Megan Dropbox Community Moderator

Hi @"Sangwoo Sim", sorry to hear about your upgrade issue! Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan? Apart from that, can you try from the plans page directly and let…

Hi @"skoote10", I hope you're doing well! The easiest thing you could do, other than what @"Rich" suggested, would be to download your entire content from Sync, and then upload it to Dropbox. You can either use our desktop app to upload your content, or the website. I hope this clarifies! 

Hi @"JasonC32", sorry to hear about your syncing issue. Could you let me know the app's exact status and version as shown in your system tray/menu bar? Also, are you able to see which file isn't able to sync from within File Explorer? Are there any files listed there? Let me know what you find. 

Don't even worry about it @"Villager"! And even if there is somewhere a trial, we'll be here to help you cancel the upgrade, and tackle everything. 😎

Hi @"Gerberdaisy", you should be, yes. Unless the owner chooses to disable downloads for shared links, but I doubt that'll be the case. 

Hi @"Gerberdaisy", welcome to our Community! Based on what you described, it sounds like you weren't sent a link to view, but were rather invited to join a shared folder. In order to join a shared folder, you need to have enough space in your account to hold your own copy of the folder. If you only need view access, ask…

Hi @"realjun97", if you try to access the Dropbox account under the email you mentioned, can you do it? Also, if you can access it, can you clarify what the plan page of that account mentions?

Hi @"raDB", the full disk access most definitely helped, and it's also suggested when using our app. I'm glad everything works now, and I'd be happy to look more into this if it ever happens again in the future. Cheers!

Basic is our free account, not a paid one @"Villager", so no worries. You can also double check your emails, for any Dropbox-related emails about starting a trial there, just to make sure. 

Hi @"Liz63", thanks for the info! Keep in mind that if your plan page mentions the Basic plan, then you're not using or being part of the Family plan. Is it possible that you have two accounts? Did your boss invite the correct one to join his Family plan?

Hi @"Hennecent evan", if the owner has removed it, then I'm afraid there's not much that we can do on our end. I'm also unsure as to what you mean when you say they blocked the link. 

Hi @"Villager", thanks for the info! Keep in mind that if your plan page mentions the Basic plan, then it seems you're not using a trial. Is it possible that you have two accounts, or that your trial expired?

Hi @"Dimitriu", it's absolutely clear. However, as both Walter, and Hannah mentioned, if you have selectively synced the content, that would explain why you can't see them in your Dropbox folder anymore. Feel free to send us a few more screenshots of your selective sync settings, along with the app's syncing status, just…

Hey @"Hennecent evan", thanks for posting your query to our Community. When you say that the link is blocked, can you give me some more info about this? Indeed, if the person that sent you the link, deletes/moves the file from their account, the link will break and you won't be able to access the files there anymore. I…

Hi @"Villager", thanks for the info! And what does your plan page currently read? 

Hi @"iain_mcguinness", is your folder located on your C: drive? What is currently the location of both the 'Google Drive' and the Dropbox folder? Can you send us a screenshot of the folder paths?

Hi @"Mcbee", thanks for the ticket number! It seems that our agent, Sheldon, responded back to you on October 2nd. Did you have the chance to go through his response? 

Hi @"Dimitriu", that is normal if you have these folders checked. If you uncheck a folder, that folder and the files and folders inside it are removed from your hard drive, and are only stored on dropbox.com. Can you send me a screenshot of your selective sync settings please, in order for me to have a visual too?

Hi @"Liz63", let's jump right into this! The first thing we would need to check is your account's plan page, and what it reports there. Can you check, and get back to me? Keep me posted!

Hi @"windwisher", I just sent you an email. I'll see you there, cheers!

Hi @"Villager", thanks for messaging the Community! Did you upgrade to a trial via the site or the mobile app? What plan do you see on this page currently? This will help me to assist further!

Hey there @"raDB", sorry to hear you're having issues with this. Could you clarify the desktop app's status and version as shown in your menu bar at the moment and also let us know your Dropbox folder's location as shown in the app's preferences under the sync tab? Can you please let us know if this persists when you close…

Hey @"TabH", thanks for posting here! If I understand this correctly, it seems you're trying to remove a shared folder from your Dropbox account. Have you tried using a different browser, or clearing the cache on your current one, to see if the results are the same? If this is the case, then please send me a screenshot of…

Gotcha @"00aime"! Can you try following these steps then?

Hi @"RLW30", do you come across any issues when clicking the little Dropbox icon in your taskbar, and then following these steps?

Hi @"windwisher", I think this might have been the culprit. It sounds like your shared links may have been banned. If it's been a while since you first got this error message, may I reach out via email to have a further look into this matter? Let me know and I'll use the email address that's connected to your profile here,…

Hi @"00aime", you could then try to download the content from the web (or copy them from your Desktop) to a new location, and then move everything there. Once you give it a go, let me know of the results!

Hey @"windwisher", sorry to hear you're having issues with this. What's the desktop app's exact status and version as shown in your menu bar at the moment? Note that you can use these steps to create shared links for your files in the meantime. Keep us posted!

Hi @"JanieWC" , thanks for bringing this to our attention. It sounds like you've enabled the computer backup feature. When you say that you can't restore these files, can you let me know the steps you've followed on your end? Could you try disabling the Backup feature by following these steps and choose the option to 'Keep…

Hi @"Mcbee", sorry to hear about that! You mentioned that you had contacted our Support team about the case. Are you able to share your ticket number reference with me, please? Keep me posted!