Megan Dropbox Community Moderator

Hi @"aditya50857", how are you today? Can you follow these steps, in order to perform an advanced re-install? Keep me posted on the results!

Hi @"edmondcr", do you use our desktop app, or mobile app? Provided you're using the mobile app, could you try to save the .mp4 locally to your device, to check how it sounds there? 

 Hi @"FlyingDutch7", if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option? Can you also attach a screenshot of what you're seeing on the camera uploads > videos option?

Hi @"Frugalfart", welcome to our Community! It sounds like you're using our desktop app, in order to save and sync your Keepass files, and they're no longer syncing. Do you notice this behavior with these files only, or all of your Dropbox content? Can you also clarify the app's current version, and syncing status? Let me…

Hey there, @"edmondcr", welcome to our Community! Does this previewing issue affect all of your .mp4 files, or some of them? Can you also clarify the OS you're using, and the Dropbox app version installed there? Keep me posted, and we'll take it from there!

Hi @"ezimore", let's jump right into this! Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks a bunch! 

Hi @"MinorDeity", no need for the screenshot, since your email might be visible, and that wouldn't be very secure. If you have any trouble with this again, you can directly submit a Support team using this link. Just make sure you're completely signed out from your account.

Hi @"playzoffs", I hope you're doing well! Based on your initial post here, it looks like you're using an older OS, compared to what it's out at the moment for iPhone 11. Would you mind updating your OS, and the Dropbox app on your device -if you're not already using the latest version- and letting me know how that's going…

Hey @"JTHomestyle", I hope you're doing well! If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account. I moved your post to this thread with more info on this issue. Can you check the solution here by Samantha, to…

Hi @"Mark R.80", when you say that "the files from yesterday are there, but not today's" would you mind clarifying more on that? You mean that the changes you made locally haven't synced to your account online, or something different? If you could also let us know the app's syncing status as Walter asked, that'd be…

We aware of this behavior, and will work to improve it in the near future. As of now this serves as a debugging opt-out option as well @"rlesperance".

Hi @"jarlefo", thanks for bring this to our attention! It might sound trivial, but is the email address you're receiving that communication, the same as the one you're using with us? Just making sure you don't have a second account, that those emails are related to. Keep me posted!

Hi @"Cyan Distribution", can you also let me know the rest of the info, please? Such as how did you upgrade, and if you got any results when searching for the charge? 

Hi @"dezormo", some screenshots would definitely be helpful! You should be able to click the camera-like icon when responding back to me, in order to attach your pictures here. Can you give it a go? 

Hi @"YankeeDocNJ", welcome to our Community! It sounds like the version you're using is a Beta version of our desktop app. Could you try to temporarily downgrade from the beta version, in order to check if that's causing the issue and if the behavior remains the same with the UAC warnings? You can do this by accessing your…

Hi @"madcopy", if it's coming from an official Dropbox domain, then there's nothing for you to worry about. Also @"GAE1", can you check the plan tab in your account settings, and let me know what it reports there? If you haven't already, please check your Backup page. You may have enabled the backup the feature.

Hi @"Cyan Distribution", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your…

I just sent you an email, @"kennlu", I'll see you there!

Hi @"njet01", sorry to hear about that! You mentioned you have a second Backup folder, that you can't get access to the content there. Can you let me know if you get any errors? What about the message that the files belong to someone else? Can you send us a couple of screenshots, in order for us to have a visual here? Keep…

Hi @"dezormo", I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know! 

Hi @"Deb R", I see that you're using a beta version of our app. As a first step, can you try going into your account settings on the Dropbox website and then turning Early releases off? After that, feel free to re-install the app, and let me know how it goes. 

Hi @"GabrielT", have you made sure that Chrome is up to date while we speak? If you open Google Chrome on your Mac, can you ensure that the Passwords extension is there, and running? Can you also send me a screenshot of the Check “Chrome Mac OS” for a notification message you receive? 

Hi @"censilver", can you double check your Backup settings via the app's preferences, to see which folders you've chosen to backup, and then compare these folders with the ones you have locally on the device (outside of your Dropbox folder)? When you check your local folders, do you see any syncing icons there? 

Just checking in with you, to see how things progressed ever since yesterday @"Laurence S.4".

Hi @"Udiek_Widh", have you also checked the steps Hannah mentioned here? Could you try to access your app's settings, and then go directly into your Account tab to check if you can sign in that way? If not, feel free to send me a screenshot of the message you receive on your end. 

Hi @"rlesperance", happy Monday! Since you were able to choose the location of your Dropbox folder, that means you're no longer part of the File Provider version of the Dropbox app. It seems that when you tried re-connecting your folder, and re-linked your device; you were downgraded from the new macOS File Provider…

Hi @"emman12", have you tried downloading the app using this link, by any chance? Can you send us a screenshot of the error you get too? 

Hi @"kennlu", sorry to hear about that! If you haven't tried that already, could you try to quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again? If this doesn't work, can I send you an email then? Keep me posted! 

Hi @"BenevolentDeity", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Let me know! 

Hi @"Regc", happy Monday! Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here. As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your…