Megan Dropbox Community Moderator

Hi @"BillyL12", I hope you're doing well! Can you share some additional info with us, as to what you'd like to achieve here? Also, what steps have you used so far? I have to admit it sounds like this might be an issue on their end, if you're trying to connect Dropbox to UnRealBook and it doesn't work. Keep me posted!

Hi @"Variable463", is it possible that you upgraded the wrong account, or that you have a second one? 

Hi @"censilver", let's jump right into this! You mentioned that you recently did an OS re-install, and tried to resync everything. Did you re-enable the Backup feature from scratch, or just downloaded Dropbox to the device? If you did something different, don't hesitate to let me know. Also, do you see the feature enabled…

Hi @"owunsch", I hope you're doing well! You initially mentioned this is a shared folder. Have you removed it from your Dropbox account online? Keep me posted, and we'll take it from there! 

Hi @"GeorgeW751", yes it's normal. You're already using the feature on the device, so you shouldn't be able to restore, something that's already active. As for restoring deleted content, I suggest you do this using your deleted files page, or events page instead. 

Hi @"jjavier", I just sent you an email on my end, since the last one seems to have been closed. Reply back to me, and we'll take it from there!

Glad to see everything is back on track @"jillspen"! If you need anything else, we'll be one post away!

Hi @"Vika85", this is indeed an official Dropbox domain. Usually these type of emails are sent out, when an account is nearing the 75% quota limit, which seems to be the case here. If you don't wish to receive these emails, could you try unsubscribing? You should be able to do this if you visit the email, and scroll to the…

Hi @"alturic", I hope you're doing well! A VPN can cause issues with the connection of the desktop app, one way or another. Maybe not at first, but initially it will. Now, connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way. Can you check that? Moving forward,…

Hi @"carynhodge123", let's jump right into this! If I understand this correctly, you need to share a specific folder with your clients, without giving them access to the wrong folder, right? If not, feel free to correct me. When you say you want to be able to share your individual folders with them, without them seeing…

Hi @"jillspen", you can see more about our Backup feature here. In this Help Center article, you'll find out how to disable it. Let me know how things turn out, once you disable it. 

Hi @"Dan H.10", let's jump right into this! If I understand this right, it seems you're having issues with your Dropbox folder showing in two different paths. As a first step, you'd need to identify which folder is syncing, and which isn't. Please check your app's preferences, and specifically under your Sync tab, in order…

Hi @"JWMS", can you share your app's syncing status at the moment, along with some screenshots of some example files as you see them locally, versus what you see when you visit your account online?

Hi @"GabrielT", upon setting up your Passwords, you should have been asked to keep a note of your recovery words. Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not? Also, could you maybe clear your browser's cache or try another browser and let us…

Hi @"GeorgeW751", let's jump right into this! Just to make sure we're on the same page here, it sounds like you wish to restore content that's inside your Backup, am I right? If not, then feel free to clarify, Could you also clarify the app's current syncing status, please? I'd love some screenshots of the restore button,…

Sure! I just sent you an email, I'll see you there @"EJ27"! 

 Hi @"jillspen", can you also look into whether you have any shared folders that might be taking up your space? You can check this in the plan tab of your account settings. Or perhaps you have any backup enabled. Let me know what you find.

Hi @"Jill B.16", can I send you an email, in order for us to have a closer look into this? 

Hi @"SD91", I hope you're doing well! You mentioned that your files can't drag to the Dropbox folder, and that you're also using your browser. Just to make sure we're on the same page, do you try to move the files from your browser, within the Dropbox folder? Or do you possibly try to move content already existing to your…

I just re-sent you a new email, can you check if you received it now, Neil? 

Hi @"Elena89", if the file wasn't added to your account, then there's not much that we can do. If the content was deleted back in May, chances are they indeed can't restore it, unless they have a paid plan, with extended version history. I hope this clarifies! 

Hi @"Elena89", welcome to our Community! Can you clarify what you mean when you say "my video was from dropbox of skydiving"? Do you mean that the people shared it with you back in May, and you want to locate it? You also mentioned you didn't save it to your Dropbox account, so I'm assuming they shared it with you, but you…

Hi @"Neil1234", when you try to open a new ticket on your end, using an incognito mode, are you able to open a ticket? If not, do you get any specific errors that's preventing you from contacting us? 

Hi @"Orix", I will pass on your comments to the relevant departments so that we can further improve our product. Thanks a bunch! 

Hi @"GG_drop", just to sum it up: it seems you're using Chrome to upload content to your account online. Now, judging from the last screenshot and the amount of files you're trying to upload at once, it makes sense that the website would crush. You can either break the amount in smaller batches, or use the app, to upload…

Hi @"johnny18420", I just sent you an email, I'll see you there!

Hi @"Neil1234", odd because I can see the email on my system. In this case can you contact Dropbox Support directly? Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hi @"PETRANEEDSHELP", I'd be happy to help with this! Can I send you an email, in order for us to have a closer look? Keep me posted! 

Hi there, @"Charles B", let's jump right into this! Is it possible that the old owner passed ownership of said folder to you? Just to make sure we're on the same page, are these the steps you follow on your end? Can you send me some screenshots of what you see when you follow the steps above? Just make sure none of your…

Hi @"Rob Meijer", thanks for the info! Have you checked your programs to make sure the app is still installed to your device? Would you also mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes…