Megan Dropbox Community Moderator

I definitely see where you're coming from @"ducksinarow"! In any case, if you need anything else, just give us a shout. 

Hi @"ducksinarow", sorry to jump in here! Glad to see that everything is on a better track for you! You mentioned in your message above, that you get an error message, could you send me a couple of screenshots of that? Feel free to also send us a few screenshots of your app's syncing status, as Walter mentioned above.…

Hi @"Dorian_C", I hope you're doing well! I'd need some account-specific info, in order to be able to check what we can do about this. Can I send you an email, in order for us to investigate further? Let me know! 

Hi @"KJ84", I hope you're doing well! Just to clarify, do you wish to know more in regards to disabling the feature entirely, or how to delete content in there by any chance? Do you get any errors when trying to delete content? You should be able to disable Backup using these steps. Keep me posted!

Hi @"Fearless", sorry to jump in here! Since the original ****** drive has been removed, can you try resuming the syncing process? It shouldn't be able to sync these files, since the original path has been removed. Let me know if you notice a different behavior, and we'll remedy this. 

Hi @"StJEmery", can you send me a screenshot of the grey Xs you see next to your files, along with the error? Although, I have to let you know that this sounds like a Microsoft specific error, which would be outside the scope of the Dropbox support. 

Thanks for the updates @"fernandop"! Other than the folders, if you take a quick look into them, can you confirm that the files also have grey clouds? Also, if you access your account settings online, is the option "Online-only files on Mac" on, or off? It should be set to on. 

Hey @"jcicora", interesting! Can you also check your events page, or deleted files page for this specific folder? Just to see what we can find there. 

If you need anything else, you know where to find us @"gsperry1975"!

Hi @"Schwenck", welcome to our Community! I'd like some additional info first, such as the files you're editing, and if you're editing them online, or locally on the device. You mentioned tab, so I'm guessing you meant online, I just want to make sure. Do you notice this behavior with specific file types, or all of them?…

Hi @"dennisgaudenzi", give it some time, and let us know how it goes! As for the new photos, you can change it once it's done updating, but if you keep it to upload all photos, they shouldn't be duplicated, since they've already been uploaded once before. 

Hi @"devedsmith", thanks for clarifying! So, if you keep the app open, and add a new file in your Dropbox folder -without closing the app- will it still say "up to date", without uploading the file online, and vice versa? Did you happen to notice how long this has been going on for? 

Hey there, @"EOuser", welcome to our Community! It seems indeed that this isn't a Dropbox related error that you're seeing, and it's coming directly from your Windows OS, especially since you're using File Explorer when trying to tag your content. You mentioned that moving the files to your desktop allows you to tag them.…

Hi @"jcicora", I hope you're doing well! Is it safe to assume, since you mentioned navigating to Home, that you're referring to the Home page of your account online? If you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar?…

Hi @"M S.1", I checked and it seems you had a different thread open, troubleshooting about your Photos tab on your mobile. When you say that the link takes you to this very page, I am not exactly sure I follow. Can you let me know more as to which link you're referring to? 

Hi @"fernandop", thanks for all the info! It sounds like you have your new files to sync as online-only. What about the actual files in your Dropbox folder? What type of icons do they have, and how are they set to sync? Are they available offline, or online only? Feel free to send me a few screenshots of your Mac's Disk…

Hi @"llorezo39", welcome to our Community! Keep in mind that Basic is our free account, without charges. I'm mentioning that because you said you were charged through Apple for a Basic account. Now, as for the second charge have you tried using the credit card charge lookup tool to identify the account you're being charged…

Hi @"adamny", have you tried enabling Dropbox as a Location on your Files app? 

Hey all, thanks for posting here! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know. Thanks!

Hi @"helpRootCandles", sorry to jump in here! You mentioned you still have access to the email linked to the Dropbox account, right? If so, can I then send you an email address, in order for us to have a closer look into this? Let me know! 

Hi @"tobiaspe", thanks for the screenshots! Just to clarify, and make sure we're on the same page here. It sounds like you have two Dropbox accounts, a private account and your personal one, am I right? If not, feel free to correct me. Are you able to connect to any of the accounts? Have you tried accessing the same…

Hi @"gsperry1975", welcome to our Community! It seems you're referring to our device limit. Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already? If you only see two devices, please send me a screenshot,…

Hi @"cleversam", sorry to hear about that! You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this? Keep me posted! 

Hi @"StJEmery", sorry to jump in here! When you say that you attempted to move your files from your laptop to your flash drive, do you mean copy/paste or cut/paste? Do you remember the icons that these files had next to them? Did they have a green check, or a cloud-like icon? You mentioned you can't open these files: do…

Hi @"adamny", thanks for posting here today! Have you tried using Files App since you're using an iPad? That way you could open your content from there. Alternatively, you can open your .pdf from the third party app, and navigate to the Files App in order to locate your Dropbox content. Let me know if you have any…

Hi @"kspasov", sorry to jump in here! I checked your ticket number reference, and I can confirm that it's still open. I also made sure to pass my comments internally to the agent helping you. Hold tight, and the agent will respond back as soon as possible. Thank you for your understanding! 

Hi @"fernandop", let's jump right into this! I'd like some more clarification in regards to the device's OS, and the Dropbox version you're using there at the moment. Feel free to also let me know the app's syncing status. Also, do you have any relevant screenshots, showing that it's indeed these specific Dropbox related…

Hi @"devedsmith", happy Monday! So, just to recap everything you said: it seems that the app unexpectedly stops syncing content, and then only works when you close and then re-open the app, right? You mentioned you're using the latest version. Would you be able to clarify the version, just to make sure you're not using a…

No worries @"Birgit Roedder"! That means this is a browser specific thing, so it'd help to check if there's any plug-ins or settings in your browser, that slows things down. Thank you!

Hi @"Birgit Roedder", thanks for clarifying! Have you also tried a different browser, or clearing the cache on your current one? If so, do you notice the same behavior there?