Megan Dropbox Community Moderator

Hi @"Eddie B.", I hope you're doing well! Can you kindly clarify your current plan, along with the exact error you receive when trying to upgrade? Is the error message, the same as the OP's? Keep me posted! 

Hi @"coonrodc", happy Monday! Is it possible that you have a security app, like an antivirus, VPN, firewall, proxy, etc., that might be interfering with the Dropbox app? If you do, make sure to temporarily disable them, to see if that helps. Also, could you try rebooting the machine and then quitting the Dropbox app, and…

Hi @"LR0108", welcome to our Community! Can you clarify the Dropbox version you're using on your laptop, along with the app's syncing status? Have you checked this article, and also tried to toggle off, and then back on the camera uploads feature on the laptop? Let me know more! 

Hey there, @"DB_IG", thanks for posting here! Do you notice this behavior on a specific browser, and if so which one? If you try to access the page on a different browser, or incognito mode do you notice an improvement? Do you have a few screenshots, in order for us to have a visual too? Keep us posted!

Hi @"Omarooq ", I hope you're doing well! Are the files missing from within your Dropbox folder? Have you checked your deleted files page, along with your events page? Keep me posted! 

Hi @"apodyopsis", I hope you're doing well! The policy is recursive (applies to all files within the folder) so if you set the Folder to available offline, we'll edit the files inside of it to not have a specific policy anymore because we're storing that information on the Folder (parent). Therefore, there's no need to…

Hi @"junaidiqbalshaikh", let's jump right into this! If you try using an entirely different browser, or an incognito tab on your existing one, do you get the same results? Can you try and let me know? Keep me posted!

Hi @"DannyJPN", happy Monday! The process is fairly easy. You choose the Dropbox plan you need to upgrade to, and then input your billing info, and pay for it. Our payment options for individual accounts are credit or debit cards and PayPal. We currently accept the following cards: American Express, Discover, MasterCard,…

Hi @"nikhilkp", I hope you're doing well! Would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know!

Hi @"LK10", I hope you're doing well! Is there a chance that you permanently deleted the content, cause then you wouldn't see it at the events page as Mark mentioned. When was the last time you were able to see this folder online? Keep me posted!

Hi @"HaniN", can you try moving the folder, following these steps and update me on the results? 

Hi @"MCRS", welcome to our Community! Just to clarify, does that happen when you open your email address on your tablet, and send a simple email to someone, or when you try to share a Dropbox file with the receiver? If you have any screenshots of how this looks on your end, you are more than welcome to send them over, in…

Hi @"drmarkellis", let's jump right into this! In order to save your ****** drive content to Dropbox, you'd either need to copy everything, and paste it inside your Dropbox folder, or enable our External backup feature. In the first case your content would be located inside your Dropbox folder. However, if you use our…

Hi @"mquattro", thanks for your patience! It looks like you hit our account creation limit in a day. You should now, that's been 7 days since you last contacted us, be able to continue to create them normally, however, if you are in a hurry again in the future, you can try switching to 5G on their phones (or tablets). Or…

Hi @"Dez K", is that a folder one you created and have the ownership of it, or a shared one? Do you have any screenshots of the banner, by any chance? 

Hi @"Clare S.8", thanks for posting here today! Keep in mind that this brown box, on the bottom left part of your files seems to be linked with Microsoft, and most specifically with OneDrive, and not Dropbox. Therefore, if you face some issues previewing the content, you might want to consider contacting Microsoft about…

Hi @"Dez K", let's jump right into this! It sounds like you're using the web, in order to delete a folder of yours, but it's been stuck that way. Can you try closing your current browser, and then trying again, or trying from a different browser altogether? Let me know of the results! 

Hi @"Davem4", how are you today? Have you tried accessing the app's preferences, and check under the general tab to make sure autostart is disabled there too? If it isn't, and you apply these settings now, make sure to restart your device after. Keep me posted!

Fantastic news @"SBering"! If you need anything else, just give us a shout. We'll put our capes on, and come to the rescue! 😉

Hi @"Lboegen", I just sent you an email, I'll see you there! 

We would need some account specific info, in order to have a closer look into this. We might also need to escalate the case to our Specialists, in order for them to see what they can do about this, if we can't resolve it any other way. And since this is a public forum, I think it would be best to take that route @"Saga66".

Hi @"gary011", 2FA is linked to either your mobile number, or a relevant app. So, I'm assuming you're referring to the 6-digit-security-code sent via email, which you'd need access to the email itself indeed, in order to get the number. If you don't have access to the email, your best option to get into the account would…

Hi @"gary011", if you see no events or used space, I'm suspecting that it's most likely a new account. Could you log out of the account, and try with your previous email address -even if you don't have access to the email itself- to see if you can find anything there? 

Hi @"gary011", I hope you're doing well! Is there a chance that you logged into the wrong Dropbox account, or that you accidentally created a new account? What do you see when visiting your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events…

Hey @"Dave9999", thanks for posting on our Community! Can you also try adding no-reply@dropbox.com to your email contacts and then check to see if you'll receive the security code, after a new attempt to sign in? Let me know how it goes.

If you need anything else, let us know @"Helen-chota"! 😎

Hi @"amandajv", I just responded back to your ticket number, I'll see you there! 

Hi @"Saga66", can I send you an email, in order for us to have a closer look into this?

Hi @"Lboegen", can I send you an email, in order for us to have a closer look into this?

Hi @"Helen-chota", welcome to our Community! Please keep in mind that Dropbox doesn't preview .MSG files. However, you should be able to download a viewer which will do it for you. Then you can export them and use the appropriate application that is capable of opening them. I'll forward your feedback to the appropriate…