Megan Dropbox Community Moderator

Hi @"dianasimpson", have you checked that the emails you're receiving asking you to cancel, are going to the same email address, as the one you have linked to your Dropbox account? Is there a chance that you have two Dropbox accounts? 

Hi @"Medrod", yes, I would suggest that you give this one a go. There is no problem if no account has yet to be linked to the current device. 

Hi @"MBeaty" & @"Twist", happy Monday, let's jump right into this! It seems you're stuck on this process, where you're asked to log in, and then you're back on the same page. Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more…

Hi @"Ynk", welcome to our Community! It seems, based on your screenshot, that the email is coming from an official Dropbox domain, it is therefore valid. You can see more about this here. If you have any questions, let me know. 

Hi @"Amina5555" & @"albert583", I hope you're doing well! Just to make sure we're on the same page here: are you talking about a Dropbox Sign charge, or a simple Dropbox plan upgrade? In any case, and if you're okay with this, I can send you an email, in order for us to have a closer look. Keep me posted! 

Hi @"Angie07", which platform do you use on your end, when accessing our Community? I'm asking, because you might need to request the desktop display of the site, if you're on mobile, in order to see this icon: Can you also let me know more, about your plan page, and what it reports there? 

My apologies @"dustinrwh"! I thought you were talking about a shared link, but checking again it seems it was a File Request. In this case, I'm afraid there's nothing that we can do, in order to remove the content you've submitted. 

Hi @"gastronautmike", welcome to our Community! That's odd indeed. Also great troubleshooting done on your end! Do you get this error when you try to preview any file in your account, or does it happen with a specific file type? Could it be that your ISP/router is restricting traffic to the following Dropbox domains? Let…

Hi @"JayC1", if you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar? Could you try copying or moving them to another location and let me know if they give the same error?

Hi @"rhstowe", did they create these folders inside their personal space? What you can do, is visit this page, and you should be able to prevent your members from sharing externally any content, unless it's with another member. As the page indicates: Limit who your members can invite to files and folders. Keep in mind this…

Hi @"dustinrwh", you should be able to delete the link following these steps. However, keep in mind that this would simply break the connection. If they managed to download the link's contents, they would still have access to it. 

Hi @"terri232", can you clarify the Dropbox version you're using on your mobile? Have you tried clearing your Dropbox cache -you can do this in the app's settings-, and restarting your phone? Also, just to make sure we're on the same page: do newly uploaded files show as HEIC when you preview them in the Dropbox app, or…

Happy to have helped @"Holinjer"! If you need anything else, give me a shout.

Hi @"CG16", let's jump right into this! If I understand your situation at the moment, it seems that you have a folder that's visible online, but not on the desktop app. Can you check your app's version, along with its syncing status, and let me know what it reports please? We need to make sure the app is running & updating…

Hi @"tdavis1", is there any chance that you locate the content, and move it back to the original path it was? If the file is moved back, that should usually do the trick. If you need to update the shared link, in order to "follow" the file on the path it exists now, then you would need to re-create it. 

Hi @"rastrodave", I would like for you to locate your Dropbox icon on the menu, next to your WiFi and hover your mouse there and let me know the version, and syncing status, please. 

Hi @"tiffanyk208", I just sent you an email, I'll see you there!

Hi @"Karl_1379", sorry to jump in here! Is there a chance that you might have a connected device? That way you should be able to download your files from there, and create a new account. 

Hi @"Bhas", did you have a chance to check my colleague's response?

Hey @"bluehenve", I hope you're doing well! When using Android, we try to name files based on creation time, however, that information is not always available. In cases that creation time is not available, we fall back to modification time for the file name. I hope this clarifies! 

Hi @"rastrodave", welcome to our Community! Can you clarify the OS you're currently on, along with the version of the Dropbox app that you have installed? Have you tried any troubleshooting steps on your end? Just asking, to make sure we're on the same page here. Let me know more!

Hi @"rhstowe", let's jump right into this! There is indeed a similar setting that you can utilize. If you access your Admin Console, then settings, you should be able to locate it under Top-level content management. You can see it right here, so that only admins can create top-level folders. I hope this helps!

Hi @"Crazy-TheRealOne", let's jump right into this! Keep in mind that the error message you mentioned, sounds like a Microsoft related one, and not directly linked to Dropbox. With that being said, have you tried to install our app, using our offline installer? If not, feel free to give it a go, and let me know of any…

Hi @"JayC1", let's jump right into this please! As a first step, can you let me know if you're possibly referring to a shared link? Is this where you downloaded files from? Also, where do you see this specific message? Is it online, when you try to locate the content? Let me know more, and we'll take it from there. Thanks!

Hi all, thanks for bringing this to our attention! We're aware of an issue with the sign in flow for certain devices - and our team is in the process of implementing a fix. Hang tight, and we'll definitely update you once we have any more updates. Thanks!

Hi @"dustinrwh", welcome to our Community! How exactly did you share the document with the company? Let me know more, and I'll be more than happy to guide you and let you know more. Thanks a bunch!

Hi @"Holinjer", how are you today? Quick answer coming your way: essentially this is exactly how it works. 😎 You can have different online-only/available offline settings for your files and folders on each device. As you said different storage, different needs. I'm glad I could help!

Hi @"yl4882", let's jump right into this! Do you get any specific errors on your end when this happens? What about other browsers, other than Safari? Do you notice the same thing there? Keep me posted! 

Hi @"tiffanyk208", let's jump right into this! Can I open a ticket on my end for you, in order for you to have a closer look into this with our Team? Let me know! 

Hi @"wpals03296", let's jump right into this! Can you clarify the version of the Dropbox app you're using on your Mac? Do you have enough ****** drive space to backup the content locally? If you also happen to have a screenshot of the pop-up itself, that'd be amazing. Thanks a bunch!