Megan Dropbox Community Moderator

Hi @"Nix-X", in this case, can I send you an email, in order for us to have a closer look into this?`

Hi @"FlyingDutch7", sorry to jump in here! Can you also clarify your OS the the Dropbox version you're using, please? 

Hi @"waugusto", in this case you'd need to manually create a new folder, and then copy each file/folder you'd like in it. You'd need to access each path, and decide the content you want to move to the new folder. 

I just sent you an email @"gem0303", I'll see you there! 

Hi @"dvanable", in this case, can I send you an email, in order to have a closer look into this? Also, @"phil_stothard", you mentioned that on the laptop monitor the display is set to 200%. Have you tried changing it to 100%, to check if the same thing happens then? 

Awesome @"gnet-Jim"! If you need anything else, let me know!

Hi @"madcopy", welcome to our Community! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. It does look like a Dropbox-related email address, however you haven't clarified if it's coming from an official Dropbox domain, or not. Can you let me know more? Keep me…

Hi @"Nix-X", let's jump right into this! Surprisingly, this rings a bell. I've merged your post, under a similar thread of users reporting the same behavior. Could you try the troubleshooting steps mentioned throughout, and let me know if you notice any difference? Thanks a bunch! 

Hi @"dd-jonas", in this case can I send you an email, in order for us to have a closer look into this? 

Hey guys! For anyone facing this, can I ask if your screen's resolution is set as the default, or if you've changed that in any way? Keep us posted!

Hi @"waugusto", welcome to our Community! Can you clarify which platform you're going to be using? Will you be doing this on the web, desktop or mobile app? Let me know, and I'll be happy to further guide you. Thanks! 

Hi @"jsrealpro", thanks for clarifying! If you can't see any files in this particular folder, when visiting your account online, that means it's empty. Is there a chance that they shared the wrong folder with you? Could you ask them to re-share it with you, by any chance? 

Hi anonymous, could you try signing out of the app, and then back in please? 

Hi @"Brandynl", I just sent you an email, I'll see you there!

Hi @"Me420", I just sent you an email, I'll see you there! 

Hi @"Roman--", I just sent you an email, I'll see you there! 

Hi @"Brandynl", sorry to hear about that! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"censilver", my apologies for being a little confused. However on your responses earlier you mentioned: "no PC folder in it either", however later on you also mentioned that "Yes, that is the folder". If your folder is already backed up on Dropbox's end, can you please confirm that there are no files missing inside the…

At the moment our status page informs that all platforms are operational, however we did have a small hiccup earlier. Could you send me a couple of screenshots of the error/page you get when you're trying to log into your browser? 

Hi @"rlesperance", we're still rolling users to the new experience for macOS for File Provider. However, I'd like to ask if you installed Dropbox on a new device, or if you signed out and then back in to the already existing installation. Could you walk me through the exact steps you followed? 

Hey there, @"jsrealpro", let's jump right into this! As a first step, can you clarify if you're able to see the files when you visit your account online? If so, what is the app's current syncing status? As for logging into Person's B account, we don't suggest that people share credentials, due to security risks. Keep me…

Hi @"kvz8", let's jump right into this! How long has the app been stuck for? Normally, it should sync the changes of the deletion, and update accordingly. Can you clarify the app's current syncing status, please? Keep me posted! 

Hi @"Emery S", welcome to our Community! Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website? Keep me posted, and we'll take it from there! 

Hi @"dd-jonas", welcome to our Community! Interesting, thanks for bringing this to our attention. Out of curiosity, have you tried a different browser? And if so, are you able to see the automation there? Keep me posted!

Hi @"mkalichman", welcome to our Community! Are you certain the email is a new one, and not old? Is it possible that you have a different Dropbox account? You mentioned that you have a credit card listed with Dropbox: is that on a different account? Keep me posted, and we'll take it from there!

Hi @"Luis09", welcome to our Community! Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything? Keep me posted!

Hi @"JWMS", let me make sure we're on the same page here. First of all, keep in mind that if you delete your Dropbox account, your Backup will also get deleted. It's not entirely clear to me if you wish to delete all of your other files, and keep your Backup. Is that what you wish to achieve? If you access your account…

I just sent you an email, I'll see you there @"Variable463"! 

Hi @"owunsch", thanks for letting me know! And that folder is still within your Dropbox folder, right? Is the app's syncing status up to date? 

Hi @"Claudia28", I was able to locate your ticket number, and I can see that it's still open, and that you have responded back to Leah. Hold tight, and she'll get back to you as soon as possible.