Megan Dropbox Community Moderator

Hi @"Gerold1", thanks for posting here today! What version of the Dropbox desktop application are you currently running on? Is the Dropbox folder located in the CloudStorage location? Have you rebooted your computer since you first noticed this? Also is the app still stuck at syncing the exact same number of files, could…

Hi @"JanH45", you mentioned that you provided them with a link for editing, however you later on said that there isn't a link. Do they have issues adding content to the link you provided them or something different? Would you mind clarifying for me? 

Hey @"MarcoAntonioSc", I just sent you a ticket, in order for us to have a closer look into this! 

Hi @"christine17", welcome to our Community! Is it possible that you accidentally accessed a different Dropbox account, or that you created one, and that's why you can't see your files? Keep me posted, and we'll take it from there!

I just sent you an email @"navidsamadi", I'll see you there!

Hi @"iasstudygroup", since the folders are mostly shared, then it could be a different member deleting content from there. Because all shared folder members have access to the folder and its content -especially if they have editing access-, have you checked to make sure if that's the case? 

Hi @"_Urbanik_", can you clarify the app's current version, along with the syncing status at the moment? 

Hi @"gpete1977", how exactly did you share your tax returns to your accountant? Was it through a shared link, shared folder, or a different way? Feel free to clarify. Also, what is the Dropbox plan you're using? 

Hi @"gormdael", sorry to jump in here! Do you try to preview the .pptx through our website, or using a different platform? Can you send me a screenshot of an example video file in your Powerpoint, the way it looks when you try to preview it? 

Hi @"navidsamadi", welcome to our Community! If you're having issues with that, let me know if it'd be okay to reach out via email. Thanks!

Hi @"jll6881",have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?

Hey @"David L.160"! I just sent you an email, I'll see you there!

Hey Scott, had that been the case, and provided we discontinued our syncing icons, I'd confirmed that this is normal. However, we're troubleshooting this, because this isn't the case, and you should still be able to view some of our syncing icons. Can you follow these steps, in order to perform an advanced re-install,…

Hi @"iasstudygroup", let's jump right to it! Is the content that's getting deleted part of a shared folder? Can you clarify, what your Events page at www.dropbox.com/events shows? This page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing…

Hi @"seekinganswer", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Let me know!

Hey @"morashmedia", let's jump right into this! Can you let me know the version of the app that you're using on your end, along with its syncing status? Also, keep in mind that the gray circle with the minus sign may appear on a file or folder when you're using the selective sync feature (meaning you've opted not to sync…

Hi @"MotivatedMover", let's jump right into this! Based on what you described, it seems you're sharing a shared link, not a shared folder, right? Are they using the same link that you're using, and it's working for you but not them? If so, I'd try clearing the browser's cache/browsing history and trying again, or try…

Hey @"Carde", I just sent you an email, I'll see you there!

Hi @"Duaine", what about your browser? Is it up-to-date? Have you tried an entirely different browser, or an incognito tab on your current one? Feel free to also attach a screenshot of the page you see, in order for us to have visual too. 

Hi @"scotty321", could you please try the following steps: Click on the Dropbox icon from your Desktop and quit the application. Once you do that, then open your Activity Monitor from your Mac Utilities folder, then force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in…

Hi @"Thai_Nguyen", it sounds like this is a core issue on the root of the export, which is on Google's end. However, can you send me a couple of screenshots from the process you follow on your end, in order for me to have visual? 

Hi @"Jun wik", how are you today? Have you tried any of the troubleshooting steps mentioned above? Just asking, in order to make sure that we're on the same page here, before we continue resolving this. Keep me posted! 

Hi @"dennisk1", I just sent you an email, I'll see you there!

Hi @"The Cakewalker", I just sent you an email! I'll see you there! 

Hi @"April H.", thanks for the info! I would like for you to locate your Dropbox icon on your menu or task bar, next to your WiFi and hover your mouse there. Can you let me know the syncing status, and version of the app, please?

Hey @"Jenkel", I hope you're doing well! You mentioned that you were able to join the folder successfully, is that right? If you visit your account online using your browser, are you able to see the content there? Could you send me a screenshot of the message you get on your end, when trying to access the files in said…

Hi there, @"james44", welcome to our Community! The easiest way to collect files from other people, is to use a File Request. This feature enables you to request files from multiple users and have those files accumulate in one singular folder in your Dropbox account. However, if you have something different in mind, let me…

Hi @"PUZZLED_NEWBY", let's jump right into this! So, if I understand this right, what you wish to do is delete content from your account online, but keep them locally on your device. Now, it's important to ask: where do you want to keep these files? Do you need to keep them in your Dropbox folder, or elsewhere in your…

Hi @"Judy1219", sorry to hear about that! Is it possible that you upgraded a different account than the one you're looking at? Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one? Do you remember perhaps whether you upgraded…

Hi @"nina08", let's jump right into this! If you try to log into your account online, are you able to do so without any issues? Also, if I were you, I'd try the "forgot password" option, change my existing password, and then try again. Can you give this a go? Keep me posted!