Megan Dropbox Community Moderator

Hi @"GabrielT", upon setting up your Passwords, you should have been asked to keep a note of your recovery words. Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not? Also, could you maybe clear your browser's cache or try another browser and let us…

Hi @"GeorgeW751", let's jump right into this! Just to make sure we're on the same page here, it sounds like you wish to restore content that's inside your Backup, am I right? If not, then feel free to clarify, Could you also clarify the app's current syncing status, please? I'd love some screenshots of the restore button,…

Sure! I just sent you an email, I'll see you there @"EJ27"! 

 Hi @"jillspen", can you also look into whether you have any shared folders that might be taking up your space? You can check this in the plan tab of your account settings. Or perhaps you have any backup enabled. Let me know what you find.

Hi @"Jill B.16", can I send you an email, in order for us to have a closer look into this? 

Hi @"SD91", I hope you're doing well! You mentioned that your files can't drag to the Dropbox folder, and that you're also using your browser. Just to make sure we're on the same page, do you try to move the files from your browser, within the Dropbox folder? Or do you possibly try to move content already existing to your…

I just re-sent you a new email, can you check if you received it now, Neil? 

Hi @"Elena89", if the file wasn't added to your account, then there's not much that we can do. If the content was deleted back in May, chances are they indeed can't restore it, unless they have a paid plan, with extended version history. I hope this clarifies! 

Hi @"Elena89", welcome to our Community! Can you clarify what you mean when you say "my video was from dropbox of skydiving"? Do you mean that the people shared it with you back in May, and you want to locate it? You also mentioned you didn't save it to your Dropbox account, so I'm assuming they shared it with you, but you…

Hi @"Neil1234", when you try to open a new ticket on your end, using an incognito mode, are you able to open a ticket? If not, do you get any specific errors that's preventing you from contacting us? 

Hi @"Orix", I will pass on your comments to the relevant departments so that we can further improve our product. Thanks a bunch! 

Hi @"GG_drop", just to sum it up: it seems you're using Chrome to upload content to your account online. Now, judging from the last screenshot and the amount of files you're trying to upload at once, it makes sense that the website would crush. You can either break the amount in smaller batches, or use the app, to upload…

Hi @"johnny18420", I just sent you an email, I'll see you there!

Hi @"Neil1234", odd because I can see the email on my system. In this case can you contact Dropbox Support directly? Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hi @"PETRANEEDSHELP", I'd be happy to help with this! Can I send you an email, in order for us to have a closer look? Keep me posted! 

Hi there, @"Charles B", let's jump right into this! Is it possible that the old owner passed ownership of said folder to you? Just to make sure we're on the same page, are these the steps you follow on your end? Can you send me some screenshots of what you see when you follow the steps above? Just make sure none of your…

Hi @"Rob Meijer", thanks for the info! Have you checked your programs to make sure the app is still installed to your device? Would you also mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes…

Hi @"palebluedot1", sorry to jump in here! Unfortunately, syncing Final Cut Pro or Logic Pro libraries on cloud-storage services (including Dropbox) is no longer supported on macOS 12.5 or later. As for the .wav files, are they in the same folder as your logic files, or outside in a different path? Can you clarify the…

Hi @"tkgrysei8", let's jump right into this! Just to make sure we're on the same page here, are you referring to our 2FA, or our 6-digit-security code? In any case, we can help you as much as possible to access the account, in order to then restore the content there. Let me know more!

Hi @"IntelligentFood", keep in mind that I removed the links for security reasons, and for the same reasons we aren't allowed to access them. Can you send me a screenshot of the error here? However, based on what I saw, these looked like 2 different shared links. Can you let me know more as to what you wish to achieve, or…

Hi @"sync0756", are you able to locate these files online? What happens if you locally search for the file names? Do you get any results? If I were you, I'd also check my deleted files page, and events page too. 

Hi @"Arjb", it might sound trivial, but could you try toggling the "Background uploading" feature in the app off, and then on? 

Hi @"CoreyK95", can I send you an email, in order for us to have a closer look into this? 

Hi @"Rob Meijer", let's jump right into this! As a first step, can you clarify the version of the OS you're using on your end? If you could also let me know more in regards to the app's version, and its syncing status, that'd be amazing. Keep me posted, and we'll take it from there! 

Hi @"IntelligentFood", let's jump right into this! Can you give me some more info as to why they aren't accessible? Do you get any specific errors when you try to access them? Also, when you say "document links in a public file" can you let me know more? Keep me posted, and we'll take it from there!

Awesome news @"K M"! If you need anything else, let me know! 

Hi @"sync0756", let's jump right into this! If your account was deleted, then the team admin removed you from the team without following the steps to convert your account back to an individual account. Only the team admin will be able to restore your account, but they only have seven days to do it from the date of deletion…

Hi @"awadheshdavchd", I hope you're doing well! I'm afraid this isn't possible. Upgrades are also not retroactive, so they take effect after your upgrade. If you have any questions, let me know.

Hey there, @"tombell666", let's jump right into this! If you try to share a folder, or a link on your end, you don't get any specific errors, do you? Does this happen with every single content you share with them? Could you send us, a few screenshots of the errors the members get when they open your shared files? Keep me…

Hi @"joao cruz", when you say Dropbox lite app, which one are you referring to: mobile or desktop app? Is it possible that you have two Dropbox accounts, or that your account didn't have enough space to sync the changes?