Megan Dropbox Community Moderator

Hi @"edmondcr", can I send you an email, in order for us to have a closer look?

Hey @"contactmike1", thanks for all the updates! By all means, feel free to keep an eye out, and let us know if you need anything else. 

Hi @"hdrasin", welcome to our Community! You mentioned that you reset your files to available offline, but that didn't help. Do you mean that you selected them, then right clicked on them and chose available offline, but that didn't change their status? If not, feel free to clarify more. Also, what device are you using…

Hi @"Frugalfart", which device and platform do you use in order to update the database files? Have you made sure all the devices are up-to-date? Feel free to also take a look here. 

Hey @"helenpcherry", if you checked the Backup page I provided above, and it said your Mac is backing up to Dropbox, then this might be it. Can you try to disable it, using these steps? Also, what does your plan page online report? 

Hi @"siebzehnx", in this case can I initiate an email on my end for you? 

Hi @"FranMel", would you be able to share a screenshot of the screen they keep receiving on their end? Just make sure none of their personal info is shown there, such as passwords or usernames. 

No problem at all @"Claire28"! Happy to have helped. 😎

Hi @"jarlefo", thanks for the info! If your plan page online shows the 8GB of storage you should be having, then you're definitely safe to ignore the emails. It's most likely a false alarm. 

Hi @"helenpcherry", let's jump right into this! I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right? Let me know more! 

Hi @"Claire28", let's jump right into this! In order to restrict access to some content, and allow access to others, have you tried using Groups at all? I think that would work for you. Groups are an easy way to add and remove lists of people to your shared folders and make managing sharing easier. You can see more about…

Thanks for clarifying @"Frugalfart"! Can you have a look at my colleague's response here, and let me know if that helps at all?

If you could simply upload some .jpg here, that'd be amazing @"FlyingDutch7". Did the files upload after selecting the Live Photos? 

Hi @"clsaunde1066", let's jump right into this! Can you clarify if this happens when you start the app, or during a different process? Also, which version of Dropbox do you use on your end? You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on the menu bar. Keep me…

Hi @"Amitkumar1", I hope you're doing well! I just sent you an email, I'll be happy to see you there. Cheers!

I just sent you the emails! I'll see you both there, thanks! 😎

Hi @"plogan40", welcome to our Community! It seems you have some files online that don't sync locally to your device, am I right on this one? If not, feel free to clarify. When you say you "ran the sync feature" could you let me know more in regards to this? What exactly did you do? Also, please let me know the app's…

Hi @"aditya50857", how are you today? Can you follow these steps, in order to perform an advanced re-install? Keep me posted on the results!

Hi @"edmondcr", do you use our desktop app, or mobile app? Provided you're using the mobile app, could you try to save the .mp4 locally to your device, to check how it sounds there? 

 Hi @"FlyingDutch7", if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option? Can you also attach a screenshot of what you're seeing on the camera uploads > videos option?

Hi @"Frugalfart", welcome to our Community! It sounds like you're using our desktop app, in order to save and sync your Keepass files, and they're no longer syncing. Do you notice this behavior with these files only, or all of your Dropbox content? Can you also clarify the app's current version, and syncing status? Let me…

Hey there, @"edmondcr", welcome to our Community! Does this previewing issue affect all of your .mp4 files, or some of them? Can you also clarify the OS you're using, and the Dropbox app version installed there? Keep me posted, and we'll take it from there!

Hi @"ezimore", let's jump right into this! Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks a bunch! 

Hi @"MinorDeity", no need for the screenshot, since your email might be visible, and that wouldn't be very secure. If you have any trouble with this again, you can directly submit a Support team using this link. Just make sure you're completely signed out from your account.

Hi @"playzoffs", I hope you're doing well! Based on your initial post here, it looks like you're using an older OS, compared to what it's out at the moment for iPhone 11. Would you mind updating your OS, and the Dropbox app on your device -if you're not already using the latest version- and letting me know how that's going…

Hey @"JTHomestyle", I hope you're doing well! If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account. I moved your post to this thread with more info on this issue. Can you check the solution here by Samantha, to…

Hi @"Mark R.80", when you say that "the files from yesterday are there, but not today's" would you mind clarifying more on that? You mean that the changes you made locally haven't synced to your account online, or something different? If you could also let us know the app's syncing status as Walter asked, that'd be…

We aware of this behavior, and will work to improve it in the near future. As of now this serves as a debugging opt-out option as well @"rlesperance".

Hi @"jarlefo", thanks for bring this to our attention! It might sound trivial, but is the email address you're receiving that communication, the same as the one you're using with us? Just making sure you don't have a second account, that those emails are related to. Keep me posted!

Hi @"Cyan Distribution", can you also let me know the rest of the info, please? Such as how did you upgrade, and if you got any results when searching for the charge?