Megan Dropbox Community Moderator

Hi @"christopherbanbury", let's jump right into this! When did you notice this for the first time? Also, can you clarify the OS you're using on your Android, and the Dropbox version you have installed there? Keep me posted! 

Hey @"oceanside22", happy Monday! Did you have the chance to take a look at what my colleague, @"Walter" mentioned above in this similar thread about your case? Keep me posted! 

Hi @"hh48", welcome to our Community! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go. As for the emails warning you about the space in your account, have you made…

Hey there, @"iBoxS", let's jump right into this! Can you clarify the app's current syncing status, along with the Dropbox version that you're using on your end? You mentioned that some online-only files seem to be taking up space on your hard drive. Can you send me some screenshots as a reference, please? It'd help to have…

Hi @"Honeybee1", welcome to our Community! Are the Whatsapp files added directly to your Gallery, along with all the other pictures you take on your end, or in a separate folder called "Whatsapp" let's say? Is it safe to guess that you're currently using camera uploads, in order for you to upload your content to Dropbox?…

Hi @"meandyouandthem", welcome to our Community! As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows? Also, did you start your trial directly through Dropbox…

Hi @"bobscarwidow", thanks for the screenshot! Based on the info shown there, it looks like you're using a Basic, free account, not a paid one. Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store? 

Sure thing @"FranMel"! Thanks a bunch!

Hi @"FlyingDutch7", I hope you're doing well! Apologies here, we just double checked with our Team, and the upload of live photos is not an option at this time. We'll share updates on this when available. Thank you!

Hi @"Gregor M.", let's jump right into this! If I understand this correctly, it sounds like you're facing some issues with Spotlight, and Finder, is that right? If not, feel free to correct me, and let me know more. Would you be able to share some details, or even screenshots of what is exactly happening on your end, along…

Hi @"AsiDul", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hey @"jahosha", thank you for your insights on this, and sorry for my late reply! We will bring it to the team. Just a reminder that to run the Dropbox app smoothly using Linux, you need either GNOME shell (may need the TopIcons extension to get the tray icon), Unity, GNOME Classic, XFCE with the corresponding Nautilus…

Hi @"marriannajoy", welcome to our Community! I'm not entirely sure what it is that you're talking about. Can you provide some information about the issue you're facing so that we can assist further? Keep me posted! 

Hi @"Rhian jones", sorry to hear about that! Do you have access to the account the funds were taken from? If so, have you tried contacting Support, in order for them to assist further with this, and check how they can help? Keep me posted! 

Hi @"Ebfoster", let's jump right into this! You mentioned the desktop app, and the email notifications you receive. Just to make sure we're on the same page, do you receive these notifications in your account, in every platform, or just via email? Is it on Dropbox Paper, or on a shared file? Have you tried disabling the…

Hey @"madcopy", thanks for posting here! Feel free to take a look at this comment, from our Community manager. If you need anything else, let me know! 

Hi @"Roarschouten", thanks for the added info! Can you also share your Support ticket, in order for me to locate it on our system? 

Hi @"SeedMadness", welcome to our Community! Are you part of a Dropbox Business team or using an Google business-level SSO credentials? Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more than 3? Keep me posted, and we'll take…

Hi @"jigsaw83", I checked, and it seems you were using a beta version of our app. Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off. Once that is done, feel free to re-install the app. 

Hi @"lewiskei", that would work too! Let us know how it goes once you try it.

I just sent you an email @"Frugalfart"! I'll see you there!

Thanks for letting us know @"dezormo"! If you could also try the same keyword online, and send us a few screenshots, that'd be lovely. Also, what is the OS you're using on your end, and the version of the Dropbox app there? 

Hi @"Amitkumar1", keep in mind that I opened up a ticket for you. I reached out to your Community-linked email address. Have you tried accessing it? 

Hi @"Frugalfart", can I send you an email, in order for us to have a closer look into this?

Hi @"Roarschouten", welcome to our Community! Have you tried clearing your app's cache, and also making sure it's fully up to date? If you could also ensure that the Passwords extensions is running on your browser without an issue, that'd be amazing. If the issue persists, feel free to send me a screenshot of the message…

Hey there, @"Paul 11", let's jump right into this! Based on the info you've provided, I understand that you are either part of a Business account, that you now want to leave. Or that you need to remove a shared folder/file off of your Dropbox account. Would you mind clarifying a bit more, and also letting me know about…

No worries, @"LindaLB"! I'll be one post away if you need anything else, cheers! 😎

Hi @"LindaLB", I hope you're doing well! It sounds like you're referring to our desktop app, however if this isn't the case, then feel free to let me know more. Provided you're using our app, can you let me know the syncing status and version of your app? Have you tried re-starting your device at all? Let me know more, and…

And is the behavior the same, no matter the one you use @"Frugalfart"? When did this start happening? 

Hey there, @"Andre F.3"! Let's see what we can do here. Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx? Please also let me know which OS and version your computer is running, so that I can suggest accurate troubleshooting steps. Keep me posted!