Megan Dropbox Community Moderator

Hi @"00aime", sorry to jump in here! As a first step, can you clarify if you're able to locate your existing Downloads locally on the device? Can you try to create a copy of the files inside your My Mac before you proceed with the deletion, just to be safe?

Hi @"SukhaAvirati", thanks for the added info! This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this. Thanks!

Hi @"ttwny", let's jump right into this! So, just to make sure we're on the same page: it seems a shared folder of yours got removed. You added it back to your account, but now it's empty with no files in it, right? If the folder wasn't successfully added back to your account, let me know! Also, were you the owner, or a…

Take all the time you need, and let us know if you need anything else @"cafnetmatt"! 

I just sent you an email @"elementuser", I'll see you there!

I just sent you an email @"usjdpdb", I'll see you there!

Hi @"stefanoluz", welcome to our Community! From what I understand, it sounds like duplicate files within your Dropbox folder can't be renamed, am I on the right track? If not, feel free to clarify. Also, can you let me know the app's current syncing status, along with the version you're using on your end? As for the…

Hey @"jamievicary", I hope you're doing well! Just to make sure we're on the same page here: are these the steps you follow on your end when trying to ignore a file/folder? Do you have any problems or come across any errors when trying them out? Let me know more, and we'll take it from there!

Hi @"Svante Loden", let's jump right into this! When you say that you can now achieve this when choosing everything in your Dropbox folder to be offline, are you referring to the start-up page when you first install the app, or later on once the app is finally installed to the device? Do you have issues with the app not…

Hi @"usjdpdb", can I send you and email, in order for us to have a closer look into this? 

Hi @"dstula", in this case, can I send you an email, in order for us to have a closer look into this?

Hi @"Brick L.", sorry to jump in here, but can you clarify if you're trying to password protect your shared links through the app, or website? I'm asking, cause the feature is currently available on dropbox.com or on the Dropbox mobile app. Also, what plan do you use? 

Hi @"Moners72", welcome to our Community! Could you let us know what is reported in your plan tab at the moment? Are you on the Basic plan, or do you have a paid plan on Apple's end? Let me know more, and we'll take it from there!

Hi @"Andrew S.2", would you be cool to download the installer, and run it without uninstalling the app first? Also, when you open the device, and the app doesn't launch, do you see any Dropbox related activity in your task manager? 

Hi guys, thanks for reporting this to us! Our Team is aware and currently investigating this issue. We'll update you as soon as we have additional news. Thank you!

Hi @"dstula", welcome to our Community! Just to clarify: do you use a paid, or free plan at the moment? You can see more about this here. Let me know more, and we'll take it from there!

Hi @"HowieG", sorry to jump in there! Just to clarify: do you use the website, in order to do that? Do you have our desktop app installed locally?

Could you clarify which of the two is the case there @"usjdpdb"? 

Hi @"usjdpdb", are you the owner of the folder, or a member there?

Hi @"LoebLaw1", keep in mind that your referrals won't expire, or get removed off of your account. Did you check your plan page as Walter mentioned above? Could you kindly send us a screenshot of it? 

Ciao @"gyno81", buon mercoledì! Sono andato avanti e ho unito il tuo post in un thread simile, poiché altri utenti avevano segnalato l'argomento. Puoi dare un'occhiata al post di Sam qui. Vi aggiorneremo non appena avremo ulteriori novità, grazie! -- Hi @"gyno81", happy Wednesday! I've gone ahead and merged your post under…

Hi @"iain_mcguinness", welcome to our Community! Could you walk me through the steps that you follow on your end, in order to restore your backup to your new laptop? I'm guessing that upon migrating to your new computer, your folder paths changed, probably because the device's name itself changed. This could cause issues…

Hi @"aceofspades", I just sent you an email, I'll see you there!

Now that is what I like to hear (or read in our case) @"vegarhoel"! Always at your service if you need anything else! 😉

Hi @"usjdpdb", can you also try to click ''Join Folder'' , and then after that should be an ellipsis with ''Remove from Dropbox''. That should do the trick. 

Hi @"vegarhoel", and you said you don't want to update just yet, which makes me assume that your Dropbox folder isn't located in ~/Library/CloudStorage, right? Have you also followed these steps? 

Hi @"aceofspades", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"vegarhoel", amazing troubleshooting steps on your end! Can you clarify the app's syncing status at the moment? Also, feel free to send me a couple of screenshots of how content looks inside your Dropbox folder. 

Hi @"John72", I'm glad to see you managed to resolve this! If you need anything, we'll be one post away! 

Hi @"IlCubano1", are you talking about the desktop app, or about the web? Which platform do you use in order to modify content, and does it happen with a specific folder?