Megan Dropbox Community Moderator

Hi @"iasstudygroup", let's jump right to it! Is the content that's getting deleted part of a shared folder? Can you clarify, what your Events page at www.dropbox.com/events shows? This page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing…

Hi @"seekinganswer", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Let me know!

Hey @"morashmedia", let's jump right into this! Can you let me know the version of the app that you're using on your end, along with its syncing status? Also, keep in mind that the gray circle with the minus sign may appear on a file or folder when you're using the selective sync feature (meaning you've opted not to sync…

Hi @"MotivatedMover", let's jump right into this! Based on what you described, it seems you're sharing a shared link, not a shared folder, right? Are they using the same link that you're using, and it's working for you but not them? If so, I'd try clearing the browser's cache/browsing history and trying again, or try…

Hey @"Carde", I just sent you an email, I'll see you there!

Hi @"Duaine", what about your browser? Is it up-to-date? Have you tried an entirely different browser, or an incognito tab on your current one? Feel free to also attach a screenshot of the page you see, in order for us to have visual too. 

Hi @"scotty321", could you please try the following steps: Click on the Dropbox icon from your Desktop and quit the application. Once you do that, then open your Activity Monitor from your Mac Utilities folder, then force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in…

Hi @"Thai_Nguyen", it sounds like this is a core issue on the root of the export, which is on Google's end. However, can you send me a couple of screenshots from the process you follow on your end, in order for me to have visual? 

Hi @"Jun wik", how are you today? Have you tried any of the troubleshooting steps mentioned above? Just asking, in order to make sure that we're on the same page here, before we continue resolving this. Keep me posted! 

Hi @"dennisk1", I just sent you an email, I'll see you there!

Hi @"The Cakewalker", I just sent you an email! I'll see you there! 

Hi @"April H.", thanks for the info! I would like for you to locate your Dropbox icon on your menu or task bar, next to your WiFi and hover your mouse there. Can you let me know the syncing status, and version of the app, please?

Hey @"Jenkel", I hope you're doing well! You mentioned that you were able to join the folder successfully, is that right? If you visit your account online using your browser, are you able to see the content there? Could you send me a screenshot of the message you get on your end, when trying to access the files in said…

Hi there, @"james44", welcome to our Community! The easiest way to collect files from other people, is to use a File Request. This feature enables you to request files from multiple users and have those files accumulate in one singular folder in your Dropbox account. However, if you have something different in mind, let me…

Hi @"PUZZLED_NEWBY", let's jump right into this! So, if I understand this right, what you wish to do is delete content from your account online, but keep them locally on your device. Now, it's important to ask: where do you want to keep these files? Do you need to keep them in your Dropbox folder, or elsewhere in your…

Hi @"Judy1219", sorry to hear about that! Is it possible that you upgraded a different account than the one you're looking at? Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one? Do you remember perhaps whether you upgraded…

Hi @"nina08", let's jump right into this! If you try to log into your account online, are you able to do so without any issues? Also, if I were you, I'd try the "forgot password" option, change my existing password, and then try again. Can you give this a go? Keep me posted!

Hi @"Thai_Nguyen", how are you today? It sounds like what you're describing has to do more with Google Takeout than with us. And I think it'd be better for you to reach out to them if the transfer didn't exactly work out the way it was intended. However, keep in mind that we have this relevant Help Center article, that can…

Hi @"Paddy123", for security and privacy purposes, we use the email address to verify account identity and ownership. With that being said you should always be using an email that you have access to, for your Dropbox account. I could however send you an email, if you wish. In order for our team to have a closer look into…

Hi @"Fadi C", thanks for posting here! I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know!

Hi @"Nygreekrican" & @"Carde", can I send you an email, in order for us to have a closer look into this? 

Hi @"The Cakewalker", can I please send you an email, in order for us to have a closer look into this? 

Hey all! If you're facing the same issue, can I open a ticket on my end for you, in order for us to have a closer look into this?

Hey @"harjot singh sandhu ", since you mentioned that the slow upload speed was apparent on both the devices, is it possible that your Dropbox account has more than 300K files, which would be the soft limit of our app? 

Hi @"Graeme T.1", I just sent you an email, I'll see you there! 

Hi @"April H.", can you clarify the app's syncing status and version on your Air, please? 

Hi @"sactec", I hope you're doing well! Is it possible that you have any active promotions with your account? Do you see anything when you scroll to the bottom of your plan page? Can you send me a screenshot of what you see there? Keep me posted! 

Hi @"ericrose" & @"Esther430" Can you try accessing your app's settings and see if you can link your device that way? You can do this by clicking on the gear icon on the top, right part and then click Preferences.

Hi @"Sharkman", it'll sound trivial, but have you restarted your device at all? Also, can you send me another full screenshot of how the top part of the menu is showing? 

Hey there, @"mpjetst", how are you today? Can you clarify the app's current syncing status, along with the version you see there? Provided the app is syncing files, you should be able to see the files decrease in the status. Can you check, and let me know if that's the case? Any icons shown after you selected that folder…