Megan Dropbox Community Moderator

Hi @"fons" , if you have content saved in your email, that you wish to save to Dropbox then you'd need to follow a few steps first. You'd need to access the content, and download it locally to your device, then upload it using your Dropbox account. If you need more clarifications, or have any questions feel free to share…

Hi @"Svante", thank you so much for all the info you've provided so far! Would you be able to send me a few screenshots of the process you follow on your end as a step-by-step, in order for me to have a visual too? I'd more than appreciate it!

Hi @"jasminmae", I just sent you an email, I'll see you there!

Hi @"JasonC32", sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if that changes things?

Hi @"jasminmae", I'd love to give you more info about this, but I think it's wiser to move to ticket, for any account-specific details and info. What do you think? 

I just saw your response, I'll get back to you asap @"Jimi14"! 

Hey there, @"somewhere", thanks for posting today! Let's check why Dropbox Badge might be acting weird on your end. Can you clarify the app's syncing status, along with the version that you're using? You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over…

Thanks for letting us know @"DennisJones"! If you need anything else, we'll be one post away, cheers! 😎

Hi there @"fons", thanks for checking in with us. Can you clarify if you're talking about specific attachments you might be having in your Gmail account, or if you're referring to emails themselves? If you could provide me with some more info, in order for me to have a clear visual, I'd appreciate it. Thanks a bunch!

Hi @"Ivan Leung", welcome to our Community! I've merged your question under a similar, almost identical thread where the OP expressed the same inquiry. Feel free to have a look at what was already suggested here, and if you have any questions, you can let me know!

Hi @"CosmicPlumber", I can see that a member of our Support team reached out internally. Can you confirm that you can see their email?

Hi @"JA35", I just sent you an email, I'll be happy to see you there!

Hi @"onehouse" & @"ameeshawadhwa", can I send you an email, in order for us to have a closer look into this?

In this case, can I send you an email in order for us to have a closer look into this @"JA35"?

Hi @"Slegnor", I hope you're doing well! Do you notice this specific behavior on one browser, or multiple ones? Can you also try clearing your browser's cache, and also trying an incognito mode too? If you notice the same thing then, feel free to send me a screenshot, in order for me to have visual too. Keep me posted!

Hi @"JA35", I understand how frustrating this is, and I'm here in order for us to find a solution. However, let me clarify something: you mentioned that the account you need to access is already connected to your mobile, right? I'm simply asking, because you later said that the email address doesn't exist, so I'm trying to…

Hi @"ameeshawadhwa", how are you today? Have you tried accessing your Dropbox Sign account using a different browser too? If not, feel free to give it a go, and also clear the cache on your current browser to see if you get the same results. Also, if you change the Status, does that change things a bit? Keep me posted, and…

Hi @"Jimi14", I can only create a ticket using the email address linked to your Community profile. It's not the same as the one you mentioned though. I just created the ticket on my end for you, I'll see you there!

Hey there, @"Jimi14", welcome to our Community! Would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know more!

Hi @"Prince Asare", I hope you're doing well! I've gone ahead and merged your post under a similar thread, where other users also expressed the same question. If you need anything else, just give us a shout!

Hi @"Moners72", have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look. Keep me posted! 

Hi @"Cinosa", sorry to jump in here! Both actually. Should the drive fail to connect before Dropbox loads, or become disconnected while Dropbox is running, Dropbox could see that as a mass deletion and start to delete your files from the device, and these changes would then sync to your account online. If you need anything…

Hi @"Ajb1", have you tried uploading the screenshot using your mobile? Because this might be the case. If you wish to see the icon, you'd need to request the desktop-version of our website through your browser, or alternatively to use a computer. In any case, see how things are going, and if you need anything else we'll be…

Hi @"vbarker7" & @"AJskah01", I just sent you an email, I'll see you there!

Thanks for letting me know @"vbarker7"! In this case, can I send you an email, in order for us to have a closer look into this? 

Hi @"vbarker7", thanks for bringing this to our attention. Did you upgrade via the Dropbox site directly, or on the mobile app? According to your bank statement, were you charged by Dropbox, iTunes, or Google Play? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? This will help…

Hi @"Ajb1", you should be able to click the camera-like icon, in order to attach your files here. Can you give it a go? 

Hey there, @"VS4567", sorry to hear about that! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"tadamori", thanks for clarifying! Interesting. Do both of these things happen specifically with Chrome or other browsers too? Is the image on the left the same resolution as the one on the right? Have you zoomed in by any chance? 

Hi @"Ajb1", let's jump right into this! As a first step, can you clarify the OS you're using, along with the Dropbox mobile app version too? If you try to open the Dropbox app, and click the + icon in order to upload these files, do you get any errors? Feel free to send me a few screenshots of the error you mentioned. Keep…