Megan Dropbox Community Moderator

Hi @"David222", welcome to our Community! Upon installation, and the initial set-up steps, you should be able to see the "Advanced settings". If you click there, you should be asked where you'd like to save your Dropbox folder. That way, you can choose to save your folder to your d: drive, instead of C:. Can you give this…

Hi @"Rodrigo Pereira", let's jump right into this! Can I send you an email, in order for me to have a closer look into this? Thanks a bunch!

Hi @"Annoyed Derek", thanks for bringing this to our attention. Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device? Also, what exactly is reported in your plan tab at the moment? Keep us posted! 

I just sent you an email @"robertojhd" I'll see you there, cheers!

Hey guys! I just sent all three of you an email, in order for us to have a closer look into this. Feel free to respond back to me, and we'll take it from there. Thanks! 

I just sent you a new email, I'll see you there @"bva974"! 

Hey @"calvinbradshaw", let's jump right into this! Could you send me a screenshot of the page you see when you try to open and edit your .PDF? Do you miss the Edit button above the .pdf while previewing the file, or in the menu bar? Do you have the mobile app installed, in order to see if you can give it a try there? Let…

Hey @"Sailor Sue", awesome news! If you need anything else, let us know. 

Hi @"bva974", I was able to locate the ticket number, that my colleague @"Jay" sent you, and it seems that you never got the chance to respond back when he asked for more info. Can you kindly check if you can locate it, and respond back? Keep in mind we can't delete your account, we can only help you rectify the error, so…

Hi @"langshipley", can you also send me a screenshot of the uploading process of your camera uploads, showing the number it's currently stuck on? 

Hi @"algusev2017", welcome to our Community! I'm afraid the desktop app isn't supported on Windows Vista. You can see more about the Dropbox app requirements here. If you have any questions, let me know! 

Hi @"Supanut L.", that's good news for now! Keep an eye out, and let us know how it goes. Also hey there, @"langshipley", I hope you're doing well! Have you tried any of the troubleshooting steps mentioned above, such as clearing the app's cache, signing out, or uninstalling the app and rebooting your device? 

Hi @"Steve Hoang", can you click on the blue hyperlink, and attach here the text of the exact error message? 

Hi @"robertojhd", thanks for posting here! Can I send you an email, in order for us to have a closer look into this, please? Keep me posted! 

Hi @"prb0310", let's jump right into this! Keep in mind that your type of Support depends on the Dropbox plan that you're using on your end. Also, Business teams are usually the only ones with phone support. You can see more about that here. Now, as for your storage space, can you also check the plan tab in your account…

नमस्ते @आशीष सोनी, इसे हमारे ध्यान में लाने के लिए धन्यवाद। क्या आप यह देखने के लिए अपने इनबॉक्स में no-reply@dropbox.com जोड़ने का प्रयास कर सकते हैं कि दोबारा साइन इन करने का प्रयास करते समय आपको कोड प्राप्त होगा या नहीं? साथ ही, क्या यह मान लेना सुरक्षित है कि आपके पास अपने ड्रॉपबॉक्स खाते से जुड़े ईमेल पते तक पहुंच है?…

Hi @"mairiclaire76", can I send you an email, in order for us to have a closer look into this? I can't promise you that we will be able to do something about this, but it's worth a try. 

Hi @"Thinkrgrl", let's jump right into this! You mentioned you'd like to see a feature, that would allow you to backup your mobile to Dropbox. Just to clarify, do you mean the entire mobile apps, contact etc, or are you referring to pictures that already exist on your mobile's camera roll? Let me know more! 

Hey there, @"Mohammed Y.1", how are you today? I've merged your question into a similar thread, just to keep everything under the same place. Feel free to have a look, at my colleague's response above, and let me know if you have any questions. I hope this helps! 

Hi @"dvanable", I hope you're having a great Monday so far! Would you mind clarifying the OS you're using, along with the Dropbox version that you have installed there? Also, when did you first start noticing this behavior? Let me know! 

Hi @"Gidgette", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hi @"vad876", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"no long usable ", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about any shared content? I'd personally suggest that…

Hi @"Hunadi", let's jump right into this! As a first step, can you let me know the steps are you taking on your end? Also, which platform and OS do you use? Do you use our Dropbox for Gmail add-on? Let me know more, and we'll take it from there!

Hi @"bif" & @"R3alKrafty ", I'd be happy to help with this! As a first step, can you please let me know what your account's plan tab is showing? Also, did you start your trial directly through Dropbox, or within Apple/Google Store? Is it possible that you have two Dropbox accounts, by any chance? Let me know more! 

Hi @"mairiclaire76", welcome to our Community! The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough. We also can't send the code to a different email address, I'm…

Hi @"olilemire", welcome to our Community! Can you walk me through the steps that you follow, when trying to share content to Slack, please? Also, if you could follow the steps mentioned at this Help Center article, in order to connect Slack directly to Dropbox, that'd be amazing. Keep in mind that it mentions, that if you…

Hi @"Epifeny", let's jump right into this! I'm not sure if this is possible, when using a third-party app, but I know it's not possible on our end. In order for this to work, you'd need to tag your file once it's uploaded through Dropbox. You can see more about this here. I hope this helps! 

Hi @"daynolism", welcome to our Community! The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough. We also can't send the code to a different email address, I'm…

Hi @"William M.26" & @wishskys, let's jump right into this! Based on everything you mentioned, and if you're both using Mac OS, then the message refers to the beta experience for Dropbox for macOS on File Provider as described here. I can confirm that you're using our latest stable version 180.4.4912. It's described as…