors when trying to rename the duplicate file? Also, just to clarify did you quit the app using these steps?

Hi @"lindsaylindsay", sorry to jump in here! Just to clarify, are these the steps you follow, in order to remove yourself from the folder? 

Hi @"sunnie1ee", it sounds like this is getting longer than expected, and I'm going to take a guess, and tell you that it could be stuck. You should be able to see the size using these steps. As for the browser, we need to check in order to make sure if this is a browser-related behavior or not. If you wish, you can keep…

Hi @"kyle", your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi Catherine, this sounds odd, so I'd love to have a visual of what you see on your end, please. You can find instructions on how to take a screenshot here. Once you do that, you can click the camera-like icon when trying to respond back to us, and attach your screenshot. If this doesn't work, please request the web…