Megan Dropbox Community Moderator

Hi @"KJS-LES", just as a clarification: it sounds like everything is back on track for you, right? If not, let me know and we'll jump right into this! 

Hi @"Tigercomp", could you send us a screenshot of the pop-up message you keep receiving? Just make sure none of your personal info is visible there. Thanks! 

Hi @"SimonThursday", just to be clear: do you still have issues restoring your content? Have you tried signing out of the desktop app, just so that we can exclude that as a possibility of the device -specifically a program there- erasing your content? 

Hey @"Eumelchen98 " , are the Word files you're trying to edit saved in Office 2007 or later? If you access Word, and try to open the Dropbox file directly from there, does it change the situation at all? 

Hi @"Jendawick", sorry to hear about that! You mentioned this happens on all of your browsers. Does this happen with certain files/folders or some of them? Can you clarify the size and file type of content you're uploading? Keep me posted!

Hi @"mlayton619", there is a possibility this has to do with your browser, since the drag-and-drop it works on my end. Have you tried a different browser perhaps, just to check the behavior there? 

Hi @"awegner", Happy Monday! Based on what you described, it sounds like you're trying to add a shared folder to your Dropbox account, but it won't allow you to do so, because of the available space there. Feel free to clarify provided this isn't the case there. Can you let me know the size of the shared folder? Let me…

Ciao @"PaoloCaMe", grazie per aver portato questo alla nostra attenzione. Potresti confermare il numero di versione dell'applicazione desktop Dropbox passando il mouse sulla piccola icona Dropbox, accanto al tuo WiFi nella barra dei menu? Inoltre, utilizzi il nuovo macOS per File Provider, in cui il percorso Dropbox viene…

Hi @"Saya3", let's jump right into this! Have you tried to either edit your comments by clicking “⁝” (vertical ellipsis) and then Edit, then delete it, or resolve comments by clicking the circle icon next to a comment? Can you give it a go, and let me know of the results? Thanks! 

Hi @"jerry1995", sorry to jump in here! Could you send me a screenshot, in order to have a visual of this too? 

Hi @"Octothorpe", if you access your Dropbox folder, do you see your files and folders being up to date? What does your syncing status report at the moment?

Hey @"Aaronw", welcome to our Community! Can you clarify the Dropbox version you're using on your end? You should be able to find this by locating your little Dropbox icon, next to your WiFi on your task bar, and hovering your mouse there. Also, can you send me a screenshot of the message you get when you try to open an…

Hi @"Pert", I was able to locate your previous ticket number, and I can see that it was closed due to inactivity, before we were able to help, and cancel any possible charges on our end. Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox…

Hi @"Thai_Nguyen", thanks for the screenshots! It seems that the error "upload failed" is coming directly from Google Takeout, and not us, in order to be able to troubleshoot much in this case. If I were you, I would however check the space you have in your Dropbox account, and what you see there. And also the syncing…

Hey @"seekinganswer", I just sent you an email, I'll see you there! 

Hi @"MotivatedMover", I hope you're doing well! Just to clarify, did you follow these steps to add the members to the folder, or these in order to create and share a link with them? You mentioned a shared folder but the screenshot shows "can't display link" that's why I wanted to clarify. 

Hey @"tyeik", would you be able to send us a screenshot of the error, please? 

Hi @"Gerold1", thanks for posting here today! What version of the Dropbox desktop application are you currently running on? Is the Dropbox folder located in the CloudStorage location? Have you rebooted your computer since you first noticed this? Also is the app still stuck at syncing the exact same number of files, could…

Hi @"JanH45", you mentioned that you provided them with a link for editing, however you later on said that there isn't a link. Do they have issues adding content to the link you provided them or something different? Would you mind clarifying for me? 

Hey @"MarcoAntonioSc", I just sent you a ticket, in order for us to have a closer look into this! 

Hi @"christine17", welcome to our Community! Is it possible that you accidentally accessed a different Dropbox account, or that you created one, and that's why you can't see your files? Keep me posted, and we'll take it from there!

I just sent you an email @"navidsamadi", I'll see you there!

Hi @"iasstudygroup", since the folders are mostly shared, then it could be a different member deleting content from there. Because all shared folder members have access to the folder and its content -especially if they have editing access-, have you checked to make sure if that's the case? 

Hi @"_Urbanik_", can you clarify the app's current version, along with the syncing status at the moment? 

Hi @"gpete1977", how exactly did you share your tax returns to your accountant? Was it through a shared link, shared folder, or a different way? Feel free to clarify. Also, what is the Dropbox plan you're using? 

Hi @"gormdael", sorry to jump in here! Do you try to preview the .pptx through our website, or using a different platform? Can you send me a screenshot of an example video file in your Powerpoint, the way it looks when you try to preview it? 

Hi @"navidsamadi", welcome to our Community! If you're having issues with that, let me know if it'd be okay to reach out via email. Thanks!

Hi @"jll6881",have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?

Hey @"David L.160"! I just sent you an email, I'll see you there!

Hey Scott, had that been the case, and provided we discontinued our syncing icons, I'd confirmed that this is normal. However, we're troubleshooting this, because this isn't the case, and you should still be able to view some of our syncing icons. Can you follow these steps, in order to perform an advanced re-install,…