Megan Dropbox Community Moderator

Hi @"bethanylilili", no worries! I just sent you an email, and I'll see you there. Thanks!

Hi @"AspiringAudiophile", thanks for posting here! Is it safe to assume you're referring to individual plans? Provided you're using, and have linked an individual account, with a Business one you should be able to switch between the two. Keep me posted!

Any time @"Bojana2"! If you need anything else, we'll be one post away! 😊

Hi @"Bojana2", welcome to our Community! Your files in OneDrive shouldn't be related to your Dropbox files. Therefore deleting from the first, shouldn't affect the latter. You can try it with one file as an example, and see how it goes. If you have any questions, let me know!

Hi @"CChesnutt", let's jump right into this! As a first step, would you mind clarifying if you use a dark mode on your device, or with Chrome? Let me know more, and we'll take it from there! 

Hi @"William W.39", sorry to hear about that! Would you be able to give us some additional details about your case? What has happened exactly? Let me know more, and we'll take it from there!

Hi @"seekinganswer", I can see that Christopher, our agent responded back to you however the case was closed due to inactivity. Did you have the chance to review his reply? Can you try to respond back to him now, in order for a new ticket to be opened? 

Hi @"dnln", let's jump right into this! You can use a shared link, which you would then embed to your site. However you need to keep in mind, that if this link brings a lot of traffic to your account, that could result in your sharing activity being banned for a while. You can see more about this here. If you have any…

Hi @"josuamarcelc", welcome to our Community! When you say that you want to make a link that will index, do you mean that you're going to be searchable? If not, then feel free to clarify, and give me more details in regards to that, in order for me to provide you with further info. Keep me posted!

Hi @"Rytis", thanks for posting here! Well done on the troubleshooting too! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

I'll keep the thread open, so other members of the Community can share their thoughts with you @"BlueBoxy". 

Hi @"BlueBoxy", happy Monday! I can confirm the thread was posted in 2023. If you need anything else, let me know!

Hi @"pf1624", welcome to our Community! It sounds like you're facing something similar to the OP of this thread, am I right? What is the OS you're using, along with the Dropbox version there? Also, when did you start encountering this issue? Did you recently delete/upload a large number of files to your Dropbox account…

Ehi @"Roberto Magnani", grazie per aver condiviso i tuoi pensieri al riguardo! Ho unito il tuo post in un thread simile, in cui l'OP aveva la tua stessa domanda. Sentiti libero di controllare la risposta di @"Jay" sopra. Se desideri vedere una nuova funzionalità implementata in Dropbox Capture, ti suggerisco di pubblicare…

Hi @"Jeremy waldman", happy Monday! I just created a ticket on my end for you! I'll see you there, thanks!

Hi @"misstheo1", thank you for clarifying! Can you clarify the Dropbox version you're using on your end? Do you use the new macOS for File Provider? Can you also send me a screenshot of the error -if any- you get when trying to open files directly from your Dropbox folder? 

Hi @"Robert Hadfield" , based on the screenshot you sent us, it looks like you're currently using our Basic, free plan. If you were using a trial, it would mirror the trial's plan there. Now that it's October 16th, did you receive any charges from Dropbox?

Hi there, @"22ratcat22", welcome to our Community! I'm going to need some additional info in regards to this. When you say locked, what do you mean? Can you access the app as you would? Do you get any errors on your end? Keep me posted, and we'll take it from there!

No worries @"langzi"! I just created a new ticket on my end for you, see you there!

Hi @"de_waltdan", I just sent you an email, I'll see you there!

Hi @"zaiheshi", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Thanks a bunch!

Hi @"Eleanoria", just to make sure we're on the same page, are these the steps that you follow on your end? If you still can't see the option there, send me a screenshot, in order for me to have a visual too.

Hi @"iNfeRnO B.", sorry to hear about this! As a first step, can you try what @"ShawnMBuilder", suggested? If this doesn't work could you please let us know if the app is 'up to date' or still syncing? Could you also check if the Dropbox desktop app is running? You can do so by hovering over your Dropbox icon that’s next…

One small clarification @"00aime": You mentioned that your "My Mac" folder inside your Dropbox folder, contains your "Downloads" folder. Can you please clarify if you can access the Downloads folder it contains, make a copy of its contents, and then place it in the actual, original file-path in your Finder? If you're…

Hi @"AJskah01", sorry to hear about that! If you actually just recently paid for your upgrade, can you please follow these steps? 1. Open your Dropbox app and tap 'Account' 2. Tap on the gear icon at the top of your screen to access your settings 3. Tap on 'Restore purchases' This should activate your last upgrade. Also,…

Hi @"misstheo1", sorry to jump in here! How did you transfer your files from one device to the other? Also, one small clarification: you can see the files in your Dropbox folder, but you can't preview them or they haven't synced there at all?

Just sent you an email, I'll see you there @"Sangwoo Sim"!

Hi @"Mcbee", keep in mind that Colby was the first agent that assisted you, and then Sheldon took over. When you didn't respond back, the case was automatically closed by the system. Can you check your junk emails, just in case the email went there? If you do, you can respond back to the agent assisting you, and create a…

Hi @"Sangwoo Sim", can I send you an email, in order for us to have a closer look into this? 

Hi @"kristofmulier", I hope you're doing well! Your feedback regarding our Family plan has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. If you need anything else, let me know!