Megan Dropbox Community Moderator

Hi @"ImagePoint", sorry to hear about that! In regards to the context menu, have you tried rebooting your device at all? Also what do you see when you right click on a file, or folder in Dropbox? Feel free to send me screenshots, so I can have visual on this. Is the Dropbox folder located in the CloudStorage location for…

Hey there, @"Ron Hummel", let's jump right into this! Is it safe to assume that you're trying to delete content, using our website? Have you tried a different browser altogether, or an incognito tab on your current one? Also, is there a chance of that folder being a shared one? Keep me posted, and we'll take it from there!

Hey @"DIGI-ONE", thanks for posting here! Could you clarify if you're referring to our 2FA method, or if you have issues receiving our 6-digit-security-code? Do you have access to the email address linked to your Dropbox account? Let me know more!

Hi @"lizisallbiz", thanks for posting today! Can you clarify if you follow these steps on dropboxsign.com or from the signature hub via dropbox.com? Keep me posted, and we'll take it from there!

Hi @"drb01", thanks for posting here! First of all, thank you for providing me with all the necessary info, that was super helpful. Can you try accessing the app's settings and disable the badge temporarily, then re-enable it again, just to check how this goes? Keep me posted, and we'll take it from there!

Hi @"Merry2", sorry to jump in here! That email must have been an indication that you're slowly reaching your allocated quota. You can see more about the content that's taking up space in your Dropbox account here. In order to make up space for your account, you'd need to remove unwanted content. I hope this helps!

Hi @"Stefanogiovi80_", it might sound trivial, but have you tried re-starting your device ever since this started happening? 

Hi @"Tactical Retail", thanks for the info! Can you also let me know the Dropbox version you're using? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. If you could also send me a screenshot of the options you get, when you right click in a file/folder inside your…

Hi @"mikeshick", while we're at it, would you mind also clarifying the version of the app you're using on your end? Just want to make sure you're using a stable one, and not the beta version. Also, could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same…

Hi @"pheebs", sorry to jump in here! It might sound trivial, but can you access the app's settings, and clear its cache? You could also uninstall the app, and re-install it, in order to check if the behavior remains. 

Sorry to hear about this, @"myfirsttech_sg". Can we send you an email as well, to see what's going on?

Hi @"leoamit86", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help…

Hi there, @"Thusitha Fernando", welcome to our Community! Have you tried accessing the shared links using a different browser? If so, do they work as expected there? Does this error happen for all of your shared links, or some of them? Keep me posted, and we'll take it from there!

Hi @"Nc22538", let's see what we can do about that! Do you receive this error message right after inserting your Dropbox password or before that? Can you please open an incognito window on your browser instead, and give this one more try? Let me know what happens.

Hi @"luciferkhanh", welcome to our Community! The best way for you to accurately check your storage is online, through your plan page. When checking your Dropbox folder locally, there might be some discrepancies due to syncing issues, or settings that you chose. For instance, if you chose to selectively sync a folder, that…

Hey @"jakey dog", thanks for reaching out to us. Is it possible that you're a member of any shared folders that might be taking up your space? Or perhaps you've enabled the backup feature? Have a look there, and let me know what you find, thanks!

Oh, I see thank you for clarifying @"TimUnleashed"! Let me clarify: the save hard drive space automatically feature, only applies to files and folders you haven't opened in quite some time, or with files that you add online, and that they sync locally to the device. As for you right clicking, and selecting for…

Thank you @"sgoldberg"! Can you access the app's settings, and clear its cache, then uninstall Dropbox, and do a quick re-install, please? 

Thanks for letting me know @"Me420" & @"SM119"! Can you send me a screenshot of the error you get on your end, in order for me to have a visual too? 

Hi @"mikeshick", thanks for letting me know. Well, the performance of the Dropbox application starts to decline after reaching about 300,000 files. If you have around 2-4 million locally, then it's expected that it's not going to work the way it's indented to. Hi @"eduard5", I hope you're doing well! Would you be able to…

Hi @"TS13", can you also clarify the Dropbox version you're using on your end, just to ensure you're not using a Beta version? You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse there. If you could also attach a few screenshots of an example duplicated folder, that'd…

Hi @"Lee Firth", due to privacy and security reasons, we can't really access the link. If possible, would you be able to attach a few screenshots our way? 

Hey @"TimUnleashed", thanks for letting me know. It's interesting, because it's usually the other way around, and not folders/files becoming online-only. One more thing to check: if you open and check the folders that turn from available offline, to online-only what is the state of the files in them? How are they syncing? 

Hey @"Alain_Brassard", sorry to hear about that! Interesting. Would you be able to send me a screenshot of the error, in order for me to also have a visual of that? Does this happen with specific folders and files, or randomly? Let me know more!

Hi @"myfirsttech_sg", sorry to jump in here! What my colleague meant, is that you'd need to directly contact our Support team about this, since this issue would require some account-specific info, that we can't have while in a public forum. Have you tried following the steps that @"Nancy" provided? 

Hi @"NiceGuy33", sorry to jump in here! Do you use the desktop app locally on your device? If so, then the changes should automatically sync from the web, to your device. Now, if you're not doing it that way, and you wish to download them from the website directly, then I'd suggest that you "break" them into smaller…

Hi @"JoshO", could you try using either a computer, or a desktop site and click the camera-like icon in order to attach a screenshot directly back here? It'd help us in order to have a clear visual of this. 

Hi @"SM119", sorry to jump in here! Can you clarify what happens when you tap on the attach button within Gmail and select Dropbox? Also, can you please confirm exactly what program you are using to access your emails. Is it the Gmail app, or the Gmail site?

Hi @"mikeshick", thanks for posting here! I'm in agreement with what Support already mentioned. We're talking about a 10 year old device, that's been strained with the size of 4TB synced locally. It'd make sense that the app wouldn't handle that. However, as a few small checks: can you let me know the app's syncing status,…

Hi @"Mark 2", thank you for reaching out. I'm sorry for my lengthy response, I just wanted to cover everything. Dropbox Advanced, is exactly what the Help Center describes. Now as for Dropbox Business Plus, it is a plan for large teams and companies who need to efficiently give and receive feedback on projects, collaborate…