Megan Dropbox Community Moderator

Hi @"Andika Scofield", thanks for the screenshots! Does this happen with a specific file type, or each and every file you choose to copy on your end? Have you tried accessing your Files app, and choosing to disable Dropbox as a Location there, and then re-enable it? Also, have you updated to the latest OS 16.6? 

Hi @"Redkraft", welcome to our Community! Based on what you described, it sounds like you wish to merge content from one account of yours, to the other, am I right? The first thing you need to do is identify the email address of the account, and plan. You can do this by visiting each account online, and checking your plan…

Hi @"MMS_Admin", happy Thursday! It could be a possibility that your plan wouldn't align, let's check! Can you visit your account's plan page, and let me know what it reports? Thanks a bunch! 

Hi @"ep8", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? What about your Backups online or any shared content taking up space there? I'd personally also suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you…

Hi @"Jun-jun", let's jump right into this! When you say you saw a message stating you Backups will be deleted, can you let me know more about the exact message? Also, do you wish to delete the entire content of your Dropbox folder from your MacBook, or just your Backup? The steps you mentioned above are correct, in order…

Hi @"Nancy F.1", let's jump right into this! The limit for a Basic account is 3 devices, not 4. So, essentially you wouldn't be able to do what you mentioned, no. To add a new device, you'd need to unlink some of your current devices, not simply sign out of them. Unlinking a device from your Dropbox account means that…

Hi @"Tim Seabrook", thanks for posting here today! Would it be okay for me to reach out internally by sending you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there!

Awesome news @"chrisryanphotog"! If you need anything else, just give us a shout.

Feel free to do that @"BBats"! Let me know how that goes, and if you need anything else, we're here! 

Hey there, @"Michael C.15", let's jump right into this! Based on the number you mentioned, 179.4.4985, it seems you're using the stable version of our desktop app, after your upgrade to the new MacOS for File Provider. Could you send me a screenshot of the word "Beta", and where exactly do you locate it, in order for me to…

Hi @"Z1", welcome to our Community! Since you have access to your account online, can you try to change the email address? You can do this from your account's General tab, click on the verify email button and then choose the 'update email address' option from the prompt you get. Input your correct email address and…

Give it a go, and let me know if the restart changes things @"AkashJewels"! If not, we'll continue troubleshooting. 

Hi @"AkashJewels", is the external drive formatted in HFS+ or APFS, as you're connecting it to a Mac device? Next, we will need to try to enable the system warnings on your computer, in case these have been disabled. This could be the issue with the prompt that doesn't appear at all. So, I will need you to click on the…

Hi @"Kevjazz", welcome to our Community! Can you clarify if you were using the desktop app, or the website, when uploading content from Reaper folder to Dropbox? Feel free to also have a look at Rich's response here. Keep me posted! 

Hi @"DB_IG", I just sent you an email, I'll see you there! Cheers! 

Hi @"Andika Scofield", let's jump into this! How long has this been happening for? Can you also clarify the version of the Dropbox app that you're using on your end? Also, just to make sure I understood this correctly: are the files duplicated both in Dropbox and your Files app? Does this happen with all of your files? If…

Hi @"Akanichi", let's jump right into this! In regards to the syncing of the data on the app: is this a fresh, new installation or not? You mentioned that you disabled syncing, but this didn't work. How did you do this on your end? Have you tried these precise steps, in order to pause the app temporarily, until you can…

Hi @"darrylschick", I hope you're doing well! I was able to locate the ticket number reference I had opened on my end a month or so ago for you. It seems your desktop app was already working with more than 300K files, which isn't ideal; and furthermore the Specialized agent had already provided some steps that you…

Keep an eye on it @"NathanHi", and don't forget to keep us posted. Thank you! 

Hi @"Michel B.16", I just sent you an email, and we'll discuss about this there. See you! 

Hi @"DenverDTS", did you check Walter's latest reply about granting full disk access, and if so what are the results? What happens when you check online for the option? 

If you could clear your cache, and try again that'd be amazing @"JohnJohn78"! And if you could also send us a screenshot, I'd appreciate it in order for us to have a visual too. 

Hi @"salageanandrey", thanks for the speedy reply! Can you also check your plan page online, to see what it reports? As for the app, it should be syncing without any issues since you have enough available space, so can you clarify its syncing status at the moment? 

Hi @"DDunce", I just sent you an email, I'll see you there! 

Hi @"CARINE EL MASRI", sorry to jump in here! Could you also clarify the app's version that you're using? Also, how long is the app stuck syncing the same amount of files? 

Hi @"xjh", I hope you're doing well! I've removed all the shared links for security reasons. Could you specify the error message you get when trying to access the link? Have you tried accessing it, using a different browser by any chance? Also, is it safe to assume that the link was sent to you by someone else, and it's…

Amazing news @"ALynnM"! If you need anything else, you know where to find us! Also, have a great month ahead. 😎

Hi @"AhmadArif1994", as Jay mentioned, a refund can take up to 5 business days. When did you contact our Support, in order to get the refund, and do you have a ticket number reference to share with me? 

Hi @"SnowBlue", sorry to jump in here! I suggest that you contact Dropbox Support directly, in order to cancel your charge. Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session…

Hi @"nikhilkp", I just sent you an email! I'll see you there. Cheers!