Megan Dropbox Community Moderator

Hi guys, thanks for reporting this to us! Our Team is aware and currently investigating this issue. We'll update you as soon as we have additional news. Thank you!

Hi @"dstula", welcome to our Community! Just to clarify: do you use a paid, or free plan at the moment? You can see more about this here. Let me know more, and we'll take it from there!

Hi @"HowieG", sorry to jump in there! Just to clarify: do you use the website, in order to do that? Do you have our desktop app installed locally?

Could you clarify which of the two is the case there @"usjdpdb"? 

Hi @"usjdpdb", are you the owner of the folder, or a member there?

Hi @"LoebLaw1", keep in mind that your referrals won't expire, or get removed off of your account. Did you check your plan page as Walter mentioned above? Could you kindly send us a screenshot of it? 

Ciao @"gyno81", buon mercoledì! Sono andato avanti e ho unito il tuo post in un thread simile, poiché altri utenti avevano segnalato l'argomento. Puoi dare un'occhiata al post di Sam qui. Vi aggiorneremo non appena avremo ulteriori novità, grazie! -- Hi @"gyno81", happy Wednesday! I've gone ahead and merged your post under…

Hi @"iain_mcguinness", welcome to our Community! Could you walk me through the steps that you follow on your end, in order to restore your backup to your new laptop? I'm guessing that upon migrating to your new computer, your folder paths changed, probably because the device's name itself changed. This could cause issues…

Hi @"aceofspades", I just sent you an email, I'll see you there!

Now that is what I like to hear (or read in our case) @"vegarhoel"! Always at your service if you need anything else! 😉

Hi @"usjdpdb", can you also try to click ''Join Folder'' , and then after that should be an ellipsis with ''Remove from Dropbox''. That should do the trick. 

Hi @"vegarhoel", and you said you don't want to update just yet, which makes me assume that your Dropbox folder isn't located in ~/Library/CloudStorage, right? Have you also followed these steps? 

Hi @"aceofspades", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"vegarhoel", amazing troubleshooting steps on your end! Can you clarify the app's syncing status at the moment? Also, feel free to send me a couple of screenshots of how content looks inside your Dropbox folder. 

Hi @"John72", I'm glad to see you managed to resolve this! If you need anything, we'll be one post away! 

Hi @"IlCubano1", are you talking about the desktop app, or about the web? Which platform do you use in order to modify content, and does it happen with a specific folder? 

Hi @"thorgi", odd. I followed the exact same steps, and when the link opens in the external browser, and then within the app it gives me the option to save to my account. If you copy the link, and paste it directly within your browser, does it then give you the option to open it within the app? And provided that it does,…

Hi @"makemake", I just sent you an email, I'll see you there! 

Hi @"insanemoe", thanks for the screenshot! On the top, right part of the page in the first screenshot the total referral quota shown there is 32GB. What do you see when you click "view more earned space"?

Hi @"_marina", I just sent you an email. I'll see you there, cheers!

Hi @"usjdpdb", welcome to our Community! On the right hand-side of the page, you should be able to see three dots (...), that will give you the option to unshare the folder entirely. Have you tried clicking on that? Let me know of the results!

Hi @"vairavan1981", sorry to hear about that! Have you tried using a different browser, or to clear your current browser's cache, and then trying again? Keep me posted! 

Hi @"Kirkman", you'd need to follow the steps inside your Dropbox folder. However, you'd need to keep in mind that as the Help Center article notes: Dropbox Basic users can’t make files online-only unless they’ve updated to the latest version of Dropbox for macOS on File Provider. The system requirements for using…

Hi @"thorgi", how are you today? I tested the same thing on my end, and when I try to access a link, I can see the "Save to my Dropbox" on the bottom right corner of the app. Can you walk me through the steps that you follow on your end, in order to open the link? Keep me posted!

Hi @"robert321", let's jump right into this! Keep in mind, that for a Basic plan you can restore up to 30 days of content indeed. We definitely can't recover files that were deleted 6 months ago, or longer. You also mentioned extra file names that Dropbox asked you about. Did you communicate with our Support? Who exactly…

Hi @"Kirkman", let's jump right into this! If I understand this right, you wish to have your folder only available when you visit your account on the web, and not locally on your desktop app, is this right? Provided that you mean something different, feel free to clarify. Do you follow these steps inside your Dropbox…

Hi @"IlCubano1", if you don't see the folder online either, that most likely means that the content isn't added to your account. You could try to copy the desired folder from your device, and paste it inside your Dropbox folder, in order to add it there.

Hi @"vegarhoel", welcome to our Community! Would you mind sharing some additional info with us such as your OS, Dropbox version and syncing status? Do you face the exact same issue as the OP? Also, feel free to let us know if you've tried any troubleshooting steps on your end, just to make sure we're aligned. Keep me…

Hi @"ToxicNorse", let's jump right into this! Can you clarify the file type of these files? Is it safe to assume that you're referring to package files? If so, keep in mind that the Dropbox mobile app doesn't support direct editing of Pages, Numbers and Keynote files via the app itself at this time. As these files are…

Hey @"adel2237", thanks for reaching out to us. From what I gathered from your post, you're trying to login to your Dropbox account, but cannot receive the 6-digit code, is that right? Do you have access to said email address? I've moved your post to a thread dealing with the same issue. Can you take a look at the solution…